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Crowne Plaza Shanghai Harbour City

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#145 of 4,573 Hotels in Shanghai
Certificate of Excellence
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Crowne Plaza Shanghai Harbour City
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114 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Singapore, Singapore
Reviewed October 31, 2016

Stayed here one night on business, due to proximity to port facility and meetings there. The hotel has a decent lap pool, for which I commend it. The restaurant was fine for the standard fare I ordered. Entertainment options on the TV and the internet capability were a little underwhelming. The outlook is pleasant enough but its not likely to...

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Helpful?
Thank DrStoat
DSHCP, Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear distinguished guest, thank you very much for your review of our hotel, your comments are very important to us. We will share your review with our management team and try to make improvements. Look forward to welcoming you back in the near future!

Reviewed September 17, 2016

We stayed one night at this hotel. Our room was ok, even though it hasn't been used for quite some time, since the draws were dusty and the balcony was full of spiderwebs. The service in the Bistro and Alps is beyond acceptable. We were told that we can't order form the a la carte lunch menu, since it would...

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Helpful?
Thank Julia H
DSHCP, Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest, thank you very much for choosing our hotel and leaving your valuable feedback here. We sincerely apologize for the inconvenience caused by our restaurant colleagues. Our management devote much attention to your feedback and we are investigating that. We will strengthen staff training to prevent similar incidents. Please believe our sincerity, expecting the next opportunity we may service...

Reviewed September 14, 2016 via mobile

Stayed here 1 night at the crowne plaza harbour city, big area, good view too. I was told there are 2 restaurants but one closed at 830 pm since the chef did not show so ate at the 24 hour cafe, ok food. Trying to use Internet to use Gmail, was not able to connect (same as the crowne plaza...

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Helpful?
Thank kiddee100
DSHCP, Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest, thank you for your valuable feedback regarding your recent stay in our hotel. We apologize that we have not met your expectation in our service delivery. We will strengthen staff training and we are expecting the next opportunity we may service you in the near future.

Reviewed August 30, 2016

The building and grounds are well kept and nice to walk about. This is a nice place to stay for either an overnight get away or conference. That's mainly because there's not much else to do in Dishui Lake. As of 8/16 there is still a lot of construction going on and many things are simply not ready. For example,...

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Thank Billy_Whimwa
DSHCP, Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear Guests, thanks for choosing Crowne Plaza Shanghai Harbour City. We greatly appreciate you taking the time to leave the comments, your comments are very important to us. We are expecting the next opportunity we may service you in the near future.

Shanghai Region, China
Reviewed July 22, 2016 via mobile

Very disappointed with the service in this hotel - I am expecting much as one of the Crowne Plaza hotels. We arrived early, checked in and was told that we can collect our keys at 2 pm. So I came back to collect the keys at 2 pm but waited for 45 minutes for 1 room to be ready! As...

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Helpful?
Thank Donna C
DSHCP, Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear Guest, Thank you very much for your review of our hotel. We are sorry to hear that you feel less than pleasant during your stay in our hotel. We do apologize for the inconvenience and we will pass your feedback and suggestion to the relevant departments. Please believe our sincerity, expecting the next opportunity we may service you.

Shanghai, China
Reviewed April 17, 2016 via mobile

The rooms are good and spacious. There are not many activities in the hotel besides the pool. The beauty salon is not yet open despite the fact it is mentioned in the crown plaza website. The food is average and staff is not well trained. It was raining and the roof was leaking in several parts of the hotel. Every...

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Helpful?
Thank Jamin_lk
DSHCP, Public Relations Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest,thanks for sharing your staying experience with us at Crowne Plaza Shanghai Harbour City.. Guest comments like yours are paramount for allowing us to focus our attention when guests' feel it is necessary. We have forwarded your review to related operation department. Looking forward to welcome you back in the near future!

Shanghai Region, China
Reviewed April 4, 2016 via mobile

We enjoyed our 1 night stay over the weekend very much despite the rain. We brought the bikes over from Shanghai & the Hotel was very helpful, patient & accommodating with the arrangements. Dishui hundred is a great place for cycling as there aren't many vehicles. The 40sqm room was very clean & comfortable, just the Central air conditioning again...

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Thank PixLim
DSHCP, Public Relations Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest,thanks for sharing your staying experience with us at Crowne Plaza Shanghai Harbour City.. Guest comments like yours are paramount for allowing us to focus our attention when guests' feel it is necessary. We have forwarded your review to related operation department. Looking forward to welcome you back in the near future!

Barcelona, Spain
Reviewed March 11, 2016

I stayed at this hotel when my flight from shanghai was cancelled, the airline brought most of the passengers there. I finally had to stay 2 nights.... In spite of the circumstances, I enjoyed the hotel. It was empty because it was winter and this is clearly a spring/summer hotel. The hotel is around 30min drive from Pudong airport, and...

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Thank Make2
DSHCP, Public Relations Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear Guest,thanks for sharing your experience with us at Crowne Plaza Shanghai Harbour City. Guest comment like yours are paramount for allowing us to focus our attention where guests' feel it is necessary. Rest assured that your comments about the meal and taxi issue have been documented and will certainly be looked into. We hope this would not deter you...

Ho Chi Minh City, Vietnam
Reviewed February 28, 2016

I have been at this hotel for a little over 2 weeks and the experience has been wonderful! The staff is very friendly and helpful. I was not happy with my room and they immediately changed it, no questions asked. The executive lounge is very cozy and an amazing view of the lake. I was staying at a lake side...

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Thank TimDong
DSHCP, Public Relations Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest,thanks for sharing your staying experience with us at Crowne Plaza Shanghai Harbour City.. Guest comments like yours are paramount for allowing us to focus our attention when guests' feel it is necessary. We have forwarded your review to related operation department. Looking forward to welcome you back in the near future!

New Delhi, India
Reviewed February 28, 2016 via mobile

Stayed in the hotel for weekend. It was really good experience as room was comfortable with great view .something to note: avoid B area as they have air conditioning unit which makes noise and also makes view not as good as should be . try to book floor 4 which can have s better view. Don't expect to get good...

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Thank Mapsoo7
DSHCP, Public Relations Manager at Crowne Plaza Shanghai Harbour City, responded to this review

Dear guest,thanks for sharing your staying experience with us at Crowne Plaza Shanghai Harbour City.. Guest comments like yours are paramount for allowing us to focus our attention when guests' feel it is necessary. We have forwarded your review to related operation department. Looking forward to welcome you back in the near future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As the first and the only island hotel in Shanghai, Crowne Plaza Shanghai Harbour City is sitting on the South Island of the scenic Dishui Lake, Harbour City, Pudong, Shanghai. Designed by ATKINS, which is the design house for the famous BurjAl-Arab, Crowne Plaza Shanghai Harbour City is stylish and elegant, looking just like a flower blooming in the water. The hotel presents 330 luxurious and contemporary designed guest rooms most of which are with balcony that offers a graceful view of Dishui Lake. Besides, you can choose our Crowne Plaza Club located in Area C which features a series of rooms and suites with prestigious amenities and butler services. Here, you can take a culinary adventure at any of our restaurants or be served in-room. Café Bistro offers all day dining of international cuisine. You could enjoy the best of Eastern and Western tastes delivered from our unique open kitchen. No matter if you choose to dine indoors or al fresco, Café Bistro will be a great place to meet up with friends and business partners. Chinese Dragon Restaurant serves an exquisite selection of Cantonese delicacies, Sichuan cuisine and Shanghainese specialties. Sitting by the beautiful Dishui Lake, the restaurant has spacious main hall and 8 luxurious private rooms for more intimate dining. Alps Haus is a cozy beerhouse where you can try our very special house-brew beer to leave a busy day behind. Together with a wide selection of fine wines and signature cocktails, the bar is definitely the ideal venue for your sunset hour drinks and evening soirees. Meanwhile, Crowne Plaza Shanghai Harbour City has a comprehensive range of meeting and event facilities, including a 1050 sqm pillar-free grand ballroom and 9 separate inspiriting function rooms each providing modern audio-visual systems, portable stage, broadband internet access and LCD projectors. Whether we are planning a wedding, a business conference or a board meeting, our Crowne Meeting Team is ready to serve as your dedicated meetings specialist, providing a convenient single-point-of-contact to handle all your event requirements. An array of leisure facilities and services is available to help make your stay with us more enjoyable. You could lounge in indoor and outdoor swimming pools, unwind in soothing SPA or hit a gym in our state-of-the-art fitness center. Apart from the hotel interior which is built to meet with the most challenging business and meeting requirements, the exterior of the hotel has been designed to provide a tranquil retreat from the cacophony of urban life. 50,000 square meters of green fields and wonderful lakeside terraces will definitely leave you relaxed and recharged for the next working day. ... more   less 

Additional Information about Crowne Plaza Shanghai Harbour City

Address: No.1 Nandao Road, Harbour City, Pudong New Area, Shanghai 201306, China
Location: China > Shanghai Region > Shanghai
Price Range: $112 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Shanghai Harbour City 4.5*
Number of rooms: 330
Reservation Options:
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Hotel Style:
#71 Business Hotel in Shanghai
#125 Best Value Hotel in Shanghai
#126 Luxury Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Shanghai Harbour City staff and other travelers.
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Newcastle upon Tyne, England, United Kingdom

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Questions? Get answers from Crowne Plaza Shanghai Harbour City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a lake view.”
 of 5 bubbles DrStoat, Oct 31, 2016 | Read review
“Further out on on of the "points" is better view”
 of 5 bubbles Billy_Whimwa, Aug 30, 2016 | Read review
“Rooms on the last floor have nicer view. Balcony is a must”
 of 5 bubbles Make2, Mar 11, 2016 | Read review
“Insist on a lake view room. They are not over looked and are quieter.”
 of 5 bubbles joannae234, Oct 3, 2015 | Read review
“Zone C & zone D is better”
 of 5 bubbles 995zhaoy, Sep 14, 2015 | Read review
5 of 5
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