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Swissotel Grand Shanghai

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#34 of 4,457 Hotels in Shanghai
Certificate of Excellence
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1,012 Reviews from our TripAdvisor Community

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Showing 607: English reviews
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed for businesses for 3 nights and I enjoyed my stay greatly. The staff were helpful and attentive. The spa facilities really a good size and nice experience after my long flight from Amsterdam.

Helpful?
Thank veronica800
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear veronica800, Thank you for submitting such a good review. We are delighted that you enjoyed your stay here, in particular your compliments on our attentive service and spa facilities. We hope you will choose Swissôtel Grand Shanghai again and look forward to welcoming you back for your next visit. Best regards, Michelle Chong/Director of PR & Communications More 

Durban, South Africa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I knew I'd made the right choice when my taxi arrived at the grand entrance of Swissotel Grand Shanghai, it's centrally located in the Jing An district and very grand. A warm welcome by the bellboys and receptionist and I was whisked up to my Premier room on the Executive Club Floor, spacious and luxurious with awesome views of the... More 

Helpful?
Thank Lori B
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Lori, Please allow me to show our appreciation for your time to write such a detailed and glowing review. It’s our great pleasure to have guest like you.It’s good to know that you enjoy our location and breakfast experience. In particular, your nice compliments on front desk, executive club lounge and concierge services are highly appreciated. We have shared... More 

Leicester, United Kingdom
Level Contributor
154 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Swissotel for five nights as part of a city break. I took the Metro from Pu Dong Airport Line 2, which took about 80 minutes and only cost 90p. When you arrive at Jing' an Temple station, use exit 3 and turn right and the hoel is more or less immediately on your right. The hotel... More 

Helpful?
Thank andyh67186334
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear andyh67186334, We feel so honoured that you chose Swissôtel Grand Shanghai to stay for 5 nights. We are delightful to learn that your stay was truly enjoyable. Thank you for sharing with other travellers such a detailed information about our location and public tranporation to the Hotel. In addition, your compliments on our room facilities as well as service... More 

Melbourne, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's not cheap, it's not new, but it's still very good. Food was great, service was good, location is great, room was lovely, if not a little old. Was in a smoking room as there were no non-smoking rooms available, but i never would have guessed except for the lift lobby... or in the lift, i forget. But the room... More 

Helpful?
Thank BriMelb
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear BriMelb, It's our great pleasure to receive your review and thank you for taking your time to submit it. We are happy to know that you enjoyed our breakfast buffet, service, location and room ffacilities as well. We hope welcome you back in future. Best regards, Michelle Chong/Director of PR & Communications More 

Nantes, France
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had again the opportunity to feel like home at Swissotel Shanghai. I have to thank the whole team of the Executive Floor and specifically Crystal and Sherley. They are both role models for customer focus, paying attention to details that make the whole difference. If both of them are that engaged, i have the feeling their top management is... More 

Helpful?
Thank Gaetan1968
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Gaetan1968, Thank you so much for sharing your experience again from your busy schedule. We are thrilled to read your fantastic review and appreciate your recognition on our Exeuctive Club Lounge service, in particular highlighting Crystal and Sherley. It’s our mission and great honor to create a memorable stay for you in Shanghai. We are also glad to know... More 

Darwin, Australia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

stayed here every time we come to shanghai.. right next to the metro so with maglev and line 7 metro you can be there within 45 mins no matter what the traffic. great pool gym and spa, we never eat there because your surrounded with great food anyway, however the breakfast is comprehensive. the only negative is the beds are... More 

Helpful?
Thank Craig M
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Craig M, It's our great pleasure to have loyalty guests like you and thank you for always staying with us when you come to Shanghai. We do appreciate you submit a review every time and highlight our convenient location and surrounding, our fitness center facilites and breakfast buffet. We warmly welcome you back "home". Best regards, Michelle Chong/Director of... More 

Boston, Massachusetts
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Buffet is very expensive , food was not fresh, not tasty. there was almost nobody there and the staff was not friendly at all. it is very very expensive. Very few dim sum. to avoid . I went to different Swiss cafe in the world, usually I was amazed by the quality of the buffet. this one : I recommend... More 

Helpful?
Thank bruno m
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear bruno m First of all, thank you for taking your valuable time to submit a review and share with us your feedback. We are regret to know that your unpleasant buffet experience. Your comment is shared with our F&B team for their attention and follow-ups. We are looking forward to welcoming you back and providing you a better experience... More 

Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It located at centre of the Jing-an district with lots of shopping malls, restaurants and basically fulfills your needs no matter what kind of budget you have. I would like to give special appreciation to their reception team and reservation team as my flight was cancelled due to a typhoon and thus I arrived at the hotel 2 days later... More 

Helpful?
Thank Haelist
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Haelist Greetings from Swissôtel Grand Shanghai. We are thrilled to read such a detailed feedback. In particular, your compliments on our refundment assistance. We will share your compliments with our reception and reservation team members and encourage them to continuously provide excellent guest experience. Glad to know you recommend to other travellers, and we will be more than happy... More 

Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Been there for business and was impressed by the quite central location in Jing An, and the rooms were quite nice. Staff nice and helpful. Rooms were nice with plenty of little useful accessories. Nespresso machine in room was a nice touch. I put 4 stars only as the view is normal from the room, nothing particular, and the breakfast... More 

Helpful?
Thank Vince852
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Vince852 Greetings from Swissôtel Grand Shanghai. Thank you for taking your valuable time to submit a review. It's our great pleasure to know that you enjoyed your stay here, especially like our location, in-room nespresso machine and service. We hope you could choose us again when you visit to Shanghai in future. Best regards, Michelle Chong/Director of PR &... More 

Madrid, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My flight arrived early in the morning and the staff at the reception was very helpful and allowed me to check in my room at 9am with no additional charge. The location and atmosphere of the hotel is fine. However, the room was not as comfortable as I could expect. I had a courtyard room and was very noisy. In... More 

Helpful?
Thank TAFB5
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear TAFB5 First of all, thank you for taking your time to share with us your review, and we are delighted to know that you enjoy our location, design and atmosphere. However, it's a pity that the noise made your stay unpleasant. We'd much appreciate if you could send us your details, so we could remark in your profile for... More 

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $130 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#25 Spa Hotel in Shanghai
#27 Family Hotel in Shanghai
#34 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#108 Best Value Hotel in Shanghai
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