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Bought & paid for room on hotwire. Check in took 20 minutes (it was already paid for?). Clerk asked for a credit or debit card which was fine...I reminded him I had already paid for the room and asked it he was going to charge...More
Thank Judy B
Response from VinceR355, Public Relations Manager at Key West InnResponded 3 weeks ago
Thank you for your candid review and valuable feedback. We do our best to make sure that every guest has a great experience with us. We're sorry, but the payment issues that you had are very common in the hotel industry.
Every debit card issuing...More
We stopped here for the night on a recent trip to Arkansas. The name is probably what catches a lot of peoples eye and the decor lives up to it. The lobby is kind of beachy, but not in an overblown kitchy way. The rooms...More
Thank Bruce K
Response from VinceR355, Public Relations Manager at Key West InnResponded October 13, 2017
Thank you so much for the review. We hope to have you back. If we could rate our guests, you'd be the tops.
Accommodations were decent, however the sales manager is rude and tries to belittle you. "The sales manager" doesn't know who owns the hotel. I asked for her bosses name and number so I could contact them about her behavior, she said they didn't do that...More
Thank Terri W
Response from VinceR355, Guest Relations Manager at Key West InnResponded September 11, 2017
Thank you for your candid review and valuable feedback. At Key West Inn, we always aim to ensure every guest feels cared for, valued and respected. We do our best to make sure that every guest has a great experience with us. The issues you...More
I came in at 2am and was greeted by Mark. I don't think this hotel could find a better person to make a wonderful first impression. This hotel is so clean. From the lobby, bathroom in the lobby and the room. Mark made sure that...More
My co-worker and I were driving from Memphis to Atlanta late at night and decided it was time to stop for the night. We were just over the Alabama border from Mississippi and there weren't many options. So we got off at the first exit...More
Response from VinceR355, Public Relations Manager at Key West InnResponded April 11, 2017
Thank you so much for the praise. We get similar comments everyday. We do our best to provide a clean hotel at a competitive price, but have a difficult time getting the message out without the name recognition of the larger chains. -...More