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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,291 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Shanghai, Pudong
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Showing 863: English reviews
Reviewed April 2, 2016 via mobile

To celebrate my son's birthday, we enjoyed one day of stay in the hotel. Not only the hotel staffs offered very nice gifts and beautiful birthday cakes, but also we got a big surprise from Arthur, Ikee and Pei - we sang birthday songs together and met the baby lion :-) our kids love them a lot!

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Helpful?
Thank weiyu_liang
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We glade that your son love our hotel very much. We are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton.Thank you again for your kind feedback. We look forward to welcoming...

Asia
Reviewed April 2, 2016

This is an outstanding hotel for business travelers who want 5 star staff and rooms. I had a very comfortable stay, with good bedding, and a large shower. The Chinese restaurant was excellent - and the location worked well for Pudong area. About 30 minutes from the airport in light traffic. I'll stay here again.

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Helpful?
Thank Kristopher M
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you very much for posting your nice review about your stay with us. We are glad to learn that you have had a wonderful time at The Ritz-Carlton Shanghai Pudong and already look forward to welcoming you back very soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Sydney, Australia
Reviewed April 2, 2016 via mobile

Great modern hotel in a well located area of Shanghai. The IFC shopping centre borders the hotel. I normally stay here for business purposes, but on this trip we decided to visit Shanghai for a weekend. I suspect the hotel wasn't too full over the weekend as we were given an upgrade to a nice suite with complimentary club access....

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Helpful?
Thank Michael V
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Brooklyn, New York
Reviewed April 1, 2016

I have been a long standing customer of this property. I have always been treated with such attention and respect that often times my stay at other hotels seems unsatisfying My most recent experience illustrates the intuitive and through ability of the staff to please. I arrived on Wednesday 3/30/16 and upon checking in I was advised that my office...

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Helpful?
Thank ikesfranco
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Joanna Zhang and Yumiko and Charottle.Thank you again, and we hope to have an opportunity to welcome back for your future visit...

Hong Kong, China
Reviewed March 31, 2016 via mobile

The Ritz is the best in Pudong, all considered. I have visited the area many times and stayed at all the neighbouring big name hotels, and after a recent trip to the Ritz again, it is by far the best. Granted that comes at a small premium but the facilities are first class, the location is perfect for the business...

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Helpful?
Thank B C
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel.Please know that we are continuously improving our service as well as food quality. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle...

Dallas, Texas
Reviewed March 30, 2016

If perfection can be valued our 12 Day china business/pleasure trip was priceless. To be very clear if it was available I would have bought "Perfection Insurance" and just like a good insurance policy the Ritz-Carlton Pudong delivered perfection, simply flawless. The first four days I hosed 30 local Chinese guests who also were treated to perfection, each and every...

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1Thank dsteinway2016
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Ikee, Arthur and Ray. Warm Regards, Rainer J. Burkle Regional Vice President and General...

Brisbane, Australia
Reviewed March 27, 2016 via mobile

Had a one night layover stay here in February 2016 and thoroughly enjoyed the great views and magnificent rooms. In close proximity of the phenomenal skyscrapers in the heart of Pudong. There is a lift that takes you to the lobby and another lift that takes you to the rooms, however this is not a hassle and is advantageous as...

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1Thank MikeToll9
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear miketoll9, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Pulau Ubin, Singapore
Reviewed March 27, 2016

Stayed here for 2 nights in March. Lovely hotel, very central and the views were obviously amazing! Service staff were generally good, although forgetful or perhaps all did not fully understand English (I asked for room key and did not get it). But the staff were generally genuine and tried all means to accede to request I had. The only...

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Helpful?
Thank leong34
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dar leong34, Thank you for taking the time to share your feedback and we hope to welcome you again for your next business or leisure trip to Shanghai. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Tehran
Reviewed March 25, 2016 via mobile

It was a great experence to be at this hotel and it was not so bad after all the bad thing is that the staff of hotel can't speak english and at the breakfast if you need a omlet you have to show it all with fingers and that but as I say it wàs not bad because the service...

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Helpful?
Thank Amorali A
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Amorali A, Thank you for sharing your candid feedback. We hope to have an opportunity to demonstrate the level of service our guests expect of a Ritz-Carlton Hotel and we invite you to inform us prior to your future visit. We look forward to welcoming you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager...

New York City, New York
Reviewed March 25, 2016

One of the most beautiful, elegant hotels anywhere. Everything you'd expect of a Ritz Carlton and more. Luxury at every turn. All the staff is excellent. Special thanks to Joanna Z. from guest relations, who went the extra mile to provide personal service throughout my stay!!! I had a suite with a bund view, and it was incredible. Great spa...

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Helpful?
Thank Audrey G
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Audrey G, Thank you for recognizing our hotel for being "top of the line luxury". We are most honored to receive this designation and we appreciate your wonderful comments about the service provided by Joanna from Guest Recognition. We look forward to your next visit. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

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Staying in Lujiazui

Neighborhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui, at the very heart of modern Shanghai's commercial center. The hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel's location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China's modern economy. The Ritz-Carlton Shanghai, Pudong's outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $293 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#173 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travelers.
16 questions
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Club Room!!!”
 of 5 bubbles HRK_SYHK, Feb 13, 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
 of 5 bubbles , Feb 12, 2017 | Read review
“excellent room service”
 of 5 bubbles , Jan 29, 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
 of 5 bubbles TT0419, Dec 23, 2016 | Read review
“Best Floor 51,”
 of 5 bubbles madwolf139, Dec 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question