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Wana Riverside Hotel

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238 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Aarhus, Denmark
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

We saw this hotel with a descent score on trip advisor of 3,7. Therefore we had quite high expectations. The hotel staff seemed friendly but almost no-one spoke English and communication was almost impossible. We didn't get a single visit by housekeeping in our 3 nights stay. The concierge actually looked at us weirdly when we asked for it and... More 

Helpful?
Thank Daniel M
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed for 2 nights, the service is very slow upon check in. I had to wait for so long. Front desk staff is not friendly and not helpful. Room condition is really worse. I couldn't sleep for 2 nights because the mattress is a playground for the bugs and I were bitten all over my body.Think bfore checking in...

Helpful?
Thank Jaja_katakizika

Travelers are raving about these Melaka hotels

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed May 1, 2016 via mobile

I had to stand for one and a half hour just to check in ! And the staff couldn't even provide the room which I've booked and we had to downgrade to another room. This hotel also has no bell boy, which is fine, I suppose. I mean, what do you expect from this quality level. The room has a... More 

Helpful?
Thank hobbitwithalaptop
Palm Beach, Australia
Level Contributor
147 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed April 14, 2016

OK so the hotel needs a good reno to freshen up the decor in the rooms but the river view was lovely, especially the sunrise on the water was like liquid bronze. The restaurant also overlooks the river so it's very relaxing. If the bed had been more to my comfort choices we would have stayed a few more days... More 

Helpful?
Thank Linda B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 26, 2016 via mobile

Reception was friendly but very slow and did not know what they were doing. The water was yellow, breakfast selection was limited and tasted below average. The rooms were alright but very old. In need of renovation. Overall, very poor.

Helpful?
1 Thank Koh K
Jakarta, Indonesia
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 1, 2016

- Location beside melacca river - Standard 3 stars room, not really clean & sometimes smelly - Not many choice of breakfast & taste average - Restaurant with nice view, direct to the river - staff have good service

Helpful?
1 Thank Intan C
Penang, Malaysia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 23, 2016

The front desk staff are pleasant but need to be trained properly. They seem not to know what to do and how to even register an arrival and it took so very long to register us in. Quite a different story from my previous stay here. We were given a room 424 that had bed bugs (Cimex lectularius) in the... More 

Helpful?
Thank palani47
Kuala Lumpur, Malaysia
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 21, 2016

It is beside the river and walking distance from Jonker Walk. My room has nice view and it was a nice stay. I had few problems, but when it was reported, it was fixed. The restaurant has a nice view of river.

Helpful?
Thank Reazbd
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed February 16, 2016 via mobile

Rooms are comfortable and river view nice during night but will never stay here again due to their super rude staff. No customer service skills at all. I am from hotel industry also but their ignorant behaviour is unacceptable. There are better options nearby please stay away from this hotel unless u are truly desperate.

Helpful?
2 Thank Su D
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 11, 2016 via mobile

This place is indicative of bad service everywhere in Malaysia but worse. I have stayed in hotels where large groups have checked in before but these people were poorly organized and displayed no sense of customer service whatsoever. After the large group had checked in, there were only 4 people ahead of me. I have never waited so long to... More 

Helpful?
1 Thank Miguel C
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
Official Description (provided by the hotel)
The Wana Riverside Hotel is centrally located by the Melaka River in the heart of the UNESCO World Heritage Site, a title bestowed in July 2008. Rich in history, culture and diverse cuisine, Melaka which dates back to the 1400's, is a melting pot of Malay, Chinese, Indian and European influences that reflects the essence of modern Malaysia. Melaka is truly unique in what it has to offer and whether it is for business or pleasure, the Wana Riverside Hotel is central to an enjoyable stay. ... more   less 

Additional Information about Wana Riverside Hotel

Address: No.2, Jalan Munshi Abdullah, Melaka 75100, Malaysia
Location: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range: $23 - $36 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wana Riverside Hotel 3*
Number of rooms: 170
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