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Phoenix East

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Traveler (43)
Room & Suite (30)
Pool & Beach (17)
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Overview
  • Excellent61%
  • Very good23%
  • Average11%
  • Poor4%
  • Terrible1%
Travelers talk about
“perdido pass”(12 reviews)
“brett robinson”(26 reviews)
“watch the boats”(6 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness center
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Additional information
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Reviews (426)
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8
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LanguageEnglish
245
101
51
21
8
Show reviews that mention
All reviewsperdido passbrett robinsonwatch the boatsa wonderful place to staynice condothe kitchenan awesome viewlabor dayenjoyed our staygreat vacationhome away from homespring breakthe past yearsfamily vacationliving areamaster bedroomgulf shores
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1 - 5 of 426 reviews
Reviewed 1 week ago

Our stay at the Phoenix East in Orange Beach was Wonderful! Everyone was very gracious, friendly and helpful. Check-in and out was exceptionally easy. Our condo was clean and very comfortable. We had a fabulous view of the Beach!

Review collected in partnership with this hotel
Thank seymerm
Response from brett_robinson_al, Manager at Phoenix EastResponded 1 week ago

Thank you for the 5 star review!! We are thrilled to hear that you enjoyed the hospitality of our staff as well as the comfort and cleanliness of your condo!!! Thanks again for being our guests!! We hope to see you again soon!!!

Reviewed 1 week ago

Unit was not as clean as prior visits. Bottom of socks turned black and we used a wet cloth to wipe up bedroom and it was black. Not much kitchen equipment. Two dinner forks and several smaller forks, limited cooking tools. Cable TV in second...More

Review collected in partnership with this hotel
Thank trs0006
Response from Vicki C, Guest Relations Manager at Phoenix EastResponded 1 week ago

Thank you for taking the time to review your stay. I will forward your review to our property manager as well as the director of housekeeping so that they may address your concerns with their staff. We hope you will come back to stay with...More

Reviewed 1 week ago

for the past 15 yrs we have stayed at Phoenix East-the past yr or so have experienced some disruption & disappointments with our stays-A+++Beach is always beautiful! C-- Phoenix East Front Desk Staff needs to be attentive to vacationers & at the least smile &...More

Review collected in partnership with this hotel
Thank Ralph C
Response from Vicki C, Guest Relations Manager at Phoenix EastResponded 1 week ago

Thank you for taking the time to review your stay on TripAdvisor. I will be forwarding your review to our front desk director so that she may address your comments with her staff. For your privacy could you please send your reservation information to info@brett-robinson.com?...More

Reviewed 3 weeks ago

Our stay here was over & above what we expected. The room was fantastic. Super clean & kitchen had everything you could want. The view was amazing. Staff was friendly & helpful. We can't wait to return.

Review collected in partnership with this hotel
Thank tnlespey
Response from brett_robinson_al, Manager at Phoenix EastResponded 3 weeks ago

Thank you for the 5 star review!!! We are thrilled to hear that you enjoyed your condo as well as the hospitality of our staff!!! Thank you again for being our guests!! We look forward to welcoming you back again soon!!!

Reviewed 3 weeks ago

We have been coming to Gulf Shores for years and have stayed at several Phoenix Condoos. This is the first time at Phoenix East and it was wonderful. We always will pick a Phoenix property when we come and stay!

Review collected in partnership with this hotel
Thank gmf89
Response from brett_robinson_al, Manager at Phoenix EastResponded 3 weeks ago

Thank you for the 5 star review!! We are thrilled to hear that we are your home away from home at the beach!! Thank you again for being our guests!!! We hope to see you again soon!!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Hot Tub
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Tennis Court
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (43)
Room & Suite (30)
Pool & Beach (17)
Family and Play Areas (4)
Questions & Answers
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Room Tips
"front desk staff needs to be more attentive. maintenance staff needs to improved. unit updates need to be..."
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"do not choose 1203"
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"The room was fantastic. The condo owner had previously updated the unit. When we researched on line with the..."
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"Room was clean and well organized. A little dated but very nice. Very accommodating."
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