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Mahkota Hotel Melaka

3.5 of 5
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No. 16, Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
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453 Reviews from our TripAdvisor Community

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kuala lumpur
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

If location is your main priority and you don't care for cleanliness, service, courteous staff and condition of the room, then Mahkota Hotel is the right place. We tried to check in early before 2 pm but were curtly told by a sullen receptionist that RM100 plus would be charged if we wanted to check in early. We came back... More 

Helpful?
Thank gelaine250
Singapore, Singapore
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great Hotel situated in Central Melaka - Great buffet breakfast - Nice pool and good service. Highly recommend if visiting the "World Heritage City" of Melaka. Close to Jonker Street and Hard Rock Cafe - Very Historic city and great to walk at your leisure.

Helpful?
Thank Gary B
kl
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the room is poorly lit ..even the corridor (esp. evening)...air cond is terrible ..furnished with 80's furniture...please upgrade... choices of food is great but only for one day...because if you re staying for more than that then 'deja vu'...the same experiences of menu ...i had run out of menu after two days... i had problems with the access card for... More 

Helpful?
Thank jon_labu
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear jon_labu, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with Department Heads on the... More 

Travelers are raving about these Melaka hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Spent one night here. Two adults and two children. Booking sheet said check in after 2pm Tried to check in at 2.30 but was told that the room was only available after 5pm. After some "debate" we were told maybe 3.30. Blurb on the website said free wifi - but that isn't the case. Further check of the website indicates... More 

Helpful?
Thank Joseph B
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Joseph B, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with Department Heads on... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Good location and service. I had a great time here and was looked after week by the staff. The room was clean and comfortable. For tropical place like Melaka it was really good to have access to the pool and have a few cocktails after a long day of walking. My trip was a bit short so would love to... More 

Helpful?
Thank Hansen_porter
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Hansen_porter, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We appreciate your feedback on the property and services accorded, it is our standard to accord a friendly and comfortable hospitality to all guests to ensure they check-in happily... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

My 2nd stay at this hotel,at the same room. we(book for 6 room) got the aircond problem during midnight. after replace to another room, it solve our problem(at least,we can sleep well) but compare to other hotel that i manage to stay, this aircond facility is too POOR. pls upgrade this facility service. my Bos ask me to not booking... More 

Helpful?
Thank Muhd K
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Muhd K, Good Day! First of all, allow us to apologize on the unpleasant experience on your patronage at our hotel! Having discussed with our operation team, your feedback saddens us as we strive to provide awesome service to all our guests. It is always our priority to accord a clean and friendly environment to all our supporters! Rest... More 

Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for only a night and we booked the one with the 2 bedroom apartment. Check in was smooth, once we got into our room, most of us were disappointed as it is a very old concept with dirty walls in both the rooms and toilets. We asked if we could get a nicer room or at least change... More 

Helpful?
1 Thank Sha_Shae
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Sha_Shae, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with Department Heads on the... More 

Perth, Australia
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 20, 2015

Traveller from KL to Melaka and had booked this hotel with two bedrooms. Turned out that the 4* rating was self rated and this was more like a 2* though the front fasçade and the grounds looked wonderful. Of the two lifts to our floor only one worked, we constantly had problems with the swipe cards to our room and... More 

Helpful?
1 Thank Paul C
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Paul C, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka, trust you had a fruitful trip visiting The Historical City of Malaysia. We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with our Room Division Department on the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2015 via mobile

We stayed in family suite for 2 days. The facilities are very poor. The bath tub is dirty, the water supply is very small, not even can wash hand. The room is very smelly. The television still using old model. The TV program only provide Local TV and very blur. The only 2 elevators only 1 is functioning. The swimming... More 

Helpful?
1 Thank Li Li T
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Li Li T, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with Department Heads... More 

Singapore River, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 10, 2015

This is not a hotel, is actually apartment. There are many types of foreign workers staying in this so call hotel. We had a 2 nights stay and out neighbour is foreign workers. The room is smelly..tin many foreign workers had been staying in this room.The water flow is like dripping can't even take a bath.

Helpful?
Thank Suzieyeo1959
Mahkota_Marcom, Public Relations Manager at Mahkota Hotel Melaka, responded to this review

Dear Suzieyeo1959, Good Day! Thank You for patronizing our hotel during your recent visit to Melaka. Trust you and your family had a pleasant trip to The Historical City of Malaysia! We do apologize on all inconvenience caused, we will definitely look into the points raised by you immediately. Rest assure that we have dealt with Department Heads on the... More 

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