We stayed here in July for 2 nights. We travelled 13 hours the day of and arrived in the evening only to be told rooms were still not ready and we waited 2 hours before getting into our room. Luckily the room was clean when we went in but had to go back and get our own bedding for the pull out bed and more towels. We were told we would be camped for the first night stay so decided to wait it out…. But this never happened! I tried to confirm on check out but no one ever came down to the front desk after waiting. Pool- looks great on the pics, very gross. Our kids were not excited to use it. Only once did we actually see a pool down available as well. Outdoor seating area- random cushions on the odd chair that don’t fit. Fitness area- one working treadmill that was surprisingly hard to get! And missing weights in the set so hard to even lift properly. No weight bench at all nor exercise ball to use… just a plastic outdoor chair. While the lady who first checked us in was obviously doing her best dealing with so many people waiting for rooms when housekeeping didn’t show up, I am annoyed that the “comp” room did not happen, and even more annoyed at trying to get help at the front desk at any time in our stay was near impossible. I know staffing shortages are quite a thing now but perhaps don’t book as full then or pay your staff more. We will not stay again… and may have next year for a week during space camp. I would highly recommend moving on to another hotel if you are considering this one. The only benefit was the room was clean and space for 5 of us.…
The hotel was run down, especially by Double Tree standards. The outside pool area definitely needed maintenance. The door handle to the room didn’t work properly. Carpets in the room were stained and the furniture was in poor condition. Even the beds were sloppily made. In one word, the place was icky!
Great staff, clean suites and comfortable. We were not expecting the warm cookies and complimentary waters. Fun place to stay for all ages. We would certainly go back and stay there again. Also easy to find.
This is the most old and outdated Doubletree I have ever stayed at in my life. I am a Hilton Honors Reward Member. Which covers Doubletree. They should be ashamed to have this hotel in their membership. Rooms are old. Lights missing in ceiling. Broken iron. Pool is outdated with the wooden gazebos falling apart. Paint coming off outside walls. Check in with digital key. Key was opening wrong door.
For the amount you spend ($150/night) you might as well go to the Holiday Inn.. water cold.. no breakfast and in 2022 they still require a payment for “premium internet” for ?? You guys should evolve.
I enjoy myself and we come again to this property. The cookies were nice and warm when I got them. I would say this the outside of the property doesn’t look exciting but inside was nice maybe change carpet in halls.
Very Clean rooms, two room suites with bathroom in between. All the necessities one might need. We stayed two times coming and going from a group trip to Panama City Beach for a car show. Had booked 9 rooms with Pamela, who was very accommodating. Wanda and her crew were very attentive at the buffet breakfast. Everyone, in our group of 9, was very pleased with the cleanliness and staff at the hotel. It is a short drive to a Mexican place and on our 2nd stay we walked across the parking lot to a pizza place, both very good food!
Liked that the breakfast Buffett was open - really have missed that during the pandemic! Friendly staff! Walking around outside the location had a good view of the night sky and could see lots of stars. Room was clean and ice machines were in convenient locations! Wanted to get in the pool/hot tub, but didn’t have time… everything was good! Definitely would recommend for anyone.
Great accommodations and excellent staff service. Greeted with a smile. Explained the hotel policies and dining arrangements. The rooms were very clean and in excellent condition. The breakfast was great and the serving staff, outstanding.
Location was perfect for our purposes, room and facility seemed very clean, but lack of on-site (or even nearby) dining was very disappointing. We ended up skipping dinner. Website was misleading about services available. We could see the staff was trying hard.