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Comfort Suites

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94 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

They have a friendly staff. Breakfast starts at 6:30 so if your needing to leave out early, let them know. Easy access to interstate, walmart. and restaurants. We were there for Hockey and it is close to the ice rink.

Helpful?
Thank Clint W
Pesotum, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

On the positive side, the staff was courteous Property is within walking distance to the Oak Park Ampitheatre (other hotels closer). Breakfast was edible,but sparse. 1. Directed to room an hour after check in time, beds stripped/linens on floor 2. Room smelled "musty" 3 TV did not work, maintenance gone for day 4. Towels all damp 5. Stains on comforter,... More 

Helpful?
Thank Karen M

Travelers are raving about these Pelham hotels

Tallahassee, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

Our room had bedside tables covered in dust, a dirty-looking couch with multiple stains, a bathroom door that wouldn’t close, and a phone that didn’t work. We asked for another room and were told there weren’t any other rooms available. Bed sunk to the point sheets popped off the corners. Sheets, towels, and bathroom were clean.

Helpful?
Thank dkwalker3309
Levittown
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 25, 2016

This was your typical Comfort Suites. However, I found it to be very dirty. You could tell the pool area hadn't been cleaned for days. My kids actually found a small lizard the first day we were there and it was still by the pool three days later!!! The gym was a joke. The room wasn't bad but I did... More 

Helpful?
1 Thank williamamyo
Grapevine,
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 24, 2016 via mobile

Front desk clerk was great but hotel clearly not managed well. We checked in went to our room and housecleaning had not cleaned the room. I went down to front desk clerk who promptly got me the only other room in the hotel that wasn't booked. I opened the door and the room had been used for storage so no... More 

Helpful?
3 Thank Charles B
Minneapolis, Minnesota
2 reviews
1 of 5 stars Reviewed July 19, 2016

Worst hotel EVER, Management is horrible. Manager has her young daughter working the desk who is very rude to guest, when I approached the manager she of course stands up for the daughter, when you ask who the owner is she claims she is, which is not the case, even local businesses said she's not the owner and let me... More 

Helpful?
Thank zukoboy1967
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 2, 2016 via mobile

The manager and desk staff were rude. The room were not clean, had bugs and in need of decor repairs (ripped wallpaper, missing base boards). There was a major incident there involving the police that was unsettling to our team and the staff was unwilling to accommodate a simple request from our coach to help the team deal with it.

Helpful?
1 Thank Colene N
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

The Incident was due to your coach harassing my staff and demanding answers to a incident that was none of his concern. I gave him many of warnings to leave my staff alone. The couch was rude and very disrespectful. We tolerate a lot in customer service but what he did was beyond anything we have ever seen. I called... More 

Indianapolis, Indiana
Level Contributor
203 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed June 26, 2016

Other than the check in person being not overly friendly (no smile, no welcome greeting. Were on our way to Gulf Shores, and did not want to drive any further that night. Room was typical Comfort, very comfortable. Shower was good. Breakfast was average the next morning. Price was good for the area. Would definitely stay again if in the... More 

Helpful?
Thank JohnandJana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 25, 2016

We were in town for a softball tournament, so to be fair the hotel was absolutely packed when we were visiting. However, this hotel was riddled with many issues. We checked in at approximately 3:45 and check in was 3. Our room, along with several others were not cleaned. We were allowed to drop our belongings in our room, but... More 

Helpful?
2 Thank arobertson7772
Honaker, United States
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 24, 2016

I stayed here for three weeks on a business trip. The rooms were very comfortable, clean and well maintained. They do have an indoor pool and fitness room, they do not have a very large parking lot. They do not have a lot of rooms on the first floor but they do have an elevator. Overall a good place to... More 

Helpful?
Thank Charles F
Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Management photos: Courtesy of the property manager

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Business Center/Function Rooms (1)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 2235 Pelham Pkwy, Pelham, AL 35124-1313
Location: United States > Alabama > Pelham
Price Range: $78 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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