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Phoenix V

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492 Reviews from our TripAdvisor Community

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Showing 492: English reviews
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Knox, Indiana
Reviewed 4 days ago NEW

This was our first trip back to the Florida panhandle/Orange Beach area in 48 years. Previously we honeymooned (camped along the shore) on Santa Rosa Island. This experience with Brett Robinson was most satisfying. We are planning for our next trip in Feb '18, we can hardly wait.

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Helpful?
Thank Ed M
brett_robinson_al, Manager at Phoenix V, responded to this review

Thank you so much for the five stars! We can't wait to see you again next year.

West Bloomfield, Michigan
Reviewed 1 week ago

We have been coming to Phoenix V for about 6 years. We return principally for 2 reasons: 1. Value of the rental and location on the beach 2. Return to enjoy the company of the many friends we have made that also return each winter. The last 2 years have seen a lot of maintenance work going on, but we...

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Helpful?
Thank Pydyn
brett_robinson_al, Manager at Phoenix V, responded to this review

Thank you for understanding the work that was being performed and we appreciate the 5 star rating! We look forward to seeing you next January!

Cullman, Alabama
Reviewed 4 weeks ago

Very good location on the beach. Orange Beach is close to many good restaurants. Also, close to nice super markets and drug stores. We usually go to the area after Christmas. Phoenix V has a check in and check out on site.

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Helpful?
Thank donnamemaw
brett_robinson_al, Manager at Phoenix V, responded to this review

Thank you for taking the time to leave us a review. We are glad to hear the location was pleasing to you while you visited with us. We would love to welcome you back again very soon! - Brett/Robinson Social Team

Erath, Louisiana
Reviewed 5 weeks ago

Everything was perfect.. Staff most excellent service. Condo was premium status. Was so so clean. Décor was updated. We go often to Orange Beach--Phoenix V was the best condo we stayed at by far. Pool are was clean. Lobby was spotless. The location was great! Will be great for bringing young children to beach. It has a splash playground.

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Helpful?
Thank rvincent80
brett_robinson_al, Manager at Phoenix V, responded to this review

Thank you so much for your 5 star review! We are so pleased to know you enjoyed ringing in the New Year with us! We look forward to welcoming you and your family again soon! -Brett/Robinson Social Team

Orange Beach, Alabama
Reviewed January 9, 2017

I had a birthday party for my daughter at the splash pad. It was awesome! the kids loved it and it was a safe way to have a water party with 4-6 year olds. The condo we stayed in was up to date and very nice. I enjoyed it and will go back!

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Helpful?
Thank beautyofmydreams
brett_robinson_al, Manager at Phoenix V, responded to this review

We are happy to hear that you enjoyed your stay with us and that the splash pad created the perfect party setting for your daughter. Thank you for the great 5 star review! We hope to welcome you and your little one back soon! - Brett/Robinson Social Team

Madison
Reviewed January 8, 2017

This was our first time staying on the property and it was pretty good. The master bedroom matress needs to be charged. There was a dent on each side of the bed and it caused by back to hurt. My daughter had sand in her bed and it was skyway made up. The remote is bet hard to figure out....

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Helpful?
Thank kinloc
JanetBrettRobinson, Guest Relations Manager at Phoenix V, responded to this review

kinloc: Thank you for taking the time to review your stay and welcome to Phoenix III. It is disappointing to read that the master bedroom mattress was not to your liking. I have forwarded this review to the Property Manager so she can re-evaluate it and, if necessary, speak to the owner. We certainly understand that a comfortable mattress makes...

Houston, Texas
Reviewed January 6, 2017

We made our Christmas reservations very late in the process, both the representatives on the phone & on-site were all very helpful, friendly and professional. Even though they were working hard on Christmas Day, they were delightful. We really appreciated their kindness.

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Helpful?
Thank Pamela R
brett_robinson_al, Manager at Phoenix V, responded to this review

We are happy to hear our staff was able to help you. We hope you had a wonderful holiday and we look forward to seeing you again soon! - Brett/Robinson Social Team

Muscle Shoals
Reviewed January 6, 2017

Needs work...during our stay we ran out of hot water 2different times, our tv in the bedroom shorted out during the night waking us up to sparks flying everywhere and the door fell off the closet after we just arrived and putting away our things. I was disappointed to say the least.

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Helpful?
Thank Babbs06
JanetBrettRobinson, Guest Relations Manager at Phoenix V, responded to this review

Babbs06: I am sorry that your stay here was not as you expected. Based upon the number of baths/showers taken within a short time, (the group comes up for the beach and pool and all get ready for dinner), the water heater may not be able to produce hot water for the last users. Unfortunately we did not have a...

VICKSBURG
Reviewed December 28, 2016

The condo is very nice for a family retreat. The weather was cold for the first few days but warmed up before we left. The balcony is huge! Great for a family. We slept 10 comfortably. Will return again!

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Helpful?
Thank PAUL B
brett_robinson_al, Manager at Phoenix V, responded to this review

Thank you for the 5 stars! We appreciate you staying with us and we look forward to seeing you again in the future! - Brett/Robinson Social Team

Illinois
Reviewed December 21, 2016

Room was not completely clean when we arrived. Carpet and tile were not clean. Ceiling fan lights did not work in bedrooms, and after reported were never fixed. Overall the staff was helpful and the condo was very nice and the view excellent. Would rent again

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Helpful?
Thank StephenF303
brett_robinson_al, Manager at Phoenix V, responded to this review

We appreciate the review. We are disappointed to hear that your room was not properly cleaned and we apologize for the inconvenience. We are happy to hear that our staff was helpful and that you will return again. We look forward to welcoming you back! - Brett/Robinson Social Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Phoenix V is a Gulf-front condominium on the sugar-white sands of Orange Beach. The property features 1-, 2- and 3-bedroom, fully furnished units that can sleep anywhere from 4 to 10 people, depending on the unit. A full-time, on-site staff is ready to assist Brett/Robinson renters. Amenities include an indoor pool, an outdoor pool, racquetball courts, a half-court basketball court, lighted tennis court, hot tubs and saunas, a children's splash pad/water park, a fitness room, gazebos, and barbecue grills in addition to free Wi-Fi and on-site security. The building is located 5 miles east of Hwy. 59 and is centrally located around many restaurants, shops and local attractions in Orange Beach and neighboring Gulf Shores. (Courtesy note: Parking is limited. A one bedroom condo will be issued one car pass. A two or three bedroom will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix V

Address: 24400 Perdido Beach Blvd., Orange Beach, AL 36561
Location: United States > Alabama > Orange Beach
Price Range: $238 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phoenix V 3.5*
Number of rooms: 227
Reservation Options:
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Also Known As:
Phoenix v Hotel Orange Beach
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Questions & Answers

Here's what travelers have asked, with answers from Phoenix V staff and other travelers.
9 questions
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Questions? Get answers from Phoenix V staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Have stayed on the 15th floor. Stayed on 10th floor this time. Either floor is okay.”
 of 5 bubbles donnamemaw, 4 weeks ago | Read review
“go online and choose your room because they are all decorated differently!”
 of 5 bubbles beautyofmydreams, Jan 9, 2017 | Read review
“Mahe sure you leave someone in the room on your last day of checkout because your pin will be cut off. ”
 of 5 bubbles kinloc, Jan 8, 2017 | Read review
“Room we stayed in was great, lots of room, very clean.”
 of 5 bubbles pamelar518, Jan 6, 2017 | Read review
“Unit 402 is a great choice for a 1 bedroom, very comfortable and beautiful!”
 of 5 bubbles happysunshine2016, Nov 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question