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Home Towne Suites - Montgomery

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Home Towne Suites - Montgomery
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84 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Moore
2 reviews
1 of 5 stars Reviewed 1 week ago

This hotel should not be taking in guest until they work on several issues they have. Upon arrival to our room, one bed had no linen on it, no towels in our room and no toilet paper. When we requested toilet paper at the desk we were told someone had to run buy some and it was still a few... More 

Helpful?
Thank Beverly J
1 review
1 of 5 stars Reviewed August 19, 2016 via mobile

I have never in my life been around such rude,racsist,and lazy worked in my life.We stayed there 12 days and not one time did a housekeeping visit our room.It was so roach infested and disgusted.NEVER STAY HERE.....YOU HAVE BEEN WARNED...

Helpful?
Thank Paula W
HTS-Montgomery-GM, General Manager at Home Towne Suites - Montgomery, responded to this review

Hi Paula, thank you for your review about your stay. I have addressed your concerns with the staff. Within the upcoming months we will be completely renovating our property and some of the upgrades will include new lighting, kitchen appliances, towels, furniture, and much more. We hope to see you again when our property is updated. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 12, 2016

This place is well located and affordable. In theory, it is well setup and a great deal for anyone with a relatively long stay and car. The setup is studio style with a bathroom, kitchenette, and living/sleeping space. It should have been cool. At first glance it was decent but that devolved to shabby and then just plain dirty. The... More 

Helpful?
Thank Tiffany C
Alyssa B, Public Relations Manager at Home Towne Suites - Montgomery, responded to this review

Hi Tiffany, thank you for your notes about your stay. I greatly appreciate your comments about the room needing updating. Within the upcoming months we will be completely renovating our property and some of the upgrades will include new lighting, kitchen appliances, towels, furniture, and much more. We hope to see you again when our property is updated. More 

Chicago, Illinois
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 7, 2016

My father walked into his room after checking in and there were roaches scattering all over the room. He immediately informed the front desk that he would not be staying there. I do not recommend this hotel at all out of fear of having roaches crawling all over you. Find a different hotel.

Helpful?
Thank Monique201401
Alyssa B, Public Relations Manager at Home Towne Suites - Montgomery, responded to this review

Hi Monique, thank you for your comments about your father's stay. We apologize of the condition of his room upon arriving and have addressed those issues with the hotel management team. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2016

Coming from a person that travels on a regular basis, Hometown Suites in Montgomery, AL was pretty descent. I am not going to say excellent, but I will say that I have stayed in much worse places. The positives of this place is that you get a kitchenette. I like knowing I can cook my own meal if need be.... More 

Helpful?
Thank John G
Alyssa B, Public Relations Manager at Home Towne Suites - Montgomery, responded to this review

Hi John, thanks for your review. We're glad you had a comfortable stay with us and look forward to serving you in the future! More 

Level Contributor
3 reviews
1 of 5 stars Reviewed July 9, 2016

I've stayed in this Home-Towne Suites (HTS) a number of times as a business traveler (pressure to keep my expenses as low as possible.) The facility had become so bad that I abandoned it for at least the last 6-8 months. I recently had last minute travel, and found my new "regular" hotel sold out; so I gave this HTS... More 

Helpful?
Thank Joseph D
Alyssa B, Public Relations Manager at Home Towne Suites - Montgomery, responded to this review

Dear Joseph, thank you for your candid review about your stay. We value your feedback and use it to improve upon our guests experience. I appreciate your comments about the atmosphere of the property. I'm pleased to let you know that within the next few months, our property will be receiving many upgrades, including new mattresses, appliances, carpet, and much... More 

Madisonville, Kentucky
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 30, 2016 via mobile

Our first issue was that we wouldn't be checking in until 12:30-1:00 in the morning. I emailed the hotel because there was a confusing confirmation I received after booking. She told me I would have to see the security guard to let us in. I thought that was strange. When we arrived, their office was closed. We had to wait... More 

Helpful?
Thank Karen R
A TripAdvisor Member
1 of 5 stars Reviewed June 28, 2016 via mobile

Took over an hour to check in because of an uncaring staff and two customers complaint of bugs and no room maintenance. There were no towels for the whole place. It seemed like the staff had their friends doing the laundry. Very old furniture and I doubt the linens were actually changed. It looks like they just make the beds... More 

Helpful?
Thank A TripAdvisor Member
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 18, 2016

I traveled with 2 children and 2 adult, I booked suites with 2 queen bedrooms. I got a room as I expected, full furnished with kitchenette. The location is perfect, close to some restaurants. The staff was nice. However the hotel seems an old in term of building and its facilities.

Helpful?
1 Thank Agus A
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 18, 2016 via mobile

I would advise everyone to make sure your room is bug free. After spotting several roaches I was moved to a different room only to run into the same problem. I spoke with the manager and I'm waiting on a refund.

Helpful?
1 Thank Lakeisha P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located in the capital of Alabama, Home-Towne Suites of Montgomery offers affordable extended stay lodging accommodations for business and family travelers. Home-Towne Suites of Montgomery features spacious suites comfortably furnished and equipped with full kitchens and living areas. This suites full kitchen includes a 4 burner stove top with oven, a dishwasher, and a toaster. The hotel boasts a friendly staff and excellent customer service as well as easy access to Interstate 85 (Dr. Martin Luther King, Jr. Expy) which brings you to downtown Montgomery in less than 10 minutes. For added convenience, the hotel provides free parking, Wi-Fi and premium cable TV. Guests also enjoy 24-hour access to the onsite laundry facility and vending area. ... more   less 

Additional Information about Home Towne Suites - Montgomery

Address: 5047 Towneplace Dr, Montgomery, AL 36106 (Formerly Crestwood Suites of Montgomery)
Location: United States > Alabama > Montgomery
Price Range: $59 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Home Towne Suites - Montgomery 2*
Number of rooms: 95
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Also Known As:
Towneplace Suites Montgomery Hotel Montgomery
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