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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,013 Reviews from our TripAdvisor Community

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Showing 685: English reviews
Seattle, Washington
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had an excellent stay at the Ritz Carlton Pudong from Aug 13 to 15. Allie from guest relations went out of her way to make sure our stay was impeccable. From when we started the check-in process, she came by to asked how our day was going and helped us make a reservation at Flair. She paid attention to... More 

Helpful?
Thank imcheng
London, United Kingdom
Level Contributor
142 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Upon arrival we were greeted with open arms by two lovely ladies at the reception named Angie and Candice, they were just wonderful. From the moment we got there to the moment we left. They upgraded the room my husband and I was staying in because we were celebrating our anniversary. They then took us up to our room, to... More 

Helpful?
1 Thank Sheniz M
Northern Ireland
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location with many high end shops nearby.Food very good .Room comfortable but a little tired. As in all parts of China wine was very expensive. Well trained courteous staff. Overall a positive experience. .

Helpful?
Thank TheodoraB
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and... More 

Level Contributor
15 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

First of all, I would like to say that this brand have never deceived me everywhere I went and this was a perfect stay as well! The sophisticated decor is very impressive and the room could not be more comfortable.

Helpful?
Thank OliviaRY
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that every aspect of your stay lived up the high standards and expectations of a Ritz-Carlton hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I'm a frequent traveler in asia & stayed the first time in the Ritz Carlton Pudong. I know the RitzCarlton chain quite well, so expectations were high. Location: in the heart of Pudong, perfect to explore the city behind the river! Rooms: spacious, great view & good design Staff: friendly, no fake smiles (very important for me!), helpful... they really... More 

Helpful?
Thank Miguel F
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and... More 

Guangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staffs are always dedicated to provide excellent customer experience and focus on every single details. I really enjoyed the time being stay at this hotel! The night view is actually perfect with the hotel's location and I spent a couple of time in the lounge as well.

Helpful?
1 Thank ljbin126
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously work on how to get improvement. Thank you again for your kind feedback. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

From my greeting at the airport, limo to hotel and guest check in the service was outstanding. The room was very nice with one of the most phenomenal views I have ever had at a hotel. Throughout my stay, the staff were responsive and sought to make me happy. However, the hotel did not provide complimentary lounge access even though... More 

Helpful?
1 Thank kromagnumman
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, I would like to thank you for your nice review. I have taken note of your comment. I will be delighted to hear from you to have the opportunity to detail the best options. We will continue to work on improving hotel facilities as well as service. Once again, we thank you so much for your patronage and... More 

Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz-Carlton, Pudong is the best place to stay in Shanghai. Me and my boyfrend have been to many hotels around Shanghai, but this was incredible experience. We booked the room with the bund view, which was just speechless, the room is very spacious, amazing bathroom (you can take the bath and look at the view). The service, that was... More 

Helpful?
1 Thank kulazinaviktorija
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. We are most pleased to read that you were able to fully-enjoy the amazing views and service of staying as a guest in our hotel. All of our ladies & gentlemen are looking forward to welcoming you again and create another memorable experience for you. We hope to welcome you again... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My room was exceptional. It was what you'd expect at any Ritz-Carlton hotel. The best part was the location of this hotel. The IFC mall was right nearby and you can see the river and the night view was amazing. The staff also recognized me when I walked in which was great as I've stayed here multiple times.

Helpful?
Thank Jiang L
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It took me a while to write this review. My stay at RC-Pudong was filled with nothing but excellence, in every step along the way. Here is a big shout-out to Violet Tang, the guest recognition manager. Miss Tang went above and beyond to accommodate my 2 and half years old daughter, who can be very demanding. I never expected... More 

Helpful?
1 Thank Li L
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you very much for choosing The Ritz-Carlton Shanghai Pudong to stay and for sharing your experience with the broader TripAdvisor community. I am very much delighted to hear that you enjoyed your stay at the hotel. Your generous words of praise will certainly be shared with Violet. the guest recognition manager. Once again, we thank you so... More 

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Staying in Lujiazui

Neighborhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China’s modern economy, and the Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. The Ritz-Carlton Shanghai, Pudong’s outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $320 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#3 Spa Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#184 Best Value Hotel in Shanghai
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