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The Sukhothai Shanghai

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380 Weihai Road, Jingan District, Shanghai 200041 China
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (907)
Room & Suite (105)
Dining (91)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Sukhothai Shanghai
Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 5,035 hotels in Shanghai
Location
Cleanliness
Service
Value
Travelers' Choice
Contemporary in design, the hotel is located within the HKRI Taikoo Hui, adjacent lifestyle retail mall and a short walk to metro line 2, 12 and 13 connecting to other sightseeing and business districts. A member of Small Luxury Hotels of the World, the hotel comprises of 201 well-appointed rooms and suites and feature HD television with soundbar, WIFI, mini bar cum wine cellar, organic bath amenities and Nespresso coffee machine. The hotel boasts 5 stunning lifestyle venues. La Scala serves fresh-to-order Italian cuisine, URBAN Cafe for an authentic Southeast Asian fare and URBAN Lounge offers a collection of premium gins and tonics and afternoon tea. A bistro by day and a bar by night, The ZUK Bar is the place to go for artisanal cocktails. Beans & Grapes serves a healthy selection of light fare and beverages. For relaxation, access to our 24-hours fitness and pool or The Retreat offers a range of holistic wellness spa programs.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Indoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Bicycle tours
Kids stay free
Paid public parking on-site
Secured parking
Wifi
Pool / beach towels
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Wine / champagne
Babysitting
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Chinese, German and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
117Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
702Reviews1Q+A12Room tips
Traveler rating
  • 666
  • 21
  • 5
  • 4
  • 6
Time of year
Traveler type
Language
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Popular mentions
黄Huang wrote a review Nov 2021
Shanghai, China8 contributions
Shockingly poor stay . The front desk has no idea of some food menu I asked . The cafe people did not know things I asked about the front desk . What is the general manager doing in his office ? Why no training good staff at all . This hotel is too overrated . No much of the past left .
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Date of stay: October 2021Trip type: Traveled on business
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Response from , 总经理 at The Sukhothai Shanghai
Responded 2 weeks ago
Dear Bernard8999, Thank you for sharing your reviews with us and I am very disappointed to learn of the unpleasant experience you have encountered during your stay with us. Rest assured that your comments will be shared with respective department head, your feedbacks are essential for our service improvement and I will personally oversee that all your comments are addressed and that everything will be in order on your next visit. Despite this, we hope to be able to redeem our shortcomings that this not norm in our hotel and to give us a chance to make it up on your next return trip. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai
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husaynanwar wrote a review Nov 2021
7 contributions7 helpful votes
First impressions are important. Coming off a two week quarantine in Shanghai I looked for a hotel that would accept me for the additional seven days observation period. I called several hotels and asked to talk to the GM as I wanted assurance I would not be turned away. Two hotels responded favorably but only one sounded like they knew what I am talking about. The reservation department handled me rapidly and professionally. But that paled compared to my experience when I walked into the hotel. The front desk personnel were friendly, spoke near perfect English, were professional, assisted me with finding the nearest covid test center, gave me the testing times and reserved a car for me. Then they proceeded to solve the mystery of obtaining the Shanghai green code without which I could not go anywhere. All this was done by a young lady named Angela who deserves to be employee of the month for several months. Then the mystery of actual downloading the the covid results became a challenge as it does not come to ones email or phone. So another exceptional young lady at the front desk showed me the app and downloaded the results for me on two different occasions. Thank you Claire, another candidate deserving several employee of the month award. These two ladies patiently spent a very long time working with me and they truly knew what they were doing. I also observed they and the other front desk staff interacted with everyone with friendliness and patience. Everyone left the desk satisfied. This standard of service was visible in food outlets, housekeeping and throughout the hotel. The hotel itself is comfortable, very well located, with clean and comfortable rooms. The Thai cuisine is excellent. The breakfast buffet and particularly the nasty coffee needs improvement. But overall an outstanding experience thanks to the excellent staff.
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Date of stay: November 2021Trip type: Traveled solo
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Response from , 总经理 at The Sukhothai Shanghai
Responded 3 weeks ago
Dear husaynanwar, I appreciate your positive feedback on your overall experience with us. At The Sukhothai Shanghai, our dedicated associates are always readily on hand to curate an experiential experience for each and every of our guests and I am glad that it was reflected in your recent stay with us. Your compliment means a lot to us as we strive to perfect our service quality as we move forward. My colleagues and I certainly look forward to serving you again soon. Best regards Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai
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zjsheng wrote a review Nov 2021
Shanghai, China34 contributions9 helpful votes
the location of the hotel is good. it is in the old jingan and good place to walk around or shopping. the people here is nice especially those at the reception, very professional and kind. the room is clean and well designed. i will recommend this hotel to others.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from , 总经理 at The Sukhothai Shanghai
Responded 3 weeks ago
Dear zjsheng, I appreciate your positive feedback on your overall experience with us. At The Sukhothai Shanghai, our dedicated associates are always readily on hand to curate an experiential experience for each and every of our guests and I am glad that it was reflected in your recent stay with us. Your compliment means a lot to us as we strive to perfect our service quality as we move forward. My colleagues and I certainly look forward to serving you again soon. Best regards Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai
Read more
ZJ wrote a review Nov 2021
1 contribution
the location of the hotel is perfect good. it is in old jing'an district and connected to shopping mall. you can also walk to small romantic old street back to the 1800s built by the french. the service is good. the lady at the reception today is professional and kind. you smile like a bloom. the room is well designed and many people came just for making good photos. i will recommend this hotel to anyone who come to shanghai.
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Date of stay: November 2021
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: beautiful hotel
See more room tips
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Response from , 总经理 at The Sukhothai Shanghai
Responded 3 weeks ago
Dear zjsheng12, It is always nice to receive a review on the social site, especially if it is a positive feedback. We strive to delight each and every of our guests and it is extremely encouraging for someone to tell us what we have done right. Thank you for taking time to share your experience and it really means a lot to all the associates at The Sukhothai Shanghai. We look forward to welcoming you back in the near future. With best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai
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owechs687229 wrote a review Nov 2021
1 contribution
Room was well equipt with everything you need. Bathroom extraordinary well. Good and stable Inzernetconnection. Polite service. Luggage was loaded and went defect by misshandling of employee. No excuse or offer for compensation. Due to lack of time left Hotel without longer complaining.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
Share
Response from , 总经理 at The Sukhothai Shanghai
Responded 4 weeks ago
Dear owechs687229, Thank you for sharing your reviews with us and I am very disappointed to learn of the unpleasant experience you have encountered during your stay with us. We will definitely share your feedback with the concerned departments and will re-enforce our training process with the team. Despite this, we hope to be able to redeem our shortcomings that this not norm in our hotel and to give us a chance to make it up on your next return trip. Best regards. Thomas Schmitt-Glaeser Vice President / General Manager The Sukhothai Shanghai
Read more
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PRICE RANGE
$195 - $285 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiPuxi (Downtown Shanghai) / Jing'an / Shimen Er Lu (Shimen Second Road)
NUMBER OF ROOMS
201
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Frequently Asked Questions about The Sukhothai Shanghai
Which popular attractions are close to The Sukhothai Shanghai?
Nearby attractions include Blackstone Magic Bar (0.3 miles), HKRI Taikoo Hui (0.2 miles), and Shanghai Wujiang Road Entertainment Street (0.3 miles).
What are some of the property amenities at The Sukhothai Shanghai?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Sukhothai Shanghai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Sukhothai Shanghai?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Sukhothai Shanghai?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to The Sukhothai Shanghai?
Conveniently located restaurants include Vanca`s Ribs & BBQ (Bulgarian Cuisine), Urban Thai, and Starbucks Reserve Roastery Shanghai.
Are there opportunities to exercise at The Sukhothai Shanghai?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Sukhothai Shanghai have airport transportation?
Yes, The Sukhothai Shanghai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Sukhothai Shanghai?
Yes, dry cleaning and laundry service are offered to guests.
Does The Sukhothai Shanghai offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Sukhothai Shanghai?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Japanese, and Malay.