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Sofitel Shanghai Sheshan Oriental

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Crossing of Jiasong South Road and Sichen Road 3388 Sichen road, Sijing Town, Songjiang District, Shanghai 201601 China
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Traveler (591)
Room & Suite (95)
Dining (50)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#74 of 4,986 hotels in Shanghai
Location
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Travelers' Choice
A short 15 minutes drive from National Exhibition Center and 20 minutes from Hongqiao International Airport, the elegant Sofitel Shanghai Sheshan Oriental is located conveniently in the Sheshan Mountain National Tourism Resort. Elegant Mediterranean architecture nestles amidst a lush landscape and meandering lagoons. Just a short drive from the city centre sits one of the ultimate Shanghai luxury hotels in a setting that eases guests into tranquility. An international hotel that blends French hospitality standards with Chinese influences Sofitel Shanghai Sheshan Oriental accommodates business and leisure travellers in 368 luxurious rooms including 53 suites and 7 opulent three- to five-bedroom villas. The resort and conference hotel features the most amazing swimming pools in the city including 4400 sqm2 of freeform outdoor pools and 2 man-made beaches. Guests in the resorts Luxury Room Pool Terrace accommodation enjoy direct access to the pool from their terrace. Sofitel Shanghai Sheshan Oriental is a desired conference and event venue with a total of 3500 sqm2 meeting space including a 1200 sqm2 pillar-less ballroom and 16 meeting rooms. A variety of outdoor event options are as well available. The resort is also is a favorite weekend getaway for Shanghai residents.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis court
Kids stay free
Babysitting
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Outdoor pool
Heated pool
Swimup bar
Breakfast available
Breakfast buffet
Poolside bar
Indoor play area for children
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
797Reviews6Q+A44Room tips
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Rosie wrote a review Apr 2021
3 contributions
When I came to Sofitel in Sheshan, the most intuitive feeling was that the environment was superior. Although the room was a little old, it didn't affect my check-in experience. It was a wonderful trip.
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Date of stay: April 2021Trip type: Traveled with family
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Fabio F wrote a review Sep 2020
Shanghai, China2 contributions7 helpful votes
I have been coming to Sofitel Shenshan for the past 3 years. Always enjoyed the Sunday brunch, swimming pool and Sandy beach.... Before. This year it turned into a pretty unpleasant experience. Not worth the money anymore. The restaurant offers a very poor service far from the expected standards. Both in terms of food quality and service. It is more similar to a cantine. The beach is badly kept, run down, not so clean and overcrowded, with people shouting, ordering delivery fast food and leaving trash everywhere. There is an incredible amount of babies. Nothing against babies of course, I do love kids. But I just want to point this out for those who plan to go there for a relaxing swimming pool weekend. There is absolutely nothing relaxing anymore. It feels more as a huge kindergarten. It can be cute or fun to some extent. But NOT relaxing. I had to give up my staying and leave in the middle of the day out of a huge headache.
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Date of stay: September 2020Trip type: Traveled solo
2 Helpful votes
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Response from Wu Elain, 总经理 at Sofitel Shanghai Sheshan Oriental
Responded Mar 21, 2021
Dear 310fabiof, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Kindly drop me a note at h6329-rm@sofitel.com should you wish to take advantage of it. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
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Steven P wrote a review Jul 2020
Shanghai, China79 contributions24 helpful votes
This is a strange place to review as there are some highs and some lows. I think if the room rate wasn't on the high side and if the hotel wasn't billed as a 5-star hotel, it would have got an average rating. First the good. Check-in was smooth and the reception team very helpful. The room was well appointed (if a little dated) and comfortable. The swimming pool was nice, as was the sandy area around it. My little boy loved it. There was a fountain area though that was still accessible to guests but which looked derelict. The breakfast buffet had enough choice for a good breakfast. Pizzas were pretty good which is a good job as there isn't much else. OK, now not so good. The F&B offer of this hotel is a disaster. On the first night, we went to the all-day restaurant and were told that most of the menu was not available. This included fried rice and noodles in a Chinese hotel in Shanghai. Also told french fries not available. When challenged the staff member told us it was because this was a very busy time for the restaurant. It was less than a 3rd full at 5.30pm on a Saturday evening. The food that was available was poor and overpriced. For the rest of our stay, we either ate at a nearby mall or ordered in from Ele.me. We found that lots of people were having takeaway delivered to the hotel. In itself this isn't a bad thing but not at a '5-star' resort. The Japanese restaurant was closed for the entire time of our stay. There is no tea and coffee making facility in the room and the hotel charged almost 60RMB for a small cup of black coffee in the lobby. If you want to use the kids' soft play area there is an additional charge of almost 200RMB for 2 hours. Most of the TV channels in the room didn't work. Smoking. Despite being on a supposedly 'no smoking' floor, there were several rooms close to ours that had their door wide open and people smoking in the room. Twice at breakfast, there was a table of guys staying at the hotel for a conference who were smoking away (sat under a no smoking sign!) at their table. Not one member of staff approached them about this. Again, this happens when you travel around China but is not expected at a '5-star' resort hotel in Shanghai. Overall we left disappointed. Had a great time playing in the pool and in the sand with my son but sad about the lack of dining experience and some of the details you expect a hotel at this level to get right.
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Date of stay: June 2020
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded Jul 31, 2020
Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
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SofieF69 wrote a review Jul 2020
Shanghai, China24 contributions15 helpful votes
The hotel exceeded my expectations from the facilities to how friendly the staff were. This hotel is one of the best family hotels I have been to. The beach and pool area are perfect for little ones to have fun. The staff could not have done enough to make it a pleasant stay for our family. The breakfast was high quality and the evening buffet reasonable priced. I will definitely be booking another stay at the Sofitel!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded Jul 31, 2020
Dear guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comments, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Elain Wu Guest Experience Manager
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summercool1982 wrote a review Jun 2020
Rovaniemi, Finland45 contributions10 helpful votes
Every year, with family to the holiday hotel, resort hotel in Shanghai a few plus the Sofitel brand, overall hotel level is ok. But this year's Dragon Boat Festival holiday with my family for holiday, only to find the hotel service level dropped significantly, management is chaos. Due to the outbreak, the hotel staff loss serious, plus a large passenger flow dragon-boat festival holiday, the hotel some understaffed. House keeping phone went unanswered for a long time, executive lounge closed, breakfast also in buffet restaurant, but in the face of large passenger flow is not like other hotels in the cafeteria to draw an administrative dedicated area for guest use, the breakfast buffet at the door for a long time to wait in line. Part of the communication between also insufficient, the front desk told all restaurant open, normal dinner preparation time restaurant, as a result, food and beverage told Japanese restaurant closed... Hope that the hotel service quality problem is only a temporary, hope to be able to return to the level before the outbreak
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Date of stay: June 2020
Rooms
Cleanliness
Service
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Response from Wu Elain, 客户服务/前台 at Sofitel Shanghai Sheshan Oriental
Responded Jul 31, 2020
Dear guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Elain Wu Guest Experience Manager
Read more
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PRICE RANGE
$99 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海佘山索菲特酒店, 佘山索菲特大酒店, 上海佘山索菲特, 佘山索菲特酒店, sofitel shanghai sheshan oriental hotel shanghai
LOCATION
ChinaShanghai RegionShanghaiSheshan / Songjiang
NUMBER OF ROOMS
368
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Frequently Asked Questions about Sofitel Shanghai Sheshan Oriental
Which popular attractions are close to Sofitel Shanghai Sheshan Oriental?
Nearby attractions include Happy Valley of Shanghai (1.3 miles), Shanghai Chenshan Botanical Gardens (3.9 miles), and Sheshan Forest Park (2.2 miles).
What are some of the property amenities at Sofitel Shanghai Sheshan Oriental?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Sofitel Shanghai Sheshan Oriental?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Shanghai Sheshan Oriental?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Sofitel Shanghai Sheshan Oriental?
Yes, free parking is available to guests.
What are some restaurants close to Sofitel Shanghai Sheshan Oriental?
Conveniently located restaurants include Al Borgo, The Terrace, and YueHu Xuan Restaurant.
Are there opportunities to exercise at Sofitel Shanghai Sheshan Oriental?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sofitel Shanghai Sheshan Oriental have an airport shuttle?
Yes, Sofitel Shanghai Sheshan Oriental offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Shanghai Sheshan Oriental?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Shanghai Sheshan Oriental offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Shanghai Sheshan Oriental?
Many travelers enjoy visiting Ma Xiangbo Former Residence (3.1 miles).