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Fenix Inn

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448 Reviews from our TripAdvisor Community

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Showing 375: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 23, 2011

Well, this budget hotel really feels and looks like a budget hotel, a decent one too. However, the price seems to be a little high in my opinion since my twin bed room is at RM111 excluding 16% tax and service charge. At least the hotel still maintains its cleanliness level and the location is great as it's within walking... More 

Helpful?
1 Thank xOKLY
carolkoh, Manager at Fenix Inn, responded to this review

Dear xOKLY, Warmest greetings! Thank you for taking the time to post your review. We read with delight that you had overall enjoyed your stay here. Your continued patronage means a lot to us. And we look forward to host you again in the not distant future. Thank you very much. More 

singapore
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed November 23, 2011

This is my second stay at Fenix Inn. Thumbs up for the renovated rooms. However it makes no sense to always have only 1 person at reception. This is understandable for slower periods e.g. overnight....but in the late morning when many people tend to check out (and check in!) customers are forced to wait for up to 25 minutes, specially... More 

Helpful?
Thank springmoon
carolkoh, Manager at Fenix Inn, responded to this review

Dear springmoon, Greetings! Thank you for sharing your 2nd review on Fenix Inn. We read with regret that part of our services didn’t meet up to your expectation. I had personally already forwarded to the concerned departments as well persons your constructive observations to take immediate action accordingly to avoid such situation happens in the future. Please accept our apologies... More 

Singapore, Singapore
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 20, 2011

I love going to Malacca and will travel there every few months to relax. Tried a few other hotel but still finds Fenix Inn the best value. For the price and location and cleaniness, nothing else to ask for. Plus they recently upgraded the room, make it a even better place. Would like to specially thanks Arif for everything. All... More 

Helpful?
1 Thank keikeitan
carolkoh, Manager at Fenix Inn, responded to this review

Dear keikeitan, Greetings from all of us! It's such a pleasure to receive nice compliments from a satisfied guest like you. It's definitely encouraging to hear your positive experience while staying with us. YES, we will definitely upkeep the standard of our services & rest assured that utmost attention will be provided by each & everyone of us here to... More 

Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 19, 2011

Pro = good location near to shopping areas and walking distance to jonker street, value for money stay. Good aircon and valvet services and reception personnels were warm n friendly. Cons = no lift, noisy during the nite(next door is ktv). More water cooler.lastly check in time 2pm too late.

Helpful?
Thank happyanngel
carolkoh, Manager at Fenix Inn, responded to this review

Dear happyanngel, First of all, we are honored that you have selected Fenix Inn as your recent trip. We do take all comments seriously and appreciate your valuable feedback on additional water cooler to be included and we will address this issue in due time. Thank you once again for your patronage and we look forward to welcoming you back... More 

Perth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 17, 2011

I arrived one day earlier than my original reservation and the staff at the Fenix Inn kindly shuffled their bookings around in order to accommodate me in their last available room. The rooms themselves were rather small but very clean so perfectly adequate for a traveller who likes to have a comfortable bed to sleep in after exploring the local... More 

Helpful?
Thank Allisono7
carolkoh, Manager at Fenix Inn, responded to this review

Dear Allisono7, Greetings! First of all, thank you for staying with us. Rest assured that the valuable point which you have highlighted pertaining to the sound insulation has been channeled to our Maintenance Department for future improvement. Please accept our apologies should the disturbance had distracted your sleep. As always, we continue to be committed to provide you and all... More 

Malaysia
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 15, 2011

The location of this inn is good. Its close to Dataran Pahlawan, aka huge shopping mall and the old red city. All within walking distance. The rooms are small. i stayed in one which has no windows. So when i woke up in the morning, it feels at night! Toilet were clean and descent. But the price was expensive. It... More 

Helpful?
Thank brandern
carolkoh, Manager at Fenix Inn, responded to this review

Dear brandern, Greetings! Thank you for patronising our Inn recently. We were indeed honoured to have you here with us. Moreover, we thank you for your time and valuable feedback. The points have been well-noted and we definitely look forward to welcoming you and family back again in the not so distant future. Thank you. More 

Singapore
1 review
3 of 5 stars Reviewed November 11, 2011

Was charged an early check-in fee although i called prior to arrival & was assured that rooms are available.Arrived 1hr before check-in time, an after the admin process & reach our rooms already 1:30pm. Already fatigue of driving long distance, i couldn't argue more with the staff as all she said was " i don't know, hotel policy". On previous... More 

Helpful?
Thank Trip_Stars
carolkoh, Manager at Fenix Inn, responded to this review

Dear Trip_Stars, Greetings! We appreciate you taking time out to review your stay. We appreciate the positive comment towards our valet service as well as the balanced constructive suggestions you have put forward. There are times when variable volume in arrivals can create bottlenecks in service. This may have contributed to your wait for the rooms to be ready and... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 30, 2011

Checked in late at 7pm on 25 nov11, eve of PH. Next day morning received call fm reception fm the staff saying" my manager want me to inform u to check out latest at 12.30pm". Hearing this, seems doesnt look gd on the hotel services. When we checked out, we requested to have our car parked slightly late till 3pm... More 

Helpful?
3 Thank Denmel
carolkoh, Manager at Fenix Inn, responded to this review

Dear Denmel, Greetings from all of us! Thank you for taking the time to tell us why our service failed to meet your expectation. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration especially on this unwelcome call to your room, and I sincerely apologize for any inconvenience we have... More 

Kuala Lumpur, Malaysia
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 30, 2011

Been there recently on 28 Oct 2011 Already expected the situation there. Pros: - Strategic place, near dataran pahlawan. All in walking distant only - Decent lobby - Room is ok - Staff is friendly. - Parking is very convenient Cons: - Sound barier is not tat good. We can hear housekeeping vacuum is running. Ppl talking outside. Ppl close... More 

Helpful?
1 Thank ChristieYap
carolkoh, Manager at Fenix Inn, responded to this review

Dear ChristieYap, Greetings! First of all, we are honoured that you have selected Fenix Inn as your accommodation in your recent trip. Let us ensure you that action will be taken on the maintenance issues as per highlighted. Nevertheless, please accept our sincerest apologies for that issue which may have caused inconveniences to you. The hotel is actively working to... More 

cebu
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed October 26, 2011

After failing to book a room in our choices of hotels near Jonker St. I finally decided to book Fenix Inn because of its location. When we arrived at the hotel, we were welcomed and checked in by Ari. Ari speaks English quite well with very little accent so he really help us a lot with our questions. Ari and... More 

Helpful?
Thank foxyCebu
carolkoh, Manager at Fenix Inn, responded to this review

Dear foxyCebu, Thank you for taking the time to post your review. Your review together with others previous commendation again has reinforced our confidence & strengths to strive even better, and we definitely love to welcome you back to Fenix Inn in the not distant future. As always, your continued patronage means a lot to us. We at Fenix Inn... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 

Additional Information about Fenix Inn

Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range: $25 - $40 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Fenix Hotel Melaka
Hotel Style:
#1 Best Value Hotel in Melaka
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