We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Grand Kempinski Hotel Shanghai

Show Prices
#18 of 4,324 Hotels in Shanghai
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Grand Kempinski Hotel Shanghai
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

727 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 392: English reviews
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great staff... From arrival to departure our daughters were more than well taken care of, they were treated like princess'. Front desk staff were graceful, the concierge made great trips for us as per our preferenvs and housekeeping were like family... Every member of staff went out of their way to make sure we had a great time...

Helpful?
1 Thank AvLuBeNa
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back again in the near future! Thank you! Best regards More 

Berlin, Germany
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Right in the center next to Oriental Pearl Tower and right on the banks of Huang Pu River you enter into an oasis of luxury and well-being, friendly service, fine tunes and everything-is-provided-for. Super sweet little gifts for the kids on the room including a pretty little tootbrush mug to enjoy good memories after your stay while polishing the little... More 

Helpful?
Thank SamTraVl
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food.Your satisfaction is the best compliments for us. Thank you for your nice comment again, which encourages our staff... More 

Bonn, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We once again have had the chance to stay at the Grand Hotel Kempinski in Shanghai-Pudong. The service experience was perfect - especially the Executive lounge staff under the supervision of Judith Pinera is extremely friendly, professional and provides a relaxing and comfortable atmosphere. That's how an Executive lounge should be managed. We especially would like to thank Cobain for... More 

Helpful?
Thank MarcWagnerDetecon
Kempinski_Shanghai, Hotel Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food. Your... More 

Micheldorf
Level Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The views from this hotel (especially the higher rooms on the TV Tower side) are excellent! Like all better Chinese Hotels it is really busy and therefore can be quite loud in the public areas. Breakfast was good with a wide variety of choice, however the tables in the restaurant were really close together so that you could hardly get... More 

Helpful?
Thank Cavey_Austria
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment It is a joy to receive such nice compliment on our hotel for the guest room as well as our facility. Aiming to a higher standard of service quality has been always and still is our goal.Hope we can have another... More 

Koh Samui, Thailand
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Grand Kempinski Hotel was nothing short of first class. Travelling with two little kids, we enjoyed a stunning suite with Executive Lounge access. Pre-arrival and arrival was super, Ricky at the front desk perhaps the smoothest operator ever encountered. Usually stay in Puxi, first time in Pudong but enjoyed the location much more than expected. Easy to get taxi's, easy... More 

Helpful?
Thank clintonlovell
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest,Thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai. More 

Burns Beach, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Had a fantastic stay in this hotel. Would recommend it to anyone going to Shanghai. Staff are very helpful and a great breakfast. I was here over my birthday and with no prompt they delivered a complimentary birthday cake to my room. Full marks for attention to detail.

Helpful?
Thank chrisstimson
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest , Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation. Thank you for your nice comment again, which encourages our staff to consistently... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Good hotel, very clean room but location is not so great - very far from the 'happening places' like the People Square. Not too many choices in the Breakfast buffet. Not many restaurant choices nearby for dinner except the mall (10 minutes walk). Forget about restaurants in the hotel, out of my budget. Positive: it has a great swimming pool... More 

Helpful?
1 Thank docvo99
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service. Within walking distance to the Super Brand mall, IFC mall... More 

Singapore, Singapore
Level Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 13, 2016

I was in Shanghai for some meetings and stayed in Grand Kempinski this time. The hotel lobby certainly looked grand but unfortunately the wear and tear was starting to show in the room I stayed in. Although I faced the busy roads, the room was still blissfully quiet. I had to call the reception 3 times (waited about 40 minutes)... More 

Helpful?
Thank fuzzyspit
Kempinski_Shanghai, Front Office Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Greetings from Grand Kempinski Hotel Shanghai and thank you for sharing your experience with us and we are extremely sorry for not making you feel comfortable and valuable during your stay. Aiming to a higher standard of service quality has been always and still is our goal. Please do accept our apologies for the bad service you experienced... More 

shanghai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

FreeChampagne!! I love the hotel it's clean.. I will def come back.. The vip lounge is spacious the bar is spacious every area here is spacious! The staff are friendly so we decided to extend our stay. Our room was 1205 it was classy and it felt like home .. ^^

Helpful?
Thank joyce m
Kempinski_Shanghai, Front Office Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, Thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai. More 

Nottingham, United Kingdom
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 8, 2016

One of the best hotels I have ever been in. Located in the city centre, so very convenient for visiting the city, for shopping and for business. Great views to the river and skyscrapers. Big rooms, superb breakfast with Chinese and European food. The restaurants were OK, maybe a bit more variety would be welcome. The staff is very friendly... More 

Helpful?
Thank NottsSev
Kempinski_Shanghai, Public Relations Manager at Grand Kempinski Hotel Shanghai, responded to this review

Dear Guest, We were thrilled to read your review and so pleased we made a difference to create a special stay experience for you. We are very pleased to know that you liked our hotel facilities and our staff. Your encouraging review will help us constantly improve our hotel service. We look forward to welcoming you back to Grand Kempinski... More 

Questions? Get answers from hotel staff and past guests. Ask a question

396 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (331)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (42)
Viewed
Room/Suite (64)
Viewed
Bathroom (25)
Viewed
View from Room (29)
Viewed
Dining (11)
Viewed
Family/Play Areas (3)
Viewed
Other (153)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Room/Suite (17)
Viewed
Other (48)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Lujiazui
Mandarin Oriental Pudong, Shanghai
Lujiazui
Grand Hyatt Shanghai
Grand Hyatt Shanghai
#14 of 4,324 in Shanghai
4.5 of 5 stars 2,010 reviews
Lujiazui
Pudong Shangri-La, East Shanghai
Show Prices
Show Prices
Show Prices
The Bund
Les Suites Orient, Bund Shanghai
People’s Square
JW Marriott Hotel Shanghai at Tomorrow Square
The Bund
Waldorf Astoria Shanghai on the Bund
Show Prices
Show Prices
Show Prices

Staying in Lujiazui

Neighborhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 

Additional Information about Grand Kempinski Hotel Shanghai

Address: NO. 1288 Lujiazui Ring Rd, Shanghai 200120, China
Location: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $164 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Booking.com, Hotwire, HotelTravel.com, Odigeo, Ctrip TA, Cheap Tickets, Asiatravel.com Holdings and Priceline so you can book your Grand Kempinski Hotel Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Shanghai Hotel Shanghai
Hotel Style:
#13 Family Hotel in Shanghai
#14 Spa Hotel in Shanghai
#18 Luxury Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#135 Best Value Hotel in Shanghai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay