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Phoenix on the Bay

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220 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Baton Rouge, Louisiana
Reviewed December 3, 2016

Coffee maker was broken with no offer to have it replaced or fixed. There was a piece missing or loose in closet of light of master bedroom. Crack in drawer of refrigerator. Otherwise, a great place to stay.

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Thank orangeb220
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to write a review. We will pass along your comments to our management team. -Brett/Robinson Social Team

Monroeville, Alabama, United States
Reviewed November 30, 2016

The unit we rented was a 3 bedroom 3 bath unit. It was extremely nice and neat. It had not been cleaned properly in the master bathroom, but other than that was great. The only thing keeping it out of 5 stars is all the extra "fees" charged. We called and rented the same day. They charged a reservation fee,...

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Thank Donnie R
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to write a review. We are pleased to hear you enjoyed your stay. We hope to see you again. -Brett/Robinson Social Team

Robertsdale, Alabama
Reviewed November 9, 2016

My family/friends really really enjoyed ourselves. I would recommend this place to anyone, even though it wasn't near the beach; you have everything you need there. Lazy River, Pool, etc. Staff and all were outstanding, thanks again Phoenix on the Bay!!

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Thank My Info J
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thanks for the recommendation! We are so glad you all enjoyed your stay and enjoyed Phoenix on the Bay! We hope to welcome you all again soon! - Brett/Robinson Social Team

Reviewed November 8, 2016

We loved this place. Condo was beautiful...view was perfect and the weather was too. We stayed in 1508 and it would be perfect for family....friends get together. I'd recommend this place hands down to anyone.

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Thank Julie S
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are happy to hear that the weather, view and condo were beautiful during your stay! Thank you so much for the five star review and the great recommendation. We look forward to welcoming you all back again soon! - Brett/Robinson Social Team

Biloxi
Reviewed November 1, 2016

Overall condo was beautiful but living room furniture was really old and uncomfortable so was dining room table. Also the mattress in the master bedroom Had a huge dip in it on the bathroom side of the bed. TV's could use updating as well.

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Thank A7325BCsharonc
JanetBrettRobinson, Guest Relations Manager at Phoenix on the Bay, responded to this review

A7325BCsharonc: It is disappointing to read your review of this condo. I have asked the Property Manager to re-evaluate this unit to make sure that it is comfortable and attractive for guests. Thank you for taking the time to comment on your stay. Despite this, we hope you enjoyed our area and you took home family memories that you will...

Mississippi
Reviewed October 30, 2016 via mobile

We stayed here the entire month of October. The condos are nice and spacious and located on Canal Road near the Recreation Center, Sam's, Shipp's Harbor, Anchors, Master Joe's and Cayman Grill and more. Tiki Hut too. The lazy river is very nice for kids as well as adults. The marina is as nice as it gets. Great views from...

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brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the five star review! We are so happy to hear that you all enjoyed your month long stay with us. We can't wait to welcome you all back again soon! - Brett/Robinson Social Team

Pascagoula, Mississippi
Reviewed October 28, 2016

We had the most wonderful time. This was our 6th time to stay at Phoenix on the Bay and our longest stay. (one month) We love it in Orange Beach, there's so many things to do in the area, shopping, dining, the beach, but The Lazy River at the condo is the best. The rooms have everything you could need....

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Thank rodm342
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Oh, wow! Thank you so much for the fantastic review. We are so thankful for your returned visits. We can't wait to welcome you back again for your next two visits! -Brett/Robinson Social Team

Pelham, Alabama
Reviewed October 26, 2016

This condo was beautifully decorated; furniture in living room and beds very comfortable. Nice large balcony with teak furniture and plenty of seating. We enjoyed staying here very much and will definitely be back.

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Thank sheryls48
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We can't wait to welcome you back! Thank you for the great review. We are so happy that you all enjoyed your stay with us. Brett/Robinson Social Team

Blairsville
Reviewed October 26, 2016

My family and I had a wonderful experience staying here. The amenities are great. The lazy river was very nice and the slide was fun. The condo was very spacious with 2 king size beds. The view on the balcony was very nice looking into the bay.

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Thank reneaumike49
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are so happy to hear that you and your family enjoyed your stay. Thank you for the five star review! We hope to welcome you back again soon! - Brett/Robinson Social

Mandeville, Louisiana
Reviewed October 20, 2016

We always enjoy POB, and love visiting in the fall. With lots of students on fall break, it was a little bit more crowded than usual this time of year but, nonetheless, it was totally enjoyable and relaxing. With the large number of people, I did feel they needed more pool chairs AND definitely more floats for the lazy river....

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Thank kphiggins
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to write a review and four the great rating!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Phoenix on the Bay is a hidden gem in the beautiful back-bay playground of Orange Beach. Many who book here come back year after year to enjoy the long, winding lazy river that takes nearly 6 minutes to float around. Spacious 1-, 2- and 3-bedroom units sleep 4, 6 and 8 people, respectfully, and up to 10 or 12 in some units. Each unit has floor-to-ceiling windows and a private balcony with bay views. A full-time, on-site staff is ready to assist Brett/Robinson renters. Other amenities include an indoor pool, an outdoor pool, a kiddie pool with slide, lighted tennis courts, hot tubs and a sauna, a fitness room, barbecue grills at the bay's edge, boat slips, a putting green, and on-site security. Alabama's sugar-white beaches and shopping destinations are easily within a 10-minute drive. Great restaurants are within biking distance. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix on the Bay

Address: 27580 Canal Rd, Orange Beach, AL 36561
Location: United States > Alabama > Orange Beach
Number of rooms: 162
Also Known As:
Phoenix On The Bay Hotel Orange Beach
Phoenix Bay
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Questions & Answers

Here's what travelers have asked, with answers from Phoenix on the Bay staff and other travelers.
4 questions
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Questions? Get answers from Phoenix on the Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The unit we had was very good. It did have lounge chairs for the balcony but could use an outdoor table and chairs - and - a stand up/movable reading lamp in the living room. Views of the water/bay were quite pleasant, the condo comfortable and quiet, felt secure in and around the property, staff friendly...Will come back again.”
 of 5 bubbles togdahl, 2 weeks ago | Read review
“Unit 1415 was very clean, furnished well, comfortable furniture and had a great view of the bay.”
 of 5 bubbles KarenB434, Dec 27, 2016 | Read review
“2 king beds”
 of 5 bubbles I7783SDjulies, Nov 8, 2016 | Read review
“Unit 1205, large 3 bedroom, 3 bath condo”
 of 5 bubbles sheryls48, Oct 26, 2016 | Read review
“The only suggestion for this unit would be MORE kitchen towels! We had ONE!!!! ”
 of 5 bubbles kphiggins, Oct 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question