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Fenix Inn

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156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
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Fenix Inn
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419 Reviews from our TripAdvisor Community

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Kota Kinabalu, Malaysia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was nice and ok if only you dont mind to climb stairs to level 2. We were staying for 4 nights. There was a time that we were exhausted exploring Malacca City and climbing a stairs was the last thing we wanted to do. Other than that it was a perfect stay. Dont forget to try the infamous... More 

Helpful?
Thank Mrs_Nur
Yeekang, Director Executive at Fenix Inn, responded to this review

Dear Aima_K, Thank you for choosing Fenix Inn as your ideal hotel during your most recent visit to Melaka! We sincerely appreciate your time for the feedback which is valuable for us to improve our services. We are delighted to hear that you enjoyed your 4 night stay and the location of our hotel. Our team and I look forward... More 

Singapore, Singapore
Level Contributor
102 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Just a place to drop your head for an overnight. Motel is short of room keys and will only issue you one. Room cleanliness is below average. Cockroaches various sizes spotted. Surprisingly big bathrooms. Double beds are scarce, front desk just dumps twin bed rooms on you. What motel has got for it is location. Just next to the malls... More 

Helpful?
1 Thank Terence Y
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Terence Y, Thank you for sharing your review. We sincerely apologise for the unpleasant experience during your recent stay. We have appointed one of the best rated pest control company to carry out periodically pest control at our hotel and upon investigation, we believe it is a small affected area from outside. We have looked into these matters and... More 

Singapore/JB
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 29, 2015

we booked a basic room, and that's what we got. room: clean. furniture is basic. nothing fancy. our room door lock was cranky, which needed some coaxing at times. we got a room with NO windows, and NO sunlight, and NO view. that was depressing. we were surprised cuz that wasn't stated on the website during booking. bathroom: clean. amenities:... More 

Helpful?
1 Thank KCsgjb
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear KCsgib, Firstly, let us thank you for choosing our hotel as your ideal place to stay during your most recent trip to Malacca. We read with regrets that part of our facilities and services did not meet up to your expectation. Please accept our reserved apologies for this annoyance as well as assurances that we will continue to improve... More 

Johor Bahru, Malaysia
Level Contributor
6 reviews
4 of 5 stars Reviewed December 28, 2015

Room is clean. Location of the hotel is near Mahkota Parade and Dataran Pahlawan. Within 15 to 20 minutes walking distance to Jonker street. Comfortable for a budget traveller like me. There is no elevator at this hotel which might caused inconvenience for elders or disable.

Helpful?
Thank 70SYT
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear 70SYT, Thank you for choosing Fenix Inn as your ideal hotel during your most recent visit to Melaka! We are extremely delighted to hear that you enjoyed your stay with us and find our location and hotel satisfying. With regards to the facilities, we agree that there are room for improvement. We sincerely apologise for the inconvenience caused. Thank... More 

Hong Kong
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 27, 2015

- Walking distance to malls / Jonka Streets. Great Location - Two levels only. Might get a little noise if someone is talking on the streets - Valet parking only, it's free, but it's a bit annoying when you have to go in/out frequently. - Budget little nice hotel. Kind of clean, no issue found. - Not recommended for long... More 

Helpful?
1 Thank EltonMa
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear EltonMa, Firstly, let us thank you for your fabulous feedback during your recent stay with Fenix Inn! We sincerely appreciate your precious time in posting the review. We are delighted to hear that you find our room cleanliness, services and facilities live up to your expectations. Your continued patronage means a lot to us and we sincerely look forward... More 

Singapore, Singapore
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 20, 2015 via mobile

The hotel may be small in size. You will be surprise that how well they are located in the centre of the town. There are plenty of rooms. Great service given by the front desk. There also provide transfer service for a small sum which is affordable for all. The hotel is also near to the night market. Hard Rock... More 

Helpful?
1 Thank 1979jimz
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear 1979jimz, Thank you for choosing Fenix Inn as your hotel of choice during your recent trip to Melaka! We are delighted to hear that you find the location of our hotel, staff and shuttle services satisfying. Your sincere compliments are certainly motivating. Thank you once again for your review and our team look forward to welcoming you back in... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2015 via mobile

Consider good location to many attraction and eating places. Nearby mahkota parade & dataran pahlawan. Walking distance to jonker street approx 800m. Also provide free valet parking for in house guest.

Helpful?
1 Thank Carmen C
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Carmen C, Thank you for taking the time to post this review. We appreciate your positive comments towards our strategic location and valet parking services. Your feedback has indeed reinforced our confidence and strengths. Our team will definitely find your feedback a huge motivation factor to further improve. We certainly look forward to welcoming you for another enjoyable and... More 

Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2015

We had stayed in this hotel for a number of times in the last 5 years. In the first 2 stays, the staff are very friendly and we enjoyed the stay. In the last few stays since 2013, I believe the staffs are all changed and we cannot feel the same good experiences. Our last stay is slightly disappointed. First,... More 

Helpful?
1 Thank KM S
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear KM S, Firstly, let us thank you for your valuable feedback on our facilities and services during your recent stay with us. We read with regrets that part our facilities and services did not meet up to your expectation. We agree that there is ample of room for improvement. Your comment on the key card is noted and we... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 25, 2015

We booked 4 double-bed rooms for 1 night on 14 Nov 2015. The hotel is located just a short walking distance to Hatten Hotel and nearby shopping malls. The hotel staffs are very friendly and efficient. The rooms are clean and comfortable, but my sister complaint her room (2nd floor room #23) aircon was a bit noisy. She is a... More 

Helpful?
4 Thank Dorothytan0808
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear Dorothytan0808, Thank you for choosing Fenix Inn as your ideal hotel during your most recent visit to Melaka! We sincerely appreciate your time for the wonderful feedback which is valuable for us. We are indeed very delighted to know that you enjoyed staying at Fenix Inn and satisfied with the strategic location and the cleanliness of the rooms. Thank... More 

Singapore, Singapore
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

Stayed at the hotel for 1 night. Only stairs for this hotel. Booked the apartment room. Just nice for 5pax. We had 1 queen size, 2 single and 1 sofa bed. The apartment was divided into 2 rooms and 1 living+kitchen room. Pros - Each room has its bathroom, so 5 person do not need to wait for 1 bathroom.... More 

Helpful?
1 Thank feeleecia
Yeekang, Executive Director at Fenix Inn, responded to this review

Dear feeleecia, Firstly, let us thank you for choosing Fenix Inn as your ideal place to stay during your most recent trip to Melaka! We are delighted to hear that you enjoyed 2-bedroom Premier Apartment, the bed provided and the location of our hotel. Your feedback indeed has reinforced our confidence and strengths. Our team will definitely find your feedback... More 

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