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Hilton Garden Inn Mobile Downtown

Traveler (34)
Room & Suite (47)
Video (1)
Certificate of Excellence

About

#3 of 69 hotels in Mobile
Location
Cleanliness
Service
Value
Certificate of Excellence
The Hilton Garden Inn Mobile Downtown is a boutique hotel overlooking the Bienville Square at the heart of the city, making it centrally located to the Business and Entertainment District also allowing guests to enjoy local shops and restaurants within walking distance. Onsite secure self parking (Fee $12.00 per day per vehicle)
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
199Reviews
8Q+A
13Room tips
Traveler rating
  • 163
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  • 1
  • 6
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Popular mentions
First if all the front desk lady at night was awful and rude and accused us of having the wrong hotel. And then they charged us twice for a one night stay. The only nice person was the morning front desk lady.
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Response from 00gc, General Manager at Hilton Garden Inn Mobile Downtown
Responded yesterday
Dear Ckheintz, Thank you for choosing us for your recent accommodations and for taking time to write a review. First and foremost, we are very sorry to learn that you may have been overcharged for your stay. Please know this was not intentional, and we invite you to contact us directly at the hotel to discuss this matter further. We would also like to apologize for the unpleasant interaction you described with one of our associates, and for the negative impression this gave you. We are dedicated to providing every guest with exceptional service, and your comments will be shared with the rest of our management team to ensure a similar situation is not repeated going forward. It was our pleasure hosting you, and we truly hope to have another occasion to better serve you in the future. Christopher Holler General Manager Hilton Garden Inn Mobile Downtown email: christopher.holler2@hilton.com
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Hotel's Favorite
As a loyal Hilton Honors, the Hilton Garden Inn was one property in Mobile that we had not tried. We will now only stay at the Hilton Garden Inn in Mobile. The customer service was outstanding. Everyone we spoke to during our stay was fantastic. We wanted to specifically
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Response from 00gc, General Manager at Hilton Garden Inn Mobile Downtown
Responded Mar 18, 2019
Karen, Thank you for choosing the Hilton Garden Inn Mobile Downtown and for being our loyal guest. It’s an absolute pleasure to know you had a great stay and that you were impressed with our friendly service. We will be sure to share your compliments with LaMarcus, Sherrie, and Keyanna, and look forward to welcoming you back soon. Christopher Holler General Manager
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We enjoyed our stay at Hilton Garden. It was convenient to nearby restaurant and the atmosphere was just great. The hotel location was perfect and near the local hospital where we had come to visit family members in the hospital. The hotel had conveniently had a washer and dryer
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Review collected in partnership with Hilton Garden Inn
Response from 00gc, General Manager at Hilton Garden Inn Mobile Downtown
Responded yesterday
Thank you for staying with us at Hilton Garden Inn Mobile Downtown. We are glad to read our convenient location was perfect for your visit and that you and your family had an enjoyable stay with our in-room amenities for a relaxing stay. Thank you again for sharing your experience, and we hope to welcome you all back soon. Christopher Holler General Manager
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We came to Mobile for a Regional competition. This hotel's location was perfect. Liked being able to walk to most places we needed to go. Everyone was very helpful and friendly. My only complaint was that we had to pay for parking. Felt that should have been included.
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Review collected in partnership with Hilton Garden Inn
Response from 00gc, Manager at Hilton Garden Inn Mobile Downtown
Responded 1 week ago
Dear Trail19142125918, Thank you for your comments and for mentioning our excellent location and friendly associates, although we are disappointed to read your feedback regarding our parking fee. We will reevaluate our procedures and determine what we can do differently to avoid such inconveniences going forward. It was our pleasure serving you, and we hope you will stay with us again whenever you return to our area. Christopher Holler General Manager
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Our stay at the Downtown Mobile was very pleasant. The room was spacious and emaculate. The hotel is conveniently located to downtown area attractions and the Arthur Outlaw Convention Center. Parking is reasonably priced and very easy to get in and out of. This hotel ideally
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Review collected in partnership with Hilton Garden Inn
Response from 00gc, General Manager at Hilton Garden Inn Mobile Downtown
Responded 2 weeks ago
Steve, We recognize your time is valuable and appreciate the feedback you have provided for Hilton Garden Inn Mobile Downtown. We are delighted to read how much you appreciated our spacious accommodations, found our location convenient for your needs, impressed with our courteous service, and also found us of a good value for money. It was our pleasure hosting you during your time in Mobile, and we look forward to your next visit. Christopher Holler General Manager
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PRICE RANGE
$133 - $227 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlabamaMobile
NUMBER OF ROOMS
93
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