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I was part of a group at organized a higher education technology conference at Lake Guntersville State Park. This was our first time to hold this event at Lake Guntersville. I was very impressed with the level of service and professionalism of the staff! Any...More
Response from Heather M, Park Operations Assistant at Lake Guntersville State Park LodgeResponded yesterday
Thank you for taking the time to give a thorough review. You are correct in saying we are in need of a major upgrade with the infrastructure. We are continually striving to combat unforeseen issues with our WIFI and continually addressing this need. We hope...More
Stayed here for a retreat. Let's strat with the fact that it's a state park so expectations can only go so far. The view is gorgeous. The rooms are a hot mess. The quality control at this state run facility is poor. Even if you...More
Rooms were clean but very outdated. Peeling and patched wall paper on the walls with an old bedspread and low def CRT television. Restaurant was old looking and dark but ok. Food was ok. Restaurant staff wasn't very friendly but service was ok..
This is without a doubt the filthiest hotel I have ever stayed in. The carpet is so nasty I won’t remove my socks. There are crumbs and who knows what else ground into the carpeting. I won’t even mention the baseboards which are covered in...More
Response from Heather M, Park Operations Assistant at Lake Guntersville State Park LodgeResponded 6 days ago
It is quite unfortunate that you experienced such a disturbing visit while at our park. I encourage you to call the park office to further detail any other disturbances you experienced here. The hotel is definitely looking at remodeling, however, the smell of mold, mildew,...More
I evacuated from Naples, Florida for Irma, and ended up here. I wish I hadn't. When I checked in, I asked about the possibility of extending my stay, and explained the situation. The clerk told me that I'd have to tell them as soon as...More
Response from Heather M, Park Operations Assistant at Lake Guntersville State Park LodgeResponded 2 weeks ago
We are very apologetic that you had to evacuate your home, much less be treated with any ounce of unwelcoming behavior. It is not acceptable that you were treated with anything other than a kind welcome and we will assure our customer service attempts are...More
Response from Heather M | Property representative |
I apologize we didn't reply to your question sooner. It appears the questions portion of trip advisor is a different page. That was my fault. Specials can be found on website at anytime and are posted on our FB page as well.