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Budgetel Inn & Suites Birmingham Hoover

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  • Excellent0%
  • Very good37%
  • Average0%
  • Poor18%
  • Terrible45%
1 week ago
“Horrible ”
Jan 17, 2017
“Friendly staff”
Air Conditioning
Wheelchair access
2 Star Hotel
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Reviews (16)
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1 - 5 of 16 reviews
Reviewed 1 week ago via mobile

Could not check in ! there was literally nobody there on duty could not even call because the phone number listed is a non-working number . I had to drive for 45 minutes to find another hotel and then I had to dispute it with...More

Thank Tracey S
Response from Mary S, Guest Relations Manager at Budgetel Inn & Suites Birmingham HooverResponded 1 week ago

Tracey, We sincerely apologize for the issues you came across. Please know that management had been notified and corrective measures are in place. Thank you for letting us know how we can improve and we hope to see you next time.

Reviewed January 17, 2017

Everyone at the desk was very polite and even the housekeeping staff was very helpful in making sure I had everything I needed to make me and my family comfortable for our short stay there. It was very convenient to have a stove in the...More

Thank msgreen79
Response from Mary S, Guest Relations Manager at Budgetel Inn & Suites Birmingham HooverResponded January 19, 2017

Ms. Green, Thank you for taking the time to leave feedback about your recent stay. We are so happy to hear that you and your family had a comfortable visit, and we look forward to welcoming you again next time.

Reviewed December 30, 2016

I would have rather stayed in a storage facility across the parking lot. Gross carpet, we stuck to it, smelled like a cigarette factory , had no pillow, and no comforter on the beds, just two flat sheets. would not ever recommend this to any...More

1  Thank Tammy B
Response from Mary S, Public Relations Manager at Budgetel Inn & Suites Birmingham HooverResponded January 3, 2017

Tammy, We appreciate you taking the time to share your experience with others and are grateful that you chose to stay with us. We apologize for not exceeding your expectations. We will continue to work hard to offer the best experience possible at a fair...More

Reviewed June 10, 2016

Stayed here in June 2016. Management is non existent. Filthiest room I have ever seen. A man named Clay manages this place and he knows how filthy it is and could care less. He does not give refunds but I called the health department and...More

Thank Nancy123814
Response from Mary S, Public Relations Manager at Budgetel Inn & Suites Birmingham HooverResponded June 13, 2016

Nancy, I sincerely apologize for your experience. The appropriate management team has been notified, and corrective measures are in place. Thank you for your feedback, and we hope to have the chance to better your experience next time your travels bring you through Birmingham.

Reviewed November 14, 2015

I booked this place by the web site, drove from Houston to B'ham to first be charged $10 extra for late check in, it was 4:15 pm, the room I was given was terrible, smelled of smoke, even though I said no smoking. Had to...More

1  Thank hurstdj
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Room amenities
Air Conditioning
Price range
$46 - $62 (Based on Average Rates for a Standard Room)
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United States > Alabama > Pelham
Also Known As
Oak Mountain Hotel Pelham
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Room Tips
"Spend a little more and get a better place to stay!!!"
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"Ask to see your room"
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"Pay extra for a better place than this"
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"Rooms in the first building are more convenient to the laundry and office."
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