The hotel is absolutely gorgeous. The building and interior is very beautiful, I fell in love the moment I went into the hotel. The rooms are spacious and very nice decorated, lovely details like the candy box on the night stand, big bathroom with bathtub. Also the decorations and furniture in the public space is very beautiful and matching the whole building. Breakfast is good. The staff is friendly and efficient on check in and check out. The hotel is very convenient right behind the Nanjing Road, next to People’s square and the MTR station. Restaurants and shops close by. I’m looking forward to come back soon.
The hotel is very well located and super swanky (double doors into the bathroom - mind blowing). A very 30s" feel. Very comfortable. Really the only down points were: - breakfast, chaotic, being shouted by a French man for "stealing his breakfast", I have no idea, but wasn't for me to sort out - leaving the hotel. We booked a taxi. We turned up 10 mind before the taxi was booked and eventually 40 minutes later, we had to hand over cash to the concierge in the hope that he was being honest on Uber
Hotel has nice rooms and a good breakfast but lacks a little the charm of a luxurious hotel. Drinks are very expensive. Area is nice and good to wander around. Difficult to compare with other hotels in the area.
Our first time to Shanghai and stayed at this hotel. Just a street to Nanjing East Road. The location is perfect with great shopping, food choices and even body & foot massage. It was also located above the 人民广场地铁 which makes the location even accessible everywhere. We were greeted by very friendly staff especially the person named Leo. He helped us daily with our online purchases, kept our parcel and each time we arrived back to hotel lobby, he will informed that our parcels arrived. Offered to arrange transportation for us to the airport and even introduced us several good places to visit. Would love to stay at this hotel again.
We had a good stay in this hotel. Loved the location, the service, the comfortable bed and pillows. But the reason for only giving 2 star is the evening after checking out I received an email asking me to pay RMB520 for a missing bathrobe. From day 1 of my stay, there was no bathrobe. When I called up to inform the reception about it, he just said he will check with housekeeping. However, there was no calls after that to clear my name. I wrote a long email to them and cc a copy to Langham China but still there was no reply. So I had to call again and they said their housekeeping must have made a mistake. They didn't even bother to call me to apologize for their accusation. So anyone who is checking into this hotel, please make sure you take a picture of everything in the room so that when you check out, you will not be accused of taking their stuff.…
This is our 4th year at the hotel, we did feel that some things had lost a little of the detail we originally saw, like the chocolates no longer left on the bed. The hotel is very clean, rooms are of a lovely size, with everything you could require. We only ate breakfast once, high price for variety of choice. Be very careful in the bathroom, the door on my toilet would not open one night, I pulled it hard & gave myself a black eye. For health & safety I think the hotel need to take a look at these, perhaps opening inwards would be beneficial! We would stay again, as we appreciate how quiet the hotel is at night, after a busy day it’s nice to know you get a good nights sleep! Perfectly placed for shopping, restaurants & the metro! Staff always a pleasure.
I stay in China a little for work. The staff were extremely pleasant, and probably the best English speaking hotel i have stayed at. I had colleagues staying at a nearby hotel that cost almost double, where the service was not as friendly (or english fluent). I loved the deco decor, I found it charming without being kitsch. I would love to stay again. The breakfast selection was good. Not amazing but enough western and asian choices.
Wonderful location, happy hour between 6pm - 8pm (buy one drink get one free). Upgraded on arrival without even asking, lovely big room, free mini bar except the wine, but also included the snacks. Pillow menu but had run out of most choices. Lots of staff but the two doormen just stared at me on arrival as exhausted I dragged my suitcase up the steps of the hotel. Staff willing to help once they understood us just pretty slow off the mark. Breakfast included and very good. They brought me things from the kitchen which I asked for (mayonnaise, hot milk etc) very helpful, also saw people eating omelettes but never worked out how to get one myself. I’m sure they would be willing to bring you anything if they understood what it was you wanted
Location: 2 min walk to metro, 3 min walk to Nanjing East road shopping street, 15 min walk to The Bund. Countless shopping and restaurants! Room: Shanghai grand room: good size and bathroom is huge! Staff: Friendly and helpful! Please note that this is only a 8 storey high hotel so most rooms may not provide much privacy. I had my drapes down most of the time. I would like to thank Violet at the front desk for helping out to plan my daily itinerary!
Really lovely hotel and room. Almost knocked this review down to 4/5 as the staff weren’t very helpful on arrival and the WiFi is rather shoddy (Hint - don’t use the connection they tell you to). Really good location - 30 seconds away from metro and a few mins from Nanjing east road. 10-15 min walk to the Bund. Like the art deco feel of the place - very swish! Not bad value for a premium hotel.