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Hampton Inn North Mobile / Saraland

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Hampton Inn North Mobile \/ Saraland
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn North Mobile / Saraland
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Showing 162: English reviews
Homer Glen, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 4, 2015

The room I stayed in was updated and the bed was comfortable. The staff was also friendly. However, the bathroom had red mold growing on the soap holder and shower head. Additionally, the lamp had a faulty, broken cord and wires that prevented the lamp from staying lit. I have a video of this but cannot upload to this review.... More 

Helpful?
1 Thank Christopher S
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the room and furnishing were not of the high standards we expect. We want our guests to have the best stay possible where everything is clean and in-place, of the highest quality, and in perfect working... More 

Stockbridge, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 25, 2015

This facility, even though the furnishings were new, is old. The elevator gets stuck on a routine basis as evidenced by all three shifts of personnel knowing how to temporarily fix it. Maids still came in even with the do not disturb sign on door.

Review collected in partnership with Hampton

Helpful?
1 Thank Thomas L
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your resent stay. I want to personally apologize that the furnishing were not of the of the high standards we expect. We want our guest to have the best say possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am... More 

Deerfield Beach, FL
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed October 16, 2015

I booked a 'non refundable' room. I called a week before the date and told the manager that I have 5 friends staying there with refundable rooms. Any one of them could cancel and take my room. She said NO, don't do that, she will take care of it. Multiple calls and she finally gets back to me on the... More 

Helpful?
Thank riprod
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I want to personally apologize for your disappointment with misunderstanding with the NON-Refundable booking with our hotel. I understand the frustration that you experienced on making changes to your plans. Again, thank you for making the effort to share your thoughts. I value you as a guest, and I do want you to know that your concerns... More 

Travelers are raving about these Saraland hotels

Tyler, United States
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 28, 2015

We selected this hotel first because it is in the Hilton family. Secondly it is very close to our son's college. The staff is so friendly. The hotel is very clean and breakfast is nice. We also enjoyed the complimentary Manager's cocktail hour that is offered on certain evenings.

Review collected in partnership with Hampton

Helpful?
Thank Judy W
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your thoughts during your recent stay. We are delighted that our staff exceeded your expectations. We hope you will share this information with your friends and family and visit us again soon. Again, thank you for staying with us and we look forward to your next visit. Thanks,... More 

Junction City, Kansas
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 17, 2015

My coworkers and I didn't get in town until nearly midnight. The staff were extremely welcoming and even gave us cold waters. They knew we would be leaving before they started serving breakfast and had breakfast sacks to go when we came down in the morning and more water. The room was just so so. Nothing special about it but... More 

Helpful?
Thank Stephanie B
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your thoughts from your recent stay with us. We are delighted that our Team Members exceeded your expectations. We will continue to work hard to make sure every guest is well taken care of. Again, thank you for staying with us and we look forward to your next... More 

Huntsville, Al
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 13, 2015

Excellent stay with great service, clean rooms, exactly what we needed. Unfortunately there seemed to be an issue with the particular breakfast server on duty on Saturday morning. She first told me she was completely out of regular coffee (surely someone could go get some), then when a large crowd had come through she and the trash was full, she... More 

Helpful?
Thank mom2four1966
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your recent stay with us and I am happy to know that our Front Desk Team Member made up for the unpleasant experience with the Breakfast Team Member. I want to personally apologize for the frustration you experience when the actions of the staff did not meet our... More 

Alexandria, United States
1 review
2 of 5 stars Reviewed August 30, 2015

Room was wonderful, but no newspapers as promised, higher rates due to Donald Trump being in the area, even though the motel was far less than filled. Locked out of room 3 times due to faulty system. Did fix malfunctioning toilet in rapid time.

Review collected in partnership with Hampton

Helpful?
Thank William T
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your recent trip stay. I want to apologize that you did not receive the room rate that you had seen on line. A good stay begins with an efficient reservation procedure providing accommodations you expect. I am sorry if that was not you experience. You can be confident... More 

Mount Dora, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 23, 2015

This is a nice hotel in a convenient area. The staff is nice, but the facility is aging. The breakfast is the only minus and could stand considerable improvement. Meets our needs, but could improve. I would rate it below average for Hampton Inns in which we have stayed.

Review collected in partnership with Hampton

Helpful?
Thank Harriet L
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the complimentary breakfast did not meet your expectations. A good breakfast in pleasant surroundings is part of our promise to you. I apologize that tis was not your experience. You can be confident that we will... More 

Lexington, South Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 12, 2015

Downside started with having to change rooms when the desk clerk could not get the TV remote working after an hour of trying. New room had a noisy AC and fridge. Water pressure in the shower was just barely. Had to hold the toilet lever down for an extended period to get it to fulsh fully. Breakfast set up lacked... More 

Review collected in partnership with Hampton

Helpful?
Thank gil s
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share our recent experience. I want to personally apologize for your disappointment with our television service and that the breakfast was not up to our standards. We want our guests to have the best stay possible where everything is in perfect working order and meets their expectations. I am... More 

Saltillo, United States
2 reviews
5 of 5 stars Reviewed August 6, 2015

This hotel is excellent in all areas. I would definitely stay here again. Friendly, helpful staff. Delicious breakfast. Beautiful hotel. Easy to access from the interstate. Convenient to Mobile. We came for a family event, to celebrate our relatives' 50th wedding anniversary. We enjoyed our stay.

Review collected in partnership with Hampton

Helpful?
Thank Carolyn K
Sherri J, General Manager at Hampton Inn North Mobile / Saraland, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your recent experience. We are very happy that we met your expectations. I will share your review with our team members. We look forward to your next visit with us. Again, we really appreciate the business. Safe travels, Sherri More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Hampton Inn North Mobile / Saraland

Address: 1320 Industrial Pkwy, Saraland, AL 36571-3900
Location: United States > Alabama > Saraland
Price Range: $89 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn North Mobile / Saraland 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Hampton Inn Saraland
Saraland Hampton Inn
Hotel Style:
#5 Business Hotel in Saraland
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