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Fairfield Inn & Suites Montgomery EastChase

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8970 EastChase Parkway, Montgomery, AL 36117
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1 room 1 adult
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Fairfield Inn & Suites Montgomery EastChase
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219 Reviews from our TripAdvisor Community

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Asheville, North Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I stayed two nights while in town on business. I found the front desk staff to be friendly and knowledgeable, helping us find restaurants and stores in the area. The hotel was very clean and the staff that I encountered around the hotel, in the hallways and breakfast area, were all genuinely happy and friendly. The breakfast food was good... More 

Helpful?
Thank Carol V
Nashville, Tennessee
Level Contributor
413 reviews
315 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The property remains nice - the lobby, gym, etc. So what's the issue: 1) the market was unstocked - literally had nothing. 2) more importantly, at breakfast, the skim milk was all outdated (by 1 day). More importantly every yogurt was outdated - one brand was December 15th...it's ummmmJan 13th. I am completely grossed out and felt sick to my... More 

Helpful?
Thank TravelManSouth
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

I sincerely apologize for the discomfort and inconvenience you experienced during your stay at my hotel. I assure you this is not the norm for the hotel and was an isolated case. As always it is our goal to not just meet, but exceed our guests' expectations in every way. We appreciate your patronage and hope that you will give... More 

Greenville, South Carolina
Level Contributor
202 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night at the Fairfield. the location is good (right off the Interstate). The hotel decor is bright and cheerful. The room was clean, comfortable, and free Wifi. The front desk staff was very friendly, accommodating, and helpful.. The breafast offerings were plentiful and good. We recommend this Fairfield and would definitely stay again on our next visit... More 

Helpful?
Thank ValGary2014
Guantanamo, Cuba
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2015

One of the best hotels I have been at in a long time. It is not that far from the airport. I was greeted by the front desk staff the moment I checked in and helped with my luggage. I recently lost my debit card and they allowed for me to get a new one the next day so they... More 

Helpful?
Thank Amber N
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to share your wonderful comments. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 1, 2015 via mobile

I am a Marriott fan, and I generally stay at a Courtyard or a Marriott. This is the first time I have stayed at a Fairfield. This one is fairly new and is centrally located to a lot of shopping and restaurants. Hotel was very clean. Breakfast was good as well.

Helpful?
1 Thank JohnnyK3871
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to post your review. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Little Rock, AR
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 8, 2015

The bed was so comfortable. It provided the best night's sleep! I wish I had this mattress at home. The front desk service was very friendly and accommodating to my room request. The breakfast was hearty and offered several selections.

Helpful?
Thank GrovesMaumelle
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to post your review. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More 

Hoover, Alabama
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 4, 2015

I stayed here for my birthday. The room was very nice and comfortable. We had a nice suite. The hotel was very quiet. It is close to shopping and several nice restaurants. Also, close to the Montgomery Casino. I do have one complaint. I stay at the Fairfield Inns because I like to swim and they have an indoor pool.... More 

Helpful?
Thank bamba
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thank you for taking the time to complete a review for my property. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable and do apologize for the pool temperature and will address immediatley. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly... More 

Houston, Texas, United States
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 7, 2015

This was a hotel was a walk in hoping for a room for the nite BINGO.Front desk again and awesome experience.Room was very beautiful and bathroom also. This end of Montgomery is awesome with plenty of hotels,places to eat and an awesome mall

Helpful?
Thank Judy M
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Judy, Thank you for taking the time to complete our survey. We are delighted that your stay with the Fairfield Inn & Suites Montgomery was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Cumming, Georgia
Level Contributor
259 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed September 16, 2015

We like Fairfield Inn's so decided to stay in this one, it was clean but not very inviting. The lady that checked us in was very unfriendly. She neither smiled nor welcomed us in any fashion, her frown said it all. My husband has traveled for many years and has always stayed in Marriott's so he is a Platinum Member.... More 

Helpful?
Thank Maggie C
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

I truly apologize for your experience at the desk. This is definitely not the norm for my hotel. We take a lot of pride in delivering exceptional guest service with a smile but apparently we failed during your visit. I will definitely share your experience as an example of how not to interact with our guests. We truly appreciate your... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed August 22, 2015

Upon arriving for a late check-in, we were greeted by Rashunda (? On spelling). The customer service is always good but Rashunda was notably exceptional. My husband can be a handful sometimes, but she treated us like old friends. Such a warm welcome! Then we met Karen this morning. We normally skip hotel breakfast options but decided to try it... More 

Helpful?
Thank MilesHagler
Donny H, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review

Thanks so much for your comments. I will be happy to share your thoughts with our team. Respectfully, More 

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