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Hilton Garden Inn Mobile West I-65/Airport Blvd.

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#14 of 67 Hotels in Mobile
Certificate of Excellence
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Hilton Garden Inn Mobile West I-65\/Airport Blvd.
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308 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Mobile, Alabama
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Best I've ever visited and I've been to many States! All should take lessons from Mobile! They clearly demonstrate respect for the individual, and all levels. Repeatedly, I am made to feel like I am the only guest in the hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jtracybooth
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, jtracybooth!!! We appreciate you sharing your experience with us. And we are so touched by the high opinion you have for our property and us. We are always happy to take care of our guests. We certainly strive to make every guests feel special. And we are so delighted that we could deliver that type... More 

Hernando, United States
1 review
4 of 5 stars Reviewed 1 week ago

the manager was awesome, wonderful, great, accommodating, cheerful, considerate, welcoming, exceptional, joyful and a whole lot more; asked us if we had a preference of location of our room and if there was anything she could help us with

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelly S
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Kelly S!!! Well, those are certainly high compliments you are giving out. And we are deeply touched that we could have such a wonderful impact on your visit with us. As a team, we all strive to make a great impression on our guests. And we love hearing when we succeed in doing just that.... More 

Alliance, OH, United States
1 review
4 of 5 stars Reviewed 1 week ago

Was extremely happy with my stay at the Hilton Garden Inn, Mobile Airport Area. My flight was delayed, my luggage didn't arrive and I got to the Hotel around midnight. Staff was extremely courteous and offered me toothbrush and razor without me even asking. Room was clean, breakfast was very good and the location to I 65 was very convenient... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John W
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, John W!!! After going through so much hassle, we are very pleased that we could provide the kind of service you needed upon arriving to the hotel. An overall great experience is definitely what we strive to provide for all of our guests. And we are certainly glad that you will choose us again if... More 

Orlando, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was good and clean. Majority of staff very friendly. Had issues completing my reservation with AAA discount at the front desk after being disconnected on the phone trying to complete it. Breakfast took too long and was cold.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JnS4960AW
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, JnS4960AW! We apologize for not providing the overall great level of service that you deserve. And we deeply appreciate you sharing where we fell short. Your concerns are being addressed by the appropriate department heads. And we will work continuously to work towards providing a consistently great experience to every guest. If you have any... More 

Phenix City AL, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice hotel tucked in the corner away from all the street noise. Enjoyed our stay, very comfortable beds! Food quality and restaurant staff was a bit off what were used to at a Hilton so we were a little disappointed, but overall a very good hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mario Jason C
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Mario Jason C!!! We are so happy you chose our hotel for your weekend getaway. It is great that you enjoyed your stay for the most part. However, we apologize for falling short when it came to dining in. Our team is taking the feedback we get from our guests to work to improve the... More 

Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for ten nights. Hotel was clean and well appointed. Only problem was with AC and the staff corrected the problem each time it happened. I didn't use any of the other facilities but they looked okay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank smclaugmac
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, smclaugmac!!! We appreciate you choosing to stay with us for your business trip. We are glad that you had a good experience and that we could take care of those issues. We strive to make every stay excellent. And we hope you give us the opportunity in the future to make it even better. If... More 

Level Contributor
15 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel with excellent service. The bed was nice and adjustable for firmness- both sides could be individualized. Pool, fitness center and business center available. The only complaint would be the in-house grill was understaffed. The lady working the bar, waitressing and generally doing everything alone was super-nice and apologized multiple times. The room had comfy furniture- as seen in... More 

Helpful?
Thank Elizabeth D
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Elizabeth D!!! We appreciate the compliments you shared about your experience at our property. Our staff cares deeply about providing great hospitality to our guest. And we are all very excited that we succeeded in providing that. The comment about the restaurant will be shared with the department head. We greatly value the information about... More 

Wichita, Kansas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The check in staff was a very friendly and helpful young man. The room and hotel lobby were clean. We had a light meal in the restaurant which was very good. Breakfast was "different". No menu, the wait staff came over and asked us what we wanted. We had no idea what was actually available so she had to recite... More 

Helpful?
Thank Marla B
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Marla B! We appreciate all the information you have shared. The front desk team member that checked you in will really appreciate the compliments you gave him. We are glad that your first impression of our property was good from the check-in to the room we provided. We sincerely apologize for the confusion at breakfast.... More 

Illinois City, Illinois
1 review
1 of 5 stars Reviewed July 20, 2016

Worst Hilton Garden Inn I have ever been to. Rooms were old looking and dirty. Unfriendly staff and screaming by the pool until 10:30 even when pool was supposed to be closed. Needless to say we didn't get a good nights rest at all

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 929rdon
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for your feedback, 929rdon. We apologize that you did not enjoy your stay. And we certainly regret that we disappointed you. Your comments will be reviewed by our department heads and used to improve the guest experience going forward. If you have any questions or additional comments, please don't hesitate to reach out to us anytime. Thank you... More 

Brentwood, TN
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2016

We travel for work frequently and this location is one of our favorites. The entire staff (front desk, housekeeping, dining) is friendly and helpful. After a long day, it's so convenient to enjoy a great dinner without having to leave the hotel. We were also recognized for being Lifetime Diamond members with a special gift. It is nice to feel... More 

Helpful?
Thank Jane M
DMoorer, Front Desk Manager at Hilton Garden Inn Mobile West I-65/Airport Blvd., responded to this review

Thank you for the feedback, Jane M!!! It is great to hear how much you enjoy staying with us. And we thank you for choosing us every time you travel to Mobile. It is great that you feel appreciate because we certainly do value your loyalty to us. We love our guests. And we cherish the opportunity to show it.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Garden Inn Mobile West is located off I-65 in Mobile Alabama, eight miles from Mobile Regional Airport and a short drive from Downtown Mobile, in the heart of Mobile.Local Points of Interest:- Mobile Civic Center- Mobile Convention Center- Mobile Tennis Center- Bay Bears Stadium- Ladd Peebles Stadium- Colonial Bel-Air Mall and Springdale Mall- Bellingrath Gardens and Home- Bragg Mitchell Mansion- Historic House Museum- Conde-Charlotte Museum House (House of Five Flags)- Historic Fort Conde - Museum of Mobile- Dauphin Island- Gulf Shores- Alabama State Docks- USS Alabama Battleship Memorial Park - Robert Trent Jones Golf Trail at Magnolia Grove- University of South Alabama- Spring Hill College ... more   less 

Additional Information about Hilton Garden Inn Mobile West I-65/Airport Blvd.

Address: 828 W. I-65 Service Road South, Mobile, AL 36609
Location: United States > Alabama > Mobile
Price Range: $106 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Mobile West I-65/Airport Blvd. 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hilton Garden Inn Mobile West Hotel Mobile
Hotel Style:
#2 Romantic Hotel in Mobile
#9 Family Hotel in Mobile
#9 Business Hotel in Mobile
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