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Sofitel Shanghai Sheshan Oriental

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#82 of 4,573 Hotels in Shanghai
Certificate of Excellence
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Sofitel Shanghai Sheshan Oriental
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501 Reviews from our TripAdvisor Community

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Showing 195: English reviews
A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

This is not my first stay in Shanghai Sofitel but it sure is the worst experience amongst my many times here. I have been staying at their Executive rooms on all my previous visits, and the service was always pleasant. However, since I am travelling only with one family member this time, we decided to stay in Standard rooms. The...

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Management response:

Dear Guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully...

Stuttgart, Germany
Reviewed 2 weeks ago

Great service at the Sofitel Hotel in Sheshan. I have the chance to go there about every 6 weeks and I always feel very welcomed. Rooms are always clean, food is everytime different and delicious. Many other things to do there: Gym, swimming pool, snooker, tennis, Playstation...

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Helpful?
Thank MarkusXYZ123
Management response:

Dear Guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share...

Hong Kong, China
Reviewed October 29, 2016

Elegant Mediterranean architecture nestles amidst a lush landscape and meandering lagoons. Just a short drive from the city centre sits one of the ultimate Shanghai luxury hotels in a setting that eases guests into tranquillity. An international hotel that blends French hospitality standards with Chinese influences Sofitel Shanghai Sheshan Oriental accommodates business and leisure travellers in 368 luxurious rooms and...

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3Thank KWSKAN
Hongkong
Reviewed October 20, 2016

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Thank jackfranzmaria
Reviewed September 29, 2016 via mobile

Nice hotel, good amenities, good service and the best hotel in the area. At the end of the day, this is China so the fact that our room smelt of cigarette smoke (non-smoking room) and the door to the bathroom was broken was really not that bad. I think keeping in mind the country standard in general and the area...

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Helpful?
Thank saharanz0
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

ENGLAND
Reviewed September 26, 2016

We had a pool-facing room and the view was very nice. The room was very spacious and the staff were professional and friendly. We had a late in-room service there, food quality was good as was the service. The gentleman in the top-hat on the concierge desk was very kind and nice (I didn't see his name but we left...

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Thank QQ-LITTLE
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Sheshan Oriental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Rochester Hills, Michigan
Reviewed September 25, 2016 via mobile

This hotel is in a newer area and we had a global meeting here; welcoming over 50 foreign visitors. They were not really prepared for this level of English speaking visitors and the level of service is still not to international standards. It's a beautiful property but the conference rooms are spread out on the campus, it can be confusing....

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Thank Thomas K
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully...

Reviewed September 23, 2016 via mobile

During the week this large hotel is a ghost town. Skeleton staff try hard to keep the place running and there is a clear lack of management supervising the hotel. The hotel looks grubby and you know when they cut costs when thy turn lights off in the main lobby to save money. It just feels so unwelcoming and not...

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Helpful?
Thank Marc M
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Sheshan Oriental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Rhodes, Australia
Reviewed September 1, 2016

After few days business trip staying in Sofitel Shanghai Hyland, I came to this resort to take rest before leaving Shanghai. It is quite far away from city. If there is a shuttle bus transfer between two Sofitel hotels, that will be definitely wonderful and could attract more business trip customers staying 1-2 days here. The check in and out...

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1Thank simonclchan
SofitelSheshan, Guest Relations Manager at Sofitel Shanghai Sheshan Oriental, responded to this review

Dear guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share...

Shenzhen, China
Reviewed August 15, 2016

we were staying in the room where we can access to the club lounge and we had self-pour happy hour, breakfast with less ppls but less choices of food too, we went down to the 1st floor, it was quite scary, A LOT of ppls as i heard from the reception, the hotel is almost or is full that weekend....

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Thank ChewChan C
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A short 15 minutes drive from National Exhibition Center and 20 minutes from Hongqiao International Airport, the elegant Sofitel Shanghai Sheshan Oriental is located conveniently in the Sheshan Mountain National Tourism Resort. Elegant Mediterranean architecture nestles amidst a lush landscape and meandering lagoons. Just a short drive from the city centre sits one of the ultimate Shanghai luxury hotels in a setting that eases guests into tranquility. An international hotel that blends French hospitality standards with Chinese influences Sofitel Shanghai Sheshan Oriental accommodates business and leisure travellers in 368 luxurious rooms including 53 suites and 7 opulent three- to five-bedroom villas. The resort and conference hotel features the most amazing swimming pools in the city including 4400 sqm2 of freeform outdoor pools and 2 man-made beaches. Guests in the resorts Luxury Room Pool Terrace accommodation enjoy direct access to the pool from their terrace. Sofitel Shanghai Sheshan Oriental is a desired conference and event venue with a total of 3500 sqm2 meeting space including a 1200 sqm2 pillar-less ballroom and 16 meeting rooms. A variety of outdoor event options are as well available. The resort is also is a favorite weekend getaway for Shanghai residents. ... more   less 

Additional Information about Sofitel Shanghai Sheshan Oriental

Address: Crossing of Jiasong South Road and Sichen Road | 3388 Sichen road, Sijing Town, Songjiang District, Shanghai 201601, China
Location: China > Shanghai Region > Shanghai
Price Range: $102 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Shanghai Sheshan Oriental 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Sofitel Shanghai Sheshan Oriental Hotel Shanghai
Hotel Style:
#43 Family Hotel in Shanghai
#57 Romantic Hotel in Shanghai
#62 Business Hotel in Shanghai
#79 Best Value Hotel in Shanghai
#79 Luxury Hotel in Shanghai
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Shanghai Sheshan Oriental staff and other travelers.
4 questions
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Jalandhar, India

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Questions? Get answers from Sofitel Shanghai Sheshan Oriental staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room Facing Pool with Balcony, Executive Floor”
 of 5 bubbles KWSKAN, Oct 29, 2016 | Read review
“their ground floor room's balcony is direct access to a bigger outdoor pool surrounding the hotel.”
 of 5 bubbles chewchanc, Aug 15, 2016 | Read review
“Level one pool-side rooms are more expensive, have less privacy, but are fun to try once.”
 of 5 bubbles ShanghaiFamily1603, Aug 14, 2016 | Read review
“All rooms are clean, modern and comfortable. Corner suites are huge with 2 bathrooms, separate living room and a massive bathroom.”
 of 5 bubbles briansemle, Jun 7, 2016 | Read review
“Rooms with view to the pool are quieter”
 of 5 bubbles Y1954WNsebastianb, May 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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