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The Ritz-Carlton Shanghai, Pudong

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No.8 Century Avenue, Lujiazui, Pudong New Area Shanghai IFC, Shanghai 200120 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4050)
Room & Suite (1033)
Dining (338)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Shanghai, Pudong
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 5,009 hotels in Shanghai
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Kids stay free
Babysitting
Car hire
Wifi
Pool with view
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Rooftop bar
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Children Activities (Kid / Family Friendly)
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
Iron
Refrigerator
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Chinese
Hotel links
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4727Reviews38Q+A100Room tips
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Popular mentions
xfest wrote a review Jul 19
Hong Kong, China35 contributions57 helpful votes
This is an extremely loud hotel. For those who are noise sensitive, I would recommend looking elsewhere. First, there is massive construction on one side of the hotel (the side not facing the iconic TV tower). Second, the air conditioning in the room is really loud and noticeable, even when on a low setting. Third, the guest doors are very heavy, so if someone in your hallway opens or closes a door, you will definitely hear it. The walls are also surprisingly thin. I could hear the infant of the family next door screaming occasionally. Fourth, the breakfast buffet is a zoo. The hotel allocated way too cramped a space to comfortably accommodate guests when the hotel is operating at full capacity. The check in process for breakfast is very hectic, with guests jostling to check in. The food is abundant but solidly mediocre - it feels like a place that caters for volume rather than quality. Also the mobile coverage is terrible and the WiFi can be unstable. I had some really painful Zoom calls. The service is a bit spotty. I had some really wonderful experiences with the housekeeping staff. I got a nosebleed and one of the staff immediately delivered a humidifier to my room, which I really appreciated. The night managers on staff were also really wonderful. However, sometimes calls to the service hotline would go unanswered for a long time. I tried to change rooms and it took a over 7 hours to make the switch. The hotel is really convenient if you have business in IFC. However, because of the above issues, I sometimes found it difficult to sleep. If you’re a noise-sensitive business traveler, you might consider looking elsewhere.
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Date of stay: June 2021Trip type: Traveled on business
Room Tip: Get the view of the tv station.
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Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 1 week ago
Dear xfest Thank you for taking the time to share your valuable review with us. I’m always grateful to receive guest’s feedback that we can work on the improvement of our services. Please allow me to apologize for our operator services, the slow speed of the WIFI, the breakfast experience and the noise issue that you encountered during your stay. I have addressed each of your point with my team and follow up right away. In addition, I am pleased to learn that you received an exceptional service from our Housekeeping and the night manager. Once again, please accept my sincere apologies for any inconvenient during your stay and all our Ladies and Gentlemen look forward to welcoming you back to restore your confidence in us in the near future. Warmest regards Christian Humbert General Manager
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expat426 wrote a review Jul 14
Shanghai, China14 contributions3 helpful votes
+1
I planned a 5 night Club Floor stay but extended to 2 weeks. 5 meal services a day (!) let me work & relax. Jarvis & Sylvia in the Club gave exceptional service. Carmelo Ji of Scena Restaurant was especially fantastic helping with special requests one extra memorable evening meal. The room was wow — spotless, comfortable, & great view! I loved it all!
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Date of stay: June 2021Trip type: Traveled on business
Room Tip: For total relaxation, the Club Floor is worth the extra cost.
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Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 1 week ago
Dear expat426 Thank you so much for taking the time to share your wonderful review with the TripAdvisor Community. I am delighted to learn that you enjoyed your stay with us. I shared your words of encouragement with my team, especially Jarvis, Sylvia and Carmelo. On behalf of our Ladies and Gentlemen, we look forward to welcoming you back in the near future. Warmest regards Christian Humbert General Manager
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Wallace wrote a review Jun 2021
Los Angeles, California3 contributions
When we think about celebrations, Ritz Carlton Shanghai Pudong is always our first option, and it never disappoints. My friend and I had a wonderful meal celebrating her birthday at Ritz three days ago. From the starter to the dessert, the quality and tastes of everything were outstanding. Most importantly, the Top-natch service from the staff was delightful and professional. Shout out to our old friend Jessica Zhou, from the Sales Department, who surprised us with the gifts of a classic signature cake and a handmade birthday card. Thank you for your thoughtfulness in sending flowers to brighten our day too. Your enthusiasm and care were much appreciated. This is the reason why we keep choosing Ritz. Thank you and all staff for making our time with Ritz so enjoyable!
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Date of stay: June 2021
Service
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Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded 4 weeks ago
Dear hongjinl2021 Happy Birthday to your friend! Thank you for taking the time to share such a wonderful review with the TripAdvisor Community. I am delighted to learn that our Ladies and Gentlemen created a memorable experience for you and your friend. I glad to know that you are very pleased with a classic signature cake, a handmade birthday card and flowers. Once again, thank you for choosing The Ritz-Carlton Shanghai Pudong. All our Ladies and Gentlemen look forward to welcoming you back soon. Warmest regards Christian Humbert General Manager
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Mike ZHANG wrote a review Jun 2021
Hong Kong, China3 contributions
Booked the room with the Pearl TV Tower View for celebrating my girlfriend's birthday at Ritz-Carlton Shanghai, Pudong. The room was quite spacious and tidy, and the facilities were excellent. The check-in process was quick and efficient. Knowing that we came here for celebrating a special event, the hotel offered a room on a higher floor and with a better view, and also put some birthday decoration in the room to create a quite merry ambience. The guest service even offered a small birthday cake. Here I would like to give my special credit to Julie at Guest Service. She guided us to the room and made a detailed introduction with exquisite professionalism and enthusiasm when we checked in. Julie was also responsible for decorating our room. When we first entered the room, she even remembered to double check whether the wall decoration was solid. After that, she also sent us tailor-made room cards with our names printed on them as well as a hand-painted birthday card made by herself. If you need any help during your stays in this hotel, you can definitely turn to her. I believe Julie can help you with all kinds of issues during your stays as much as she can. 为女朋友庆生入住东方明珠景观房一晚,房间很大很干净,硬件设施很好,非常满意。入住流程很快,因为过生日的缘故,酒店方也安排了楼层较高、景观较好的房间,也对房间进行了布置,还送了小蛋糕,非常赞。 在此要特别感谢与表扬宾客服务部的Julie,入住时带领我们到房间,做了细致的介绍,十分专业且热情。房间内的生日装饰也是由Julie负责布置的,刚进房间时还不忘再次检查装饰是否牢固美观。之后还送了我们印有我们姓名的专属房卡和自己手绘的生日祝福贺卡,真的有心了。之后入住的朋友如果需要帮助可以找她,相信Julie可以帮助大家尽力解决住店期间的各种问题。
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Date of stay: June 2021
Rooms
Cleanliness
Room Tip: Room with the Pearl TV Tower view or with the Bund view would be the best
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Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded Jun 10, 2021
尊敬的MikeZZhang 生日快乐! 您好,非常感谢您选择入住上海浦东丽思卡尔顿酒店。 我们非常高兴知道您对我们的服务,小蛋糕和房间布置十分满意。我已经和管理层分享了您的鼓励。 我们全体绅士淑女期待您再次下榻我们酒店。 祝您:合家安康! 王芷颖 质检部经理
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Xiangxin Fan wrote a review May 2021
Changshu, China3 contributions
Impressive weekend staycation with fabulous view and tasty food in shanghai!My daughter was happy all the day. Also extremely grateful to Guest Relation Mia and Ashin、Concierge Tony Charles for hot-hearted service!
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Date of stay: May 2021Trip type: Traveled with family
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Response from The Ritz-Carlton Shanghai Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong
Responded May 31, 2021
Dear Fxx304834387 Thank you for sharing such a wonderful review with the TripAdvisor Community. I am delighted to learn that you received excellent service from our Ladies and Gentlemen. I shared your words of encouragement with my team. We look forward to welcoming you and your daughter back very soon. Warmest regards Christian Humbert General Manager
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PRICE RANGE
$288 - $445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
浦东丽思卡尔顿饭店, 上海浦东丽思卡尔顿, 浦东丽思卡尔顿, the ritz-carlton shanghai pudong hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiLujiazui / Pudong
NUMBER OF ROOMS
285
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Frequently Asked Questions about The Ritz-Carlton Shanghai, Pudong
Which popular attractions are close to The Ritz-Carlton Shanghai, Pudong?
Nearby attractions include Jin Mao Tower (0.3 miles), Oriental Pearl Tower (Dongfang Mingzhu) (0.2 miles), and Shanghai Development Exhibition Hall (0.2 miles).
What are some of the property amenities at The Ritz-Carlton Shanghai, Pudong?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton Shanghai, Pudong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Shanghai, Pudong?
Guests can enjoy a rooftop bar, an on-site restaurant, and breakfast during their stay.
Is parking available at The Ritz-Carlton Shanghai, Pudong?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton Shanghai, Pudong?
Conveniently located restaurants include Aura Lounge & Jazz Bar (The Ritz-Carlton Shanghai Pudong), Flair Rooftop, and Yi Cafe at Pudong Shangri-La.
Are there opportunities to exercise at The Ritz-Carlton Shanghai, Pudong?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton Shanghai, Pudong located near the city center?
Yes, it is 0.8 miles away from the center of Shanghai.
Are any cleaning services offered at The Ritz-Carlton Shanghai, Pudong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Shanghai, Pudong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton Shanghai, Pudong?
The staff speaks multiple languages, including English and Chinese.