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Pentahotel Shanghai

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Traveler (283)
360
Panoramas (27)
Room & Suite (233)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the city’s commercial hub of Changning District, the hotel is directly opposite to Zhongshan Park with direct access to both the metro and light rail stations; which means getting around the town is quick, easy and hassle-free. Conveniently close to bustling Nanjing Road, Huaihai Road and the up-market business and entertainment area of Xintiandi, pentahotel Shanghai is also near to Jing'an Temple, the Jade Buddha Temple and ancient Yuyuan Garden.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
750Reviews
562Photos
11Q+A
68Room tips
Traveler rating
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Popular mentions
The hotel room is sparse. Only one bottle of free water a day apparently which is less than normal. The lobby is well decorated and modern. It resembles a pub. Checking in and out is a little slow. The tea bags are also not replaced on my second day too. On the second morning,
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Response from chris m, General Manager at Pentahotel Shanghai
Responded 2 days ago
Dear Zacc353, Thank you for your comments about pentahotel Shanghai after your recent stay with us. I am sorry to hear of the Reception staffs checking in/out process being slow and weren't as you expected. Please also accept my sincere apologies on the tea bags not being replenished in your room as well as the house keeping staff trying to enter the room and affecting your stay experience. These lapses in service have been duly taken note of and we will reinforce our training in the areas concerned. Thanks again for bringing these said issues to our attention which will be duly followed up upon. Regards, CM
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I regularly stay at the Pentahotel in Shanghai for business and I always find it to be friendly yet professional . The rooms are spacious enough for a long stay. It is convenient for transport with Zhongshan Park Metro just around the corner. Lots of good inexpensive restaurants
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Response from chris m, General Manager at Pentahotel Shanghai
Responded 4 days ago
Dear Elaine H, Thank you for your very positive comments about pentahotel Shanghai. I am very happy to hear you enjoy your stays in our hotel. Appreciate your nice remarks about the location with metro lines 2, 3 and 4 right on our doorstep and about our buzzing neighbourhood with lots of shopping and dining options available. We look forward to have you back very soon. Regards, CM
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Enjoyed the stay at the Pentahotel, nice room, clean bathroom, good breakfast, conveniently located as only 20-25min away from Hongqiao airport by metro. Sometimes the WIFI in the room was not stable, maybe the room was too far away from the signal...
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Review collected in partnership with this hotel
Response from chris m, General Manager at Pentahotel Shanghai
Responded 1 week ago
Dear Thyrnau, Thank you for your comments about pentahotel Shanghai. I am very happy to hear you liked our location and product and thank you for sharing this with us. We get lots of good comments about our location right on top of the metro station serving lines 2, 3 and 4 and ideal to get around town and to both airports. Sorry to hear that you had trouble with the WiFi not being stable in the room and next time please let us know so that we get this fixed right away. Also happy to hear you enjoyed our breakfast and guest room and now look forward to welcome you back very soon. Regards, CM
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This hotel used to be great it was friendly and relaxed but now it is shabby and tired. The breakfast has very few western choices and even the fruit isn't cut up properly. Bathrobes are no longer available and all the little niceties in the amenities have also disappeared.
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Review collected in partnership with this hotel
Response from chris m, Manager at Pentahotel Shanghai
Responded 1 week ago
Dear E5623QWsuzanneb, Thank you for your comments about your recent stay with us in Shanghai. Am sorry to hear on your observations and feedback which has been duly noted. Appreciate your sharing these with us which we will look into accordingly. We look forward to have you back very soon! Regards, CM
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Monica (at the front desk) was very accommodating! The hotel was convenient to our plans. The bar and restaurant looked good. Tried the burgers :) The wifi was fast & convenient. Look forward to trying the gym
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Review collected in partnership with 单个酒店
Response from chris m, General Manager at Pentahotel Shanghai
Responded 1 week ago
Dear Filmmaker2, Thank you for your very positive comments about your recent stay with us in Shanghai. I am very happy to hear that you enjoyed your stay in our hotel and appreciate your nice remarks about the services and facilities noting especially you highlighting Monica at the front desk. I will ensure that she is recognized for taking care of you. We look forward to have you back very soon! Regards, CM
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorPentahotel Shanghai
The Penta Room at the Pentahotel Shanghai
Professional photo exclusively commissioned by TripAdvisorPentahotel Shanghai
The Penta Plus Room at the Pentahotel Shanghai
Professional photo exclusively commissioned by TripAdvisorPentahotel Shanghai
The Penta Plus Room at the Pentahotel Shanghai
Professional photo exclusively commissioned by TripAdvisorPentahotel Shanghai
The Penta Junior Suite at the Pentahotel Shanghai
Photo provided by managementPentahotel Shanghai
pentaroom twin
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Our Deposit policy requires you to guarantee via credit card or in cash - CNY 300 - per room per night for incidental charges. We look forward to welcome you to pentahotel Shanghai!
0 votes
Do you provide complete amenities? Such as towels, shampoo, soap, toothbrush, etc?
of course they will provide
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Do you have smoking rooms?
In Shanghai it's no longer allowed to smoke 'indoors' and therefore none of the hotels will have smoking rooms. Smoking is only allowed outside of the hotel.
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The hotel provides baby cribs but please make sure you mention this requirement when you make your reservation!
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"High floor recommened as some buildings 4 -5 floors in front. Good front view allows you of view of Zhongshan Park (now under renovation)"
"Is a great hotel considering price/service/location"
"Ask for room with higher floor away from elevator."
"The closer to street level you are, the louder it will be, especially on weekends and evenings."
"Request for a room nearer the lift"
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PRICE RANGE
$58 - $139 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShanghai RegionShanghaiZhongshan ParkHuayang Lu (Huayang Road)ChangningPuxi (Downtown Shanghai)
NUMBER OF ROOMS
259
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