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Hatten Hotel Melaka

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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000 Malaysia
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Traveler (2860)
Room & Suite (995)
Dining (217)

About

#25 of 215 hotels in Melaka
Location
Cleanliness
Service
Value
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Center with Internet Access
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
Malay
3,127Reviews83Q+A100Room tips
Traveler rating
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Popular mentions
Farah H wrote a review Sep 16
Kuala Lumpur, Malaysia5 contributions
The hotel is really showing its age, with stained carpets, bedsheets and even curtains. I’m quite confident that they’re all clean but the stains doesn’t look very good. The bathroom floors were icy cold, even when dry. Need to remember to put on the room slippers. The elevators were really really slow and inefficient, we had to wait almost 10 minutes just to go for breakfast. Pool was ok, not too crowded just the chlorine smell is really strong. Selection of food was great, tastes good. Walking distance to dataran pahlawan, Mahkota parade, which was really convenient. Overall, we had a nice stay but I expected more from this hotel.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 1 week ago
Dear farahea19, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We regret to note that your recent stay at the hotel was not up to expectations and the unpleasant experience you encountered recently is certainly not acceptable. We take all comment serious and use it to improve and hope this won't set you back in letting us provide you with best experience. Looking forward to hearing from you and hope you give us another try. Kind regards, The Administrator
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Maria wrote a review Sep 14
Boston, Massachusetts13 contributions
+1
Room: Tired old couch, stained curtains, old towels, stained cups (I saw the housekeeper only put some water from tap to wash), leaking marks on the wall and ceiling of the room. Try dialing any of the Housekeeping/ Reception options from the room telephone, non of them works. Room service took very long, only if they deliver what you have requested-- in my case, I asked for laundry bags from the housekeeping staff, but not delivered. Ordered room service and took them more than 24 hrs to pick up the tray dishes outside the room. Other service- breakfast, reception and concierge services are fine. This is my first time staying here, maybe last.
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Date of stay: September 2020
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Best for its location but the town is dead at night, probably due to Covid19
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 1 week ago
Dear MummyAJ, Thank you for your review. We regret to note that your recent stay at the hotel was not up to expectations. This isn't the feedback we are used to hearing. We take all comment serious and use it to improve. For your information, trainings are being conducted regularly to ensure consistency and brand values. Being a team, we are committed to redefine our services. Rest assured all your comments will be shared with the team for further detailing. Nothing is more important than regaining your confidence and we hope to have the opportunity to welcome you again soon, providing you with a more positive experience. Kind regards, The Administrator
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iamsas wrote a review Sep 13
Kajang, Malaysia394 contributions78 helpful votes
Booked 2 room via online and paid in full. Reached hotel lobby at around 3.30 p.m. A bit crowded. After a long wait (around 45 min- 1 hour), I was told the the rooms (2) are not ready yet?!! at 4.30 pm???. The guy at the counter said that I have ask him the status update if the rooms are ready. he never say sorry or even a smile ... I asked him every 15 minutes and still no room available!!!. after 2 hours wait, I went to another guy at the reception and ask for any room available. I got it this time. Again never say sorry or anything..VERY RUDE for a 5 star hotel. When i reached the room, it is tidy but there is no towels at all. Again, I need to wait another half an hour for the towels "to arrive"... I say no more for this poor service.... I would think twice for another stay here.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 1 week ago
Dear iamsas, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. This isn't the feedback we are used to hearing and take all comment seriously. Your kind patience and understanding are very much appreciated as we continue to improve our services. Nothing is more important than regaining your confidence and we hope to have the opportunity to welcome you again soon, providing you with a more positive experience. Kind regards, The Administrator
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JAL wrote a review Sep 4
Kuala Lumpur, Malaysia54 contributions35 helpful votes
Ridiculous hotel has no SOP in place. They scan patrons but allow kids to crawl at their lobby carpet without mask. While it is true it is thr parents’ job to ensure kids are protected, hotel should have teams checking to ensure the enforcers do not shut down their business. Good luck, i’m moving to Holiday Inn.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 2 weeks ago
Dear IADORECHUBS, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We regret to note that your recent stay at the hotel was not up to expectations and the unpleasant experience you encountered recently is certainly not acceptable. We take all comment serious and use it to improve and rest assured the same situation would not persist again. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator
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Adrian Ong wrote a review Aug 2020
Kuala Lumpur, Malaysia12 contributions22 helpful votes
I reached the hotel around 3.40pm on 22/08/20. There were long queues in all counters and no proper arrangement on the queue which resulted I waited until 5.45pm for my turn which wasted a solid 2 hours of my time. This is my first ever and longest queue in my life in a so called 5 star rated hotel. Upon checking into the room, I noticed there no towel for shower in bathroom. I asked housekeeping and was told the whole hotel is awaiting for laundry supplier to deliver towel around 7pm to 8pm and they can only supply 2 pieces each room. Breakfast is very basic and could't ask for extra as it is controlled by chef due to SOP and they will tell you leave for other guests. I won't recommend this hotel and is certainly a no, no, for my future trip.
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Date of stay: August 2020
Value
Cleanliness
Service
Room Tip: Not recommend to stay in this hotel
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1 Helpful vote
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Response from Hatten Hotel Melaka, General Manager at Hatten Hotel Melaka
Responded 3 weeks ago
Dear Adrianong18, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Rest assured we are always improving to serve our valued guest better and hope you will give us another try to provide you with the best experience. Thank you for your patronage and we look forward to welcoming you back again soon. Kind regards, The Administrator
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PRICE RANGE
$43 - $68 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
704
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Frequently Asked Questions about Hatten Hotel Melaka
Which popular attractions are close to Hatten Hotel Melaka?
Nearby attractions include St. Paul's Hill & Church (Bukit St. Paul) (0.3 miles), Malacca Heritage Centre (0.3 miles), and Malacca Sultanate Palace (0.3 miles).
What are some of the property amenities at Hatten Hotel Melaka?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hatten Hotel Melaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hatten Hotel Melaka?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hatten Hotel Melaka?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Hatten Hotel Melaka?
Conveniently located restaurants include Nadeje Cake House, Restoran Tong Sheng, and Nyonya Makko Restaurant.
Are there opportunities to exercise at Hatten Hotel Melaka?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hatten Hotel Melaka have an airport shuttle?
Yes, Hatten Hotel Melaka offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hatten Hotel Melaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hatten Hotel Melaka offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hatten Hotel Melaka?
Many travelers enjoy visiting A Famosa Fort (0.5 miles), The Royal Press (0.6 miles), and Casababa Gallery (0.6 miles).