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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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978 Reviews from our TripAdvisor Community

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Showing 666: English reviews
2 reviews
5 of 5 stars Reviewed today NEW via mobile

This is not the first time I stayed in the Ritz Carlton, but Pudong Ritz Carlton has provided by far the best service. Robert from the Guest Recognition is a wonderful young man who helped me tremendously. Flair has magnificent view of the Oriental Tower and the city skyline. And the staff in Flair were all very friendly. Micky was... More 

Helpful?
Thank 186adeles
Hong Kong, China
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at Ritz Carlton Shanghai for 8 days. There was some problem with the room, so I told the hotel about it. The hotel was very responsive and switched room for me. The guest recognition officer was following up the incident all along and was helpful. I am happy with their customer service and would stay at their hotel... More 

Helpful?
Thank cheiwai
Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We were thrilled by the service received from the banquet department of Ritz Carlton Shanghai Pudong during our one weeks' top executive training. The hotel staff is not only supportive but also very proactively anticipating customer's needs. In particular I would like to recognize Collin and Sea. They just make your day easier as organizer. Will definitely come back for... More 

Helpful?
Thank Jun J
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed here twice. Last stay was Jan 2016. Was more impressed the first time when hardware were new. It is one of the most luxurious property that I've ever stayed in. Beautiful rooms, nice shower room vanity, comfortable bed and a very good humidifier will be provided when needed. However, the aircon was pretty noisy at night which affected my... More 

Helpful?
Thank EHOG
China
Level Contributor
15 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

After searching different hotels in Shanghai, decided to try the Ritz here and it was not cheap but indeed the real Ritz Carlton service and quality. Staffs we met were all well trained especially in the guest engagement part and you could always see they were smiling and ready to assist you for anything. Overall, it was a great experience.

Helpful?
Thank Shuyuan Z
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and... More 

mykohwu
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

stayed here recently for a business trip and was simply amazed. loved the service and loved the amenities of the hotel. great location for all your needs and is located right about the IFC mall for all your shopping needs. walk across the sidewalk and hop onto the subway. first time ever staying at a Ritz and by far the... More 

Helpful?
Thank mykohwu
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Greetings from The Ritz-Carlton! We hope you enjoyed your stay with us. We are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. All of our ladies & gentlemen are looking forward to welcoming you again and create another memorable experience for you. Warm... More 

Palo Alto, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

When you arrive, you are greeted by super friendly and professional staff. Make sure to visit Aura, the bar connected to the lobby on the 52nd floor. Also, everyone speaks excellent English, so even if your Chinese is a little rusty, you won't have a problem.

Helpful?
1 Thank Jared O
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review. It is so nice to know that you loved our Aura. We are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President... More 

Taipei, Taiwan
1 review
5 of 5 stars Reviewed 1 week ago

The Ritz-Carlton Shangai Pudong should receive the utmost applause. The hotel itself has one of the best staffs who are keen at delivering their personalized service. From the day of arrival, my family and I have received numerous care. Violet and Joseph helped upgrade our room to a beautiful suite that has the greatest view over the bund. Stepping in... More 

Helpful?
Thank love81117
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Guest Recognition Team. We are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Warm Regards,... More 

Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Dear RITZ-CARLTON manager, I would like to express my big thanks to Violet TANG, the guest recognition manager of the hotel to arrange us a perfect stay at RITZ-CARLTON to celebrate my parents' golden wedding anniversary and my sister's birthday, Violet gave us a room upgrade which enlarge our perfect experience during our stay and the Lion Doll to my... More 

Helpful?
1 Thank gengaiying
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. I am very much... More 

Hangzhou, China
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful experience and best birthday night ever! Thank you for giving me the delicate decoration, cakes and balloons. 谢谢club nancy装饰的房间和生日惊喜礼物 而且收到nancy和经理亲手写的生日卡片 不经感叹丽思卡尔顿的服务是最棒的 nancy真的太棒了 我的生日过的非常开心🦁️

Helpful?
Thank 圆圆宝贝
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

尊敬的宾客 感谢您和我们分享您的快乐。很高兴您在我们酒店度过了愉快的生日。我们会分享您的喜悦与Nancy及所有绅士淑女们一起。感谢您对我们酒店的信任和喜爱。我们每一位绅士淑女都期待您的下一次光临。 Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com (由质量部经理Billy Li翻译) More 

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Staying in Lujiazui

Neighborhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China’s modern economy, and the Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. The Ritz-Carlton Shanghai, Pudong’s outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $307 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#3 Spa Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#178 Best Value Hotel in Shanghai
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