We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel Melaka

Traveler (535)
Room & Suite (118)
Dining (78)
Certificate of Excellence

About

#12 of 189 hotels in Melaka
Location
Cleanliness
Service
Value
Certificate of Excellence
Our hotel offers 273 rooms, including 27 suites and a luxurious Presidential Suite. Our stylish guest rooms feature a lounge chair or sofa, a 48-inch LED TV and work desk. The bathroom has a walk-in rain shower, private toilet and deluxe bathroom amenities. Our spacious suites boast a private bedroom, a separate living area, dining table and sofa. Some suites overlook the Straits of Melaka. Family-friendly facilities include a kids club, a fitness centre, outdoor infinity pool, sauna and steam rooms. For groups there is an option to connect up to four rooms with a shared private hallway. For an authentic dining experience, this hotel offers three distinctive outlets. Makan Kitchen offers daily buffets and live cooking stations serving Malaysian and international cuisine. Tosca Trattoria Italiana features indoor and al fresco dining with stunning views, and Axis Lounge boasts a relaxing environment ideal for drinks and light snacks. In-room dining is available 24 hours.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Meeting rooms
Valet parking
Parking
Free internet
Wifi
Public wifi
Paid internet
Internet
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Non-smoking rooms
Suites
Bathrobes
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Family rooms
Room service
Safe
Iron
Minibar
Complimentary toiletries
Hair dryer
Show more
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
Chinese, Malay
Hotel links
Visit hotel website
Special Offer:Hilton Asia Pacific Sale
Hotel deals
452Reviews
34Q+A
39Room tips
Traveler rating
  • 248
  • 129
  • 39
  • 23
  • 13
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
A great choice in Melaka as the room and facilities are still pretty new and we had a great stay too. Room are spacious, connecting room were well arranged prior check in. Connected to Elements Mall, Jumpers Land - an indoor playground for my twins.
Read more
Review collected in partnership with DoubleTree by Hilton
Response from doubletreemlk, General Manager at DoubleTree by Hilton Hotel Melaka
Responded today
Dear LAY KHIM Y, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us. Good to know that you liked your room very much as it was comfortable and spacious enough. I look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Carey Osborne General Manager
Read more
Hotel's Favorite
This is a new hotel in Malacca. It is located next to the sea and above a mall. Sadly the mall is empty except for a few shops that remain open. The room is spacious and comes with good amenities. No more keycard used to activate the electrical in the room. It's automatic. Breakfast spread is up to standard for a four star hotel. It may be challenging during busy hours but you have ample time to have your breakfast from 6:30am to 10:30am. Guests get a free entry to Hatten Place Sky Deck which is located at 44th floor of the building. Just present your room card details to the registration counter. Good 360 view of Malacca from there.
Read more
Response from doubletreemlk, Manager at DoubleTree by Hilton Hotel Melaka
Responded May 7, 2019
Dear MHasni, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us. Glad to know everything was up to your expectations. I look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, NorSahara Ahmad Operations Manager
Read more
We booked a 2-night stay at the hotel. As Hilton Honors Gold member, we were usually greeted with a warm welcome whenever we stayed at any Hilton/DoubleTree chain. However, the Malay female front desk staff, who was helping us with our check-in at DoubleTree Melaka, seemed to have left her smiles at home and was a bit impatient when I tried to clarify about the pricing for upgrade to Junior Suite even though there was no other guests behind the line. Other than the not-so-pleasant check-in experience, the hotel met our expectations in most other aspects. - The upgraded King Deluxe Room was of good-size and new; came with an unusually large bathroom with a separate rain shower and bathtub - Hotel is located at a quieter part of the city with shared parking with Elements Mall, Hatten Place and Silverscape apartments. Parking starts from 5th storey - Concierge team was friendly and knowledgeable about the town - Buffet breakfast was good and had decent selection of food. The staff at the restaurant always put on a smile and were quick to clear the used plates - There is a kid room at level 13, where kids can read or play ps4 games - While there is no exclusive lounge for gold/diamond members, gold/diamond members can enjoy complimentary light snacks and beverages from 2pm to 6pm at the Axis Lounge
Read more
Response from doubletreemlk, General Manager at DoubleTree by Hilton Hotel Melaka
Responded today
Dear k2papa, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us. Good to know that you liked the breakfast that was served and also that our team members have done a great job in delivering their hospitality services. However, I am disappointed to hear about the shortfall in services during check-in. Kindly be assured that your feedback has been duly noted for further improvements. I look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Carey Osborne General Manager
Read more
Very comfortable and cosy hotel right in the heart of Melaka. Clean and spacious rooms. Nearby food and amenities available. Walking distance to many restaurants and shops. Swimming pool was clean and well maintained
Read more
Review collected in partnership with DoubleTree by Hilton
Response from doubletreemlk, General Manager at DoubleTree by Hilton Hotel Melaka
Responded 4 days ago
Dear I7625IPlyn, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us. It is great that you liked everything that was provided for you during your stay. I look forward to welcoming you back to DoubleTree by Hilton Melaka again soon. Sincerely, Carey Osborne General Manager
Read more
I stay at DoubleTree BKK and JB before but this new hotel is the worst. We did a check in at 2+pm. Was told luggage would be send to our room. 3pm got our room and we went out but till 5+pm our luggage was not even in the room. We also booked for 3 pax for 1 of the room. Email them 1 week before n was told they will setup the extra bed. Informed front desk when I check in too. When we came back at 5+ it wasn't there. I called them again and this time when we came back the extra bed wasn't there again. Hilton service standard? Pls. It's time u all relook into your level of service. N window frame was dusty and dirty too. This is your housekeeping standard?? As a gold member, I am super disappointed and I will not recommend anyone to stay there. Even hatten is way better than this new hotel. If you even go malacca, avoid this hotel but only in malacca.
Read more
Response from doubletreemlk, General Manager at DoubleTree by Hilton Hotel Melaka
Responded today
Dear fredggy, Thank you for leaving us with a review. However, I am disappointed to hear about the shortfall in services that you had experienced. Regarding your luggage, our trainee did go up to deliver your luggage but nobody was in the room to collect it. After that, he took back and stored it at the concierge desk without informing the team leader, hence, it was delayed. As for the window frame, rest assured that we will work together with the engineering team to get this rectified. Our team did overlook your request for the extra bed. Kindly be assured that your feedback has been duly noted for further improvements as all our guests' feedback are equally as important. I hope to have the opportunity to welcome you back to stay with us again for a better experience. Sincerely, Carey Osborne General Manager
Read more
Previous
PRICE RANGE
$57 - $109 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaMelaka StateCentral Melaka DistrictMelaka
NUMBER OF ROOMS
272
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing