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Swissotel Grand Shanghai

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#33 of 4,324 Hotels in Shanghai
Certificate of Excellence
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990 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Hong Kong
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel was very nice and the staffs were helpful, and I am satisfied with my stay in general. However, the bathroom door, which is a sliding door could not close completely. I have asked for it to be repaired, but the door could only be closed a bit more but still now completely closed. I did not pursue further,... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank davidtam2016
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

When I reached the hotel, it was around 1130pm. Fewer staff in the lobby , well that is expected because it's late. Check in counter was barely visible, so I approached a small counter with the signage stated "cashier" and asked where I could checked in. That's when I realised this "cashier" was the check in counter. They could have... More 

Helpful?
Thank Francistyrone
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Francistyrone Thank you for taking your time to submit a detailed review. We are delighted that you enjoyed our breakfast buffet. Thank you for pointing out our service weakness, we have addressed concerned team members to improve service standard. We are looking forward to your next stay here at Swissôtel Grand Shanghai and we will take this opportunity to... More 

Mumbai
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It's one of the nice hotel in Shanghai and worthy of the price offerings. The staff was amazing and supportive all the time and they were very helpful. The rooms were clean was made up to the best everyday; their efforts of respecting the environment was superbly managed. The hotel has a nice although not a big spread during their... More 

Helpful?
Thank Travel_along_Vikram
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Travel_along_Vikram, We are delighted to receive your review. Thank you for taking your time to submit it. It's our great pleasure that you enjoyed your stay here and like our service, room, and in-door swimming pool. In particular, we do appreciate your compliment on our sustainable management and we will keep up. We look forward to welcoming you back... More 

Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hi, I am back from my recent stay in the Swissotel Grand Shanghai. The check in was smooth we were upgraded to Executive Floor. The next day we went to Executive Loungue where we had a funny experience, we ordered some coffe and the guy was like since we are upgraded to the Executive Floor but we had to pay... More 

Helpful?
Thank Ritesh B
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Ritesh B Thank you for staying with Swissôtel Grand Shanghai again. We are delighted that you enjoyed our location, air conditioning, and it's our honour to know your recommendation to other travelers and you will return. However, we are sorry about your unpleasant experience in Executive Club Lounge due to our team members mis-communications and explanation. Your comment is... More 

Hong Kong, China
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It has been a few years since I been to Shanghai again. This time around, my company helped me book Swissotel. I have also stayed at the Swissotel property in Singapore before as well. For this property, the room is much newer and modern when compared to the one in Singapore. The room itself is decent in size which is... More 

Helpful?
Thank Ray L
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Ray L, We are thrilled to read your glowing review. Thank you so much for sharing your valuable comments. It’s our honor to provide you a memorable and comfortable stay here in Shanghai. I am glad you enjoyed our buffet breakfast, room facilities, as well as our prime location during your stay. We are looking forward to welcoming you... More 

Sydney, Australia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 2 nights over the weekend. The hotel is very conveniently located near restaurants and cafes. The room is very well maintained, clean and spacious for a business traveller. It had a very nice view of shanghai skyline around Jingnan district. I found the bed is little hard for my liking. Didn't took breakfast option so can't comment. The... More 

Helpful?
Thank VerliS
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear VerliS, Thank you for taking you time to share with us your review. We are delighted to know that you enjoy your stay here and espcialy like our location and room. We look forward to warmly welcome you in the near future. Best regards, Michelle Chong/Director of PR & Communications More 

Singapore, Singapore
Level Contributor
20 reviews
11 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for a week and room is clean and comfy. Away from crowd but easily accessible to shopping landmarks and temple. A nice day bed to unwind after the day. Breakfast was good and attentive staff. Definitely for both leisure and businesses

Helpful?
Thank sololyn
North Sydney
1 review
4 of 5 stars Reviewed 3 weeks ago

good price. spa area are great,coffee in lobby was disappointing and expensive. good location. overall, a good hotel to go, will stay again. close to jin'an shopping centers everything is easy to reach and convenient.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank mengrany2016
London, United Kingdom
Level Contributor
80 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent five nights here on a business trip and thoroughly enjoyed it. Lovely rooms, great reception, friendly staff and nice food. Location is decent for shopping and you can get around easily, with the Jing'an Temple and metro station minutes away. I would return.

Helpful?
Thank sportingfruit
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear sportingfruit We are pleased to read your fabulous review. Thank you for sharing it with us and other fellow travellers. It's our honour to make your stay comfortable with memories by providing good service, lovely room facilities, nice food and convenient location. We are warmly welcome your back. Best regards, Michelle Chong/Director of PR & Communications More 

Wheeling
1 review
3 of 5 stars Reviewed 3 weeks ago

This is a decent hotel but I didn't think it was as nice and clean as the one in stayed in Singapore. I guess I had high expectations from there and the Shanghai location did not come close to my experience in Singapore. The room was clean and well-kept. The lobby bathrooms were impeccable. It was situated in a very... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank bettybinal
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear bettybinal We do appreciate you take your valuable time to submit such a detailed review. Thank you for highlighting our room, lobby bathrooms and location. However, we are sorry to know your uncomfortable experience of the disturbance by our team member. Your comment is shared with related managers for their attention and follow-up, and we will ensure our team... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Jing'an

Neighborhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an
Price Range: $127 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#27 Family Hotel in Shanghai
#33 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#101 Best Value Hotel in Shanghai
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