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Hotel Sentral Riverview Melaka

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Hotel Sentral Riverview Melaka
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117 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Reviewed 1 week ago NEW

Cleanliness: 3/5, quite some age i guess, some are pipes in the toilet are rusty Room space: 5/5, spacisous and good for my baby to crawl around Air cond: 3/5, super cold (i'm afraid of cold, so it's not 5 star for me) Soundproofed: 1/5 (some construction work going on at middle of night, can't sleep well) Service: 4/5, receptionist...

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Helpful?
Thank Phoebe L
SentralRiverviewMlk, Front Office Manager at Hotel Sentral Riverview Melaka, responded to this review

Dear Ms Phoebe L I am sorry that on this occasion that you were disappointed with your stay.  Thank you for your kind feedback – we can assure you that the matter is being looked into and will be dealt with accordingly. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The rooms are spacious and clean. The front office and coffee house are friendly and helpful. The prices are reasonable and parking facilities are convenient. It is easily accessible. It is old property but well maintained and upgraded

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Helpful?
Thank TiniKluang
SentralRiverviewMlk, Front Office Manager at Hotel Sentral Riverview Melaka, responded to this review

Dear Tinikluang, We very much appreciate your comments regarding your stay at the Hotel Sentral Riverview Melaka  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 2 weeks ago

Just like any other budget hotel in the city; nothing great about it looks a bit old; I opted for Junior Suite which was not great as per its name around 1.5 kms from Jonker street and river cruise a south indian restaurant on walking distance which can satisfy your craving for indian food worst part was the road in...

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Helpful?
Thank rahuls82
Reviewed January 14, 2017 via mobile

Affordable price if using Agoda apps when booking. For family room, it was spacious and can fit for 5 adults nicely. It better if the cleanliness of towels and bathroom could be improved. The selection of meal during breakfast was limited.

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Helpful?
Thank SyazwanYusoff
Reviewed January 5, 2017 via mobile

room smelled of cigarette smoke, the smell of cigarettes through the air conditioning. the bathroom was dirty, the walls of the bathroom was not cleaned properly as well as the bathroom floor. place near the town of Malacca. free parking.

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Helpful?
Thank Muhammad Asrul A
A TripAdvisor Member
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
Reviewed January 1, 2017 via mobile

We come in group for Company team building event, when I check in into hotel room, the room looks plain like cheap hotel, toilet wall never clean up and still can see stain, no shampoo, shower cap or hand soap, and found dust under the mattress. I found cold foods serve for breakfast, such as porridge, bake bean and taste...

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Helpful?
Thank A TripAdvisor Member
Reviewed October 21, 2016

Bad experience for my family, don't even have an hospitality staff, hotels facilities were bad, so disappointing with the hotel amenities. Room don't even have an air-cond at level 7. No lighting along the walkway from the lift. Level 7 were dark during our stay. We request to change room but unfortunately being told that all room are fully booked....

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Helpful?
Thank Nana R
SentralRiverviewMlk, Front Office Manager at Hotel Sentral Riverview Melaka, responded to this review

Dear Nana R, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sentral Riverview, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent...

India
Reviewed October 2, 2016 via mobile

The hotel is not at all worthy...Only the lobby looks good...rooms are not neat and the service is bad...The receptionist gave us key card without activation and we should go to the lobby to activate it...bathroom door cannot be locked..towels are dirty...wifi is dead slow...its almost 20min walk to main attractions..overall a very bad experience

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Helpful?
1Thank Sowmya T
SentralRiverviewMlk, Mohd Yusri Abu Bakar at Hotel Sentral Riverview Melaka, responded to this review

Dear Mr/Mrs Sowmya T I am sorry that on this occasion that you were disappointed with your stay. Thank you for your kind feedback-we can assure you that the matter is being looked into and will be dealt with accordingly. We appreciate your feedback, and i hope that you will give us the opportunity to welcome you back to the...

Reviewed October 1, 2016 via mobile

Hotel car park not guarded. Park at your own risk. Floor in room poor condition. Air cond not cold (even though you on it for hours). Breakfast served at 7am. After mid night reception counter not pick up phone (even phone in room). Price is too high compare to their service.

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Helpful?
Thank Yu H
Kuala Lumpur, Malaysia
Reviewed August 21, 2016

nothing much to shout out. just an okay hotel. not great yet not worst. i have stayed here twice. both times i have realized the shower room walls were dirty. very dim lighting in the bathroom. first day i took cold shower. because whn i called the reception they promised to send someone for maintenance but nvr did. i called...

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Helpful?
Thank nivazzblue
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Description Embracing the weary traveller after a day of exploring the historic sites of Malacca City. Hotel Sentral Riverview, located in the heart of Malacca City. With blend of polished charm rarely seen in hospitality, we offer something for everyone, be it a single traveller or a family of travellers. With our recently upgraded facilities and ample guest room accommodations, there is truly something for everyone. General Information If what you're looking for is a conveniently located hotel in Malacca / Melaka, look no further than Hotel Sentral Riverview Melaka. Only 2.9 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations. Offering hotel guests superior services and a broad range of amenities, Hotel Sentral Riverview Melaka is committed to ensuring that your stay is as comfortable as possible. To name a few of the hotel's facilities, there are 24-hour front desk, luggage storage, safety deposit boxes, elevator, coffee shop. The ambiance of Hotel Sentral Riverview Melaka is reflected in every guestroom. internet access - wireless (complimentary), internet access - wireless are just some of the facilities at your disposal. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Malacca / Melaka, make Hotel Sentral Riverview Melaka your home away from home. ... more   less 

Additional Information about Hotel Sentral Riverview Melaka

Address: No. 177 Jalan Tun Ali, Melaka 75300, Malaysia (Formerly Naza Talyya Melaka)
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range: $19 - $33 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sentral Riverview Melaka 3*
Number of rooms: 198
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Also Known As:
Naza Hotel Melaka
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Sentral Riverview Melaka staff and other travelers.
3 questions
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Teluk Intan, Malaysia
over a year ago
5 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Strategic location. Rooms facing the river is quieter and has a better view.”
 of 5 bubbles TiniKluang, 2 weeks ago | Read review
“better avoid”
 of 5 bubbles rahuls82, 2 weeks ago | Read review
“Better review a hotel that you choose to stay rather than walk in.”
 of 5 bubbles 641nanar, Oct 21, 2016 | Read review
“Room on a slightly higher floor will be a good idea as it is above a busy road where the people often use horns.”
 of 5 bubbles Zaib-Naeem, Mar 29, 2016 | Read review
“Maybe bring some earplugs”
  • Room Area
  • Restroom
  • Twin Bedroom
  • Shower Area
 of 5 bubbles BenTan21, Jun 13, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question