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Eco Tree Hotel Melaka

Traveler (172)
360
Panoramas (47)
Room & Suite (216)

About

#47 of 189 hotels in Melaka
Location
Cleanliness
Service
Value
Eco Tree Hotel is a 3 star contemporary hotel strategically located in the heart of Melaka Raya business district and within minutes' walk to many historical sites, shopping centres, food & beverage outlets, hotels, restaurants, private medical centre, numerous entertainment outlets and Spa & Health Centres. This 120 room hotel features six types of room category ranging from Superior, Executive Deluxe, Executive Suites, Premier Suites, Studio Suites to Family Suites. The Hotel is complimented with a designer's Coffee House, three (3) meeting rooms, a 25 meter length 4 feet deep pool currently acknowledged as the highest swimming pool ever been located and a well-equipped Gymnasium on the level 8 for you to workout. We also cater for tour group meal such as High Tea, Skyview Lunch & Sunset Dinner which is serve at our Sky Deck 360 VIP Executive Lounge with complimentary usage of the karaoke facilities. On the highest point of the Hotel, we also proudly present a 360 degree Sky Deck and Pool Bar with a panoramic view of the city skyline and the famous Straits of Melaka where our guests can relax and enjoy the sunrise or sunset. At the Pool Bar you can have a cuppa or simply chill-out in the evening with a glass of wine, cold beer and snacks. We also cater for exclusive private functions, Wedding, Annual Dinner and others events at our Sky Deck and Pool Bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Rooftop pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Rooftop bar
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Malay
232Reviews
7Q+A
44Room tips
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Stayed here for 2 nights from the 12 July to 14 July. I have been to Melaka countless time and usually I stayed at the excellent 5 star rated Casa Del Rio. However, since that hotel and most other hotels were full during that said weekend, I decided to try Eco Tree as the rate was quite reasonable. I booked direct using the hotel official website and as stated the rate was quite cheap considering that I initially wanted to stay at the more expensive Casa Del Rio. Booked the Studio Suite, which is a duplex with the sitting room and toilet on the lower level with the bedroom on the mezzanine level. As to the title of this review, this hotel would have garnered a 4 or 5 star review from me if it was rated as a 3 star property as opposed to its official rating as a 4 star property. Read on to find out why. Check in was fast and efficient. Ms Ellen was very efficient and courteous. The lobby is quite small but with fast and efficient check in process, it was of no issue. The suite was on the 7 floor, the Executive Floor of the hotel. At most other 4 and 5 star hotels, Executive Floor guests would be accorded the use of an Executive Lounge which usually comes with complimentary drinks and snacks. However, the Executive Lounge at this hotel did not come with complimentary drinks or snacks and the fact that it is located next to the swimming pool did not provide a quite place for one to sit and relax. Not really a 4 star service in my opinion. The suite itself was quite good. But being west facing and having a full height window from the lower floor to the ceiling of the mezzanine level, the suite was very hot with the full strength of the blazing afternoon sun. It took the whole afternoon, with the curtain drawn closed and all heat emitting lights switched off, just to bring the temperature in the room to a comfortable 23 degree. It would have been nicer for the hotel to probably pre-cool the suite having known that a quest is checking in. The staff could probably insert one key card to activate the power to enable the airconditioner to cool the room down prior to guest arrival. Drawing the curtain closed before the guest arrival would also help a lot. Once the temperature had been brought down to a comfortable level, the suite was actually quite nice though not for a person with a weak knee or who hates stairs. It would have been a lot nicer if the room was not as dusty. On the step leading up to the bedroom, if one swipe ones finger on it, the finger would be covered with fine dust. A thorough vacuuming and mopping would do the job here. Standing by the railing of the mezzanine level, looking at the light fixture hanging from the ceiling, one could clearly see the dust that had accumulated on top of the light fixture. Sure, it is very hard to clean the light fixture that is that high up, but it needed to be done. If this is a 3 star property, I could probably close one eye to that. But this is as advertised and rated as a 4 star property. The carpet and the sofa were also in dire need of a thorough vacuuming. Ms Fatin who cleaned and made up our room was however very friendly. Managed to talk to her when I was on my way out and she was on the way in to clean and make up the room. Of course she alone would not be expected to do the thourough cleaning mentioned above as the layout of the suite necessitated the use of high ladders to reach all the hard to reach area of the suites. A note of thank you to Ms Fatin for doing her part of the job to the best of her abilities. Oh, the hotel could probably get rid of the 15 year old magazines that were arranged on the bookshelf in the room. I am not kidding, some of the magazines were from as far back as 2004. A more current issues of magazines would surely be more appropriate. You are afterall a 4 star rated property. Might I also suggest, if you want to outdo yourself, a good coffee table book about Melaka would be a nice addition to the bookshelf. The rate included breakfast but my friend and I decided to skip breakfast as we noticed that the hotel had a big group of tourists from a certain East Asian country and having had the experience of having a meal with this group at other places, we were not too keen on reliving the experience. Might sound a bit racist on my part but that fact, I think, could not be argued no matter how politically incorrect it might be. Thus are the reason why I rated the hotel as a 3. The hotel is good bordering on excellent at being a 3 star hotel but not up to par to be a 4 star rated hotel. By the way, the supposedly free wi-fi, was only available if you are near the door to the suite. Move an inch away from that "sweet spot", no more wi-fi connection. To summarise, the good about the hotel are its location in the city center, the ample parking (open air with security), the staff particularly Ms Ellen and Ms Fatin, and the suite that we stayed in (apart from it being dusty and very hard to cool down to a comfortable temperature). The question, would I recommend or come back to this hotel? I would personally not come back unless there is no other option. Would I recommend to others, for the positive points of this hotel, I would, but with a caveat that one should not expect a 4 star service standard.
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- lower rates showed online are rooms without windows, pls take note. - rooms not cleaned properly (stains on walls and carpets) - with strong air freshener smell which they used after cleaning up. - towels provided is about time to be replaced .towel's edge tearing off aoon.. - parking provided is not covered. Few covered space have reserved sign blocking it.. - funny parking policy, guest will be given a parking voucher. If lost penalty of rm50?? - paid rm198/night for my room. Which is too pricey for this hotel standard. (no breakfast) - bathroom doors no lock and its glass with blurred sticker. So it's not suitable for non couples. - locstion of hotel is good - Wi-Fi ok - beds ok and comfortable - tv channels were basic and acceptable
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Rooms are clean and towels with amenities were all adequately supplied. The staff is also friendly and helpful. The location is good and close to tourist attractions and shopping mall. The price is absolutely reasonable. Will come back again.
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my short visit to melaka, only for 1 night stay managed to use hotel facility like swimming pool on the roof top and gym at level 8. It is small hotel but good facility and the staff from front of the house till back of the house is very friendly and help full. I would like to give credit to FO team yaya, liza & halim and back of the house is Opi from hskp to get my room tip top condition during my visit on march 10, 2019. One again i would like to thank all of them to get my short trip with meaningful .
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Response from Eco Tree Hotel M, Room Division Manager at Eco Tree Hotel Melaka
Responded Apr 22, 2019
Dear Halim1874, Warmest Greetings from Eco Tree Hotel Malacca, Thank you for the awesome review and great comments on our associates,Yaya, Liza Halim and Opi We are delighted to learn that you had a memorable stay with us. We take pride in our service and what we do to ensure our guests leave our hotel happy and contented. Thank you and hope to see you again Warmest Regards, Thiruselvam Room Division Manager
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We booked an Executive Suite at Eco Tree for 3D2N (18-20/04/2019) via Agoda.com. Already put very clear remark when we did the booking : DO NOT arrange corner room for us and late check in. When we reached the hotel already 1030pm. The hotel receptionist just informed us that the room type we booked all are at corner. We trying ask him help us chg room, downgrade or upgrade also doesn’t matter, we will pay the balance. But, he told us, that’s full booked for this few days. Fine... that’s no choice. When we walk to the room, the corridor was so dark... Our room is at end of corridor at 5th floor. My hubby was found a needle on carpet in our room. The aircon seems like spoiled and the room was soooo warm even we on the aircon 2 hours already. My hubby trying to get the hotel technician to check the aircon.After the technician checked, he just told us, wait for another half and hour if still same, mean you guys have to shift room? But, receptionist keep telling us, no room can shift, because all room are occupied ! Midnight 2am, I really cannot stand anymore. I keep sweating while sleeping... the room is too warm. My hubby and me decided packed our luggage, we want do check out immediately and stay at other better hotel. When we went down to reception with our very unhappy faces as we really feel irritating (how to stay in a WARM room?). The receptionist just informed us, that’s a last minutes cancellation booking, so he can shift us to the room if we ok? So, he given us the free upgrade to studio suite immediately ... the room aircon finally is working... But we won’t go back to this hotel anymore. As we already put the remark very clear while we doing the booking. Why they didn’t notice ? By the way , this is 1st time and last time for us to stay at this hotel. Really disappointed. Thank you.
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Response from Eco Tree Hotel M, Room Division Manager at Eco Tree Hotel Melaka
Responded Apr 22, 2019
Dear Kellyt44, Warmest Greetings from Eco Tree Hotel Malacca, We are truly sorry for the unpleasant experience during your stay with us. Certainly what you have endured is not our usual practice and we will certainly investigate thoroughly on issues facing our valued clients like your good-self. Your constructive comments will be shared with all the hotel key personnel. On behalf of the management of Eco Tree Hotel Melaka, I sincerely apologize to you and hope you will not lose trust in us and we hope you may reach out to me at thiru.rdm@ecotreehotel.com. Warmest Regards, Thiruselvam Room Division Manager
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PRICE RANGE
$25 - $61 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
120
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