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The Langham Shanghai Xintiandi

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No.99 Madang Road, Huangpu District, Shanghai 200021 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (950)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Langham Shanghai Xintiandi
Updated 08/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 4,871 hotels in Shanghai
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of Shanghai’s vibrant Xintiandi entertainment and restaurant precinct surrounded by glamorous boutiques, galleries and outdoor cafes. The Langham’s elegant rooms and suites provide a haven for discerning guests. Cachet Restaurant and Bar; Chuan Spa offering Traditional Chinese Medicine and spa treatments (opening Q2 2011); 24hr fitness centre and indoor pool (opening Q1 2011). For meetings and special events, the hotel features a multi-purpose space, adaptable for any conference, function or business event
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Room & Suite (707)707
Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Wine / champagne
Car hire
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Butler service
Doorperson
Umbrella
24-hour check-in
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Laptop safe
Minibar
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, Chinese, Malay
1,809Reviews8Q+A100Room tips
Traveler rating
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Popular mentions
captainmogi wrote a review Jul 2020
San Francisco, California98 contributions10 helpful votes
+1
We stayed at this hotel for a wedding back in November. The Langham brand is a luxury catagory hotel but many small issues in details caused it to lose its luster. We had a large room with 2 beds and a beautiful bathroom with a bidet on the toilet. Where they lost points: ants in the room, cabinets that were poorly assembled and did not close properly, and some stains on the drinkware. The front desk staff was also less attentive than one would expect at this level of luxury, but I had an interesting encounter with the staff in the fitnes/gym area. I am a woman with very short hair and upon entering the women's changing room, one of the male staff shouted at me in mandarin thinking I was a man walking into the women's only area. Luckily a female staffer who had assisted me earlier corrected her coworker and informed him that I was a woman. I asked the manager to speak to the man after I finished washing up. I met the man and told him not to be embarrassed as I am commonly mistsaken for a man but thanked him for doing his job diligently and offered him a tip to keep doing his job with pride. The manager helped me translate this to the man who was very grateful but I told him that I was the one who was grateful for his diligence. But back to the gym, it was a very nice sized work out room with top of the line equipment; they also had an indoor pool that i did not utlize on this visit. The food is quite good at this hotel in both the banquet and subsequent breakfast. They also offer a buffet option but there are also many eateries just across the street in the posh shopping district of XinTianDi.
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Date of stay: November 2019
Rooms
Service
Sleep Quality
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Response from Mei Kuan Ng, Other at The Langham Shanghai Xintiandi
Responded Jul 29, 2020
Dear captainmogi, Warmest greetings from The Langham Shanghai, Xintiandi! We really appreciate you taking the time out to share your experience with us. Your very kind words on our service team are truly appreciated and would surely motivate the team to keep delivering exceptional experiences to all our valued customers. We look forward to welcoming you back to the hotel in the not too distant future. Best regards, Ng Mei Kuan Hotel Manager
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Olivier K wrote a review Apr 2020
Shanghai, China3 contributions
Hotel's Favorite
Perfect venue for business meetings or drinks on the terrace :) High-end quality of services and very nice f&b menu, Langham is a very nice place to spend time with friends in the middle of the city or for hosting some meetings with your team or client.
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Date of stay: April 2020Trip type: Traveled on business
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Response from meikuan_ng, Manager at The Langham Shanghai Xintiandi
Responded Apr 17, 2020
Dear olivierkshanghai, Thank you for sharing your recent dining experience with our fellow tripadvisor members. We are delighted to learn that you enjoyed the overall facilities and services. We very much look forward to welcoming you back again in the near future. Kind regards, Ng Mei Kuan Hotel Manager
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Donlid wrote a review Jul 2020
Shanghai, China32 contributions11 helpful votes
We decided to book a staycation at the Langham Xiantiandi in Shanghai recently and we were not disappointed! The service and quality of booking an Executive room was well worth it! I have to make special mention of the wonderful hospitality I received from Zoe who is the guest relations manager. Zoe immediately made me feel welcome and explained all the perks of booking an Executive room! We will be back! Thank you Zoe for your friendly smile and hospitality!
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Date of stay: July 2020Trip type: Traveled with friends
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Response from Mei Kuan Ng, Other at The Langham Shanghai Xintiandi
Responded Jul 16, 2020
Dear Donlid Thank you for sharing your recent stay experience with fellow TripAdvisor members. We are delighted to learn that you are satisfied with our guest relations manager Zoe who was made you feel welcome and friendly. We very much look forward to welcoming you again after all over. Best Regards, Ng Mei Kuan
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That guy from Wellington wrote a review May 2020
Canada137 contributions10 helpful votes
The hotel location is very convenient. Lovely upgrade. The room is amazing, very spacious. The front desk service is very cold, but the lounge staff and the doorman are friendly and helpful. The food at the lounge is really good. The breakfast is definitely not up to the Langham standard.
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Date of stay: June 2019
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Response from meikuan_ng, Manager at The Langham Shanghai Xintiandi
Responded May 19, 2020
Dear somewellingtonian, Thank you for bringing the issue you have encountered during your stay with our attention. Your feedback is important to us as it does help us to improve our services and the breakfast options. We do hope we will be able to welcome you back in future and to restore your faith on us. Thank you. Best regards, Ng Mei Kuan Hotel Manager
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Sam Adams wrote a review May 2020
5 contributions
I stayed in this property in March and had an utterly dreadful experience: - I checked in early and my fiancee arrived later. She was asked test her body temperature and showed all the relevant "code"/documentation at the gate, which we fully understood and followed for the public interest - 20 minutes after she entered the room, front desk called the room and asked her to go downstairs to fill in even more paperwork. I picked up the phone and totally accepted it. She was taking a nap after a long trip, so I didn't wake her up immediately, knowing that she will come down later when she wakes up - Front desks called me on my cellphone but I missed it, as it was on mute - Then the dreadful part took place: Despite the fact that "Do not disturb" sign was on, your manager - Zoe and a security guard (named Sky (?)), smashed on my door, demanding us to leave the room immediately. After we politely asked them to not to smash on the door and we will be downstairs in 5 minutes, Sky the security guard basically yelled at us, demanding us to leave the room and go fill in the paperwork with him right now or he is not closing the door. At this difficult time, especially for hotel business, it is more important to treat your customers with respect and kindness, not rudeness than ever before. Just because you are the manager or the security guard does not give you the authority to intrude your customer's privacy and/or to disrespect them. As a business traveler who typically spent 200+ nights in hotels worldwide, I have never encountered anything like this and Zoe/Sky, you owe me an apology here. It is lack of respect when the property assumes its customer is an escaped corona virus carriers, just because I missed your call. It is lack of professionalism to smash the door and intrude our privacy, when the "do not disturb" sign is clearly on. It is even worse when you bring your security guard to demand us to leave the room immediately with you. It is poor management that you didn't do all the processes right at the very beginning at the gate and blame us for your fault later. Word of advice for Zoe/Sky, In any case, a peaceful, polite conversation is always more effective than demanding us like a police officer, because you are on no position to do that. I am very sick of your manners and I will not stay at your property again.
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Date of stay: March 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
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Response from meikuan_ng, Manager at The Langham Shanghai Xintiandi
Responded May 8, 2020
Dear 356SamAdams Thank you for taking the time to share your recent experience at The Langham Shanghai, Xintiandi with us. As we pride ourselves on delivering a memorable hotel experience during your stay, we have unfortunately fallen short of our goal. It is an requirement by Government that we are strictly to enforce all Heath Check registration procedures upon arrival but we are very disappointed that we did not handle it well. I would love the opportunity to further discuss about your recent stay in an effort to better your experience. Please let me know the best contact number and time to reach you, or feel free to contact me via meikuan.ng@langhamhotels.com. I look forward to speaking with you in order to restore your confidence in The Langham Shanghai, Xintiandi. Regards, Ng Mei Kuan Hotel Manager
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PRICE RANGE
$147 - $290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the langham xintiandi shanghai hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiXintiandi / Huangpu / Puxi (Downtown Shanghai)
NUMBER OF ROOMS
353
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Frequently Asked Questions about The Langham Shanghai Xintiandi
Which popular attractions are close to The Langham Shanghai Xintiandi?
Nearby attractions include Former French Concession (0.1 miles), Xintiandi (0.02 miles), and Shanghai Former Provisional Government Site of the Republic of Korea (0.3 miles).
What are some of the property amenities at The Langham Shanghai Xintiandi?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Langham Shanghai Xintiandi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Langham Shanghai Xintiandi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Langham Shanghai Xintiandi?
Yes, a parking garage is available to guests.
What are some restaurants close to The Langham Shanghai Xintiandi?
Conveniently located restaurants include Din Tai Fung (Shanghai New World), Vegetarian Lifestyle(Huaihai), and The Refinery.
Are there opportunities to exercise at The Langham Shanghai Xintiandi?
Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay.
Does The Langham Shanghai Xintiandi have an airport shuttle?
Yes, The Langham Shanghai Xintiandi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Langham Shanghai Xintiandi?
Yes, dry cleaning and laundry service are offered to guests.
Does The Langham Shanghai Xintiandi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Langham Shanghai Xintiandi?
The staff speaks multiple languages, including English, Chinese, and Malay.