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1 - 5 of 770 reviews
Our entire experience has been a total nightmare from check in to check out. We are seriously appalled at how the hotel treats its guests. The receptionist laughed at me when I was trying to check in after a tiring journey. I didn’t feel welcome....More
Dear PainDoctor, First of all, I would like to sincerely apologize for your much less than anticipated stay with us. It is rather very disappointing to learn that albeit you taking your valuable time to look at different room assignment options for six times to...More
Lap of luxury in Shanghai. Gorgeous expansive room /dressing room and didn't want to leave the view from the bed (after raising the automatic curtains). Expansive lobby with jazz/chamber music. Michelin star restaurants -- truly superb -- fleet of BMW's (and yes, get the white...More
Dear Barbeque, Thank you for staying at The Peninsula Shanghai during your visit to the city. It is wonderful to know that you were able to experience the different outlets and facilities of the hotel and enjoyed them all so much. It would be our...More
We were staying at the amazingly wonderful and historic Fairmont Peace Hotel, and were wandering The Bund and came to The Peninsula Hotel. This was our first time to Shanghai and was completely blindsided on how difficult it is to get a taxi in Shanghai...More
Dear snowylucky, Thank you for sharing your wonderful encounter with our staff member at The Peninsula Shanghai. I am delighted to learn that we were able to secure a taxi for you and sincerely hope that you will have a chance to stay with us...More
I travel 100 days a year for work and stay at some of the world’s best hotels, but the Peninsula Shanghai may be the best I’ve experienced. Impeccable service, without being intrusive (rivaled perhaps only by the Four Seasons Hotel des Bergues in Geneva); best...More
Dear WHP06820, Thank you for staying at The Peninsula Shanghai during your visit to our city of Shanghai. We are immensely humbled by your very generous review of our hotel and your service encounters. Your review shall be shared with our entire team and I...More
Obviously stunning location Beautiful view over the Bund Rooms are just perfect and comfy Service could improve Restaurant is ok but customers should know: the champaign automatically served at the beginning of the diner is NOT free. Kinda feel cheated ... Concierge needs to level...More
Dear Yufei m, Thank you for taking the time to write this kind review and I would like to sincerely apologize on the short comings from your encounter with our concierge team and failed surprise pick up. Please rest assured that this mishap will be...More
"Rooms above 5th floor have best river views"
"Corner room on the Bund"
"Get a room with a river view"
"Room with Bund view"
United States