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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,346 Reviews from our TripAdvisor Community

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Showing 900: English reviews
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Seattle, Washington
Reviewed 2 days ago NEWvia mobile

We are impressed at Even Li's services. She was so detailed, I requested hot water with lemon, she mixed the lemon in a big hot pot water for me. Thank you for the great hospitality. I really like the way how she treated the customers: detailed oriented and very approachable.

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Helpful?
Thank stuarty12345678
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear stuarty12345678, Thank you for your recent review on TripAdvisor. I was pleased to learn that you enjoyed your stay with us. Thank you for taking the time to recognize the efforts of our colleagues Even. I have passed on your praise to her. Thank you once again for your kind feedback. We look forward to welcoming you again. Best...

Hong Kong, China
Reviewed 2 days ago NEW

Myself and my husband come from Hong Kong and decided to visit Shanghai for a few days. We wanted to celebrate a special evening, and read great reviews about Scena on TripAdvisor, so we decided to give it a try. WOW, did it exceed our expectations. The staff were extremely helpful and caring, and showed a genuine interest in making...

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Helpful?
Thank 642,607
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 642607 Thank you for your wonderful review on Trip advisor. I am very happy you enjoyed your dining at Scena restaurant. I am pleased to read your wonderful feedback about the helpful and genuine serviced provided by Mirco. Thank you again for your comments and I look forward to the pleasure of welcoming you back to The Ritz-Carlton Shanghai...

Mount Gambier, Australia
Reviewed 3 days ago NEW

We were truly amazed at the service, quality of this hotel. We felt like we were first class passengers on the Titanic! The views from our room, services within the hotel and food was amazing. We did feel a little underdressed as we did not take our evening clothing to wear. Otherwise overall it was an OMG experience. Highly recommend...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 556deand
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 556deand Warmest greetings from the Ritz-Carlton Shanghai Pudong and thank you for your wonderful review on Trip Advisor. Our ladies and gentlemen at the hotel are very proud to have created a memorable experience for you. Rest assured that I will share your kind words with the team. Again, thank you for your wonderful review. We all look forward...

Laguna Niguel, California
Reviewed 3 days ago NEW

Styed six nights at this boutique Ritz Carlton overlooking the river. Every aspect of the experience was great. the service is impeccable and staff try hard to anticipate your every need. Breakfast at Scena was great with a lot of variation on the buffet. We hosted several business meetings during breakfast, and they gave us the private dining area which...

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Helpful?
Thank Isabel M
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Isabel M Thank you for choosing the The Ritz-Carlton Shanghai Pudong for your recent visit to Shanghai. I would also like to thank you for taking the time to provide us with your amazing review on Trip advisor. I am very happy you enjoyed your stay with us. I am pleased to read your wonderful feedback about the attentive...

Bellevue, Iceland
Reviewed 3 days ago NEW

Good location nearby Pearl Towel, I stayed here for 1 night. Room was spacious, mattress and pillow are beyond expectation - it was very comfortable for me Heartful thanks to professional hotel staff - Violet who is genuinely friendly, very responsive and detailed-oriented. She truly show concern of your needs.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 714ilanl
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 714ilanl Thank you very much for staying at the Ritz-Carlton and for your nice review on Trip Advisor. I was pleased to learn that you enjoyed the super guest room, with the comfortable pillow and mattress, along with our convenient location nearby Pearl Tower. I will certainly share your satisfaction, especially in the service area with Violet. Again, thank...

New York
Reviewed 5 days ago NEWvia mobile

Stayed two nights at the Ritz hotel with my fiancé last weekend. We were originally at the Grand Hyatt, another wonderful hotel, but wanted to make a reservation at Flair, the roof top bar at the Ritz. The only way to do so was to book a room. So we did. And did not regret it. The service at Flair...

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2Thank 212
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 212 Thank you for choosing The Ritz-Carlton Shanghai Pudong and I would also like to thank you for taking the time to provide us with your valuable comments. I am delighted that you had wonderful experience at the Ritz-Carlton Shanghai Pudong. Thank you for highlighting our in-room dining service. I am also pleased to read your wonderful feedback about...

Hong Kong, China
Reviewed 5 days ago NEW

This hotel has definitely lived up to its name as one of the most luxurious and the top-notch 5 stars hotel. The room itself, facing the spectacular view of the Bund, is well decorated. Bed is super comfortable with the high quality of linen which ensured you have a good sleep after hustling and rustling for a whole day's trip...

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Helpful?
Thank vickychau
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear vickychau Thank you for your recent review on TripAdvisor. I was pleased to learn that you enjoyed the guest room, with spectacular view of the Bund, along with the personalized service we aim to provide for all our guests. Thank you for taking the time to recognize the efforts of our colleagues Ivy, Ziv, Joanna and Natalie. I have...

Hong Kong, Hong Kong
Reviewed 5 days ago NEW

Wonderful décor and overall service but negatively impacted by my experience at Flair. Booked a table and despite this, getting the table and enjoying a positive experience was a big challenge for the team at Flair.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 639ravig
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear 639ravig Thank you for your valuable review on Trip Advisor. I was pleased to learn that you enjoyed your stay with us. I’m sorry that your experience at Flair did not meet your expectations. Thank you for bringing this to my attention and If you have the time to discuss this further, I would also like to how your...

Los Angeles, United States
Reviewed 6 days ago NEW

My first stay at the Ritz-Carlton in Shanghai during the Shanghai Auto Show week. Most hotels in Shanghai were fully booked, so I was only able to book one night. The Front desk offered access to Club Lounge while I waited for my room to become available. My Platinum membership was recognized and my room was upgraded to a junior...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank kentX7899NN
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear kentX7899NN Thank you for choosing The Ritz-Carlton Shanghai Pudong for your recent visit to Shanghai. I would also like to thank you for taking the time to provide us with your feedback. I am delighted that you enjoyed your stay with us and I have shared your feedback with our Club Lounge team and Front Office team. Thank you...

Reviewed 1 week ago NEWvia mobile

We stayed at the Ritz Carlton last weekend. From the moment we arrived we were looked after by Ivy. The rooms were well thought out, clean and with an amazing view. We went to the roof top bar (Flair) in the evening, which had a great atmosphere and an amazing view! We will definitely be recommending to family and friends.

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Helpful?
Thank Rebecca H
Ritz-SHASZ, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Rebecca H I read with great pleasure your posting on Trip Advisor regarding your recent stay at the Ritz-Carlton Hotel Pudong. We are very proud of the amazing views at the Flair Rooftop bar, and we are delighted at the wonderful experience created by Ivy during your stay. I have shared with my team your wonderful comments, and look...

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Staying in Lujiazui

Neighborhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $291 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Spa Hotel in Shanghai
#2 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#177 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travelers.
18 questions
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for Club access”
654isabelm, 3 days ago | Read review
“Club Room!!!”
HRK_SYHK, Feb 13, 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
, Feb 12, 2017 | Read review
“excellent room service”
, Jan 29, 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
TT0419, Dec 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question