I left my kindle in the room and was worried it was lost for good. Chantelle found it for me and personally shipped it to my home! Way above and beyond what any normal staff would do. Thank you, Chantelle!
My choice of hotels/motels has always been Hilton and Marriott properties. This hotel really gave me the impression I bought a Rolls-Royce for the price of a Honda. We retirees look for deals and this visit was the best deal of all deals.
I think my experience was due to building renovations. None of the lights in the bathroom worked, I could not find a working outlet and the TVs would not turn on. There was also an unpleasant odor. This was concerning because they said the cleaning staff had just finished. I knew I couldn’t sleep there and immediately checked out. The front desk person was very nice and apologetic. It looks like the lobby has been updated. Maybe they just need more time to get to all of the rooms.
I find myself in Huntsville frequently for business. The South Parkway Doubletree has become my preferred hotel because 1) the rooms are always clean; 2) The front desk staff is exceptionally helpful; 3) Close proximity to the Arsenal and restaurants. When I mention the front desk staff, I’ve had several great experiences where I felt they went above and beyond good service. Breakfast is very good and the breakfast crew takes a lot of pride in their service. To balance out my review, I think the fitness center could use more equipment and the hotel bar leaves room for improvement. I don’t know about the pool as I haven’t used this hotel during pool season, but it looks very good. I’ll continue to choose Doubletree on S. Parkway.
As a Hilton Honers member I have stayed in many Hilton properties, however this one seemed tuned down the stairs were literally falling apart from the VERY old carpet. The place needs a lot of renovations to adhere to code in my opinion. Breakfast on the other hand was great mainly dueto the exceptional staff. Rob P.Curry
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing