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Holiday Inn Express Hotel & Suites Gulf Shores

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Holiday Inn Express Hotel & Suites Gulf Shores
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217 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Gulf Shores
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Showing 215: English reviews
Birmingham. AL
Reviewed October 15, 2016

Stayed three nights just before National Shrimp Festival. On check-in, I was assigned a two-queen room when I reserved a king, but the front desk had done just the opposite to guests who had checked in moments before, so the staff switched us. In the process, the staff noticed that a settee had been soiled by a previous guest and...

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Helpful?
1Thank realkyhick
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for your review of our hotel. I am very pleased to see that you enjoyed your stay here with us. I do appologize for the inconveniences you experienced with the TV channels and internet connection. We are currently working on uprades throughout our hotel, including technical ones. We hope that you will come back and see the improvements...

Montreal, Canada
Reviewed October 4, 2016

The hotel itself was nice and clean but the experience I had with the staff was all but questionable. The front desk woman was not the nicest person to be in communication with. Not only was no eye contact made the entire time when speaking to her, the tone in her voice was not really appreciated.

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Helpful?
1Thank christinechases110
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear christinechases110, Thank you so much for your review of our hotel. We are pleased to know you liked the cleanliness of our hotel and enjoyed your stay with us. We would like to apologize that the service and response you received from our staff did not live up to your expectations. We highly value views, opinions and feedback from...

Dallas, Texas
Reviewed October 3, 2016

A good mid-level hotel. Our room was king suite. The bed was comfortable. The room was obviously used a lot because it was showing a few signs of wear and tear. The bathroom does not have a fan and door closes automatically, so signs of water damage on the roof. The room was clean and the shower was nice. Hotel...

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Helpful?
Thank TexasCouple_24
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you for your review of the Holiday Inn Express of Gulf Shores, Alabama. We appreciate your feedback. We are about to begin renovations in order to corect a few problems, such as the ventilation in the bathrooms. I am happy to see that you had a comfortable stay and hope that you will stay with us again on your...

Manhattan, Kansas
Reviewed October 2, 2016 via mobile

I loved the ease of location. A short drive down the main road took us right to the beach, dining and shopping. The front desk staff was very friendly and helpful. We enjoyed a nice breakfast and the staff had everything well stocked. The small outdoor pool was also a nice bonus.

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Helpful?
Thank jenijun
Reviewed September 24, 2016 via mobile

First time we stayed at a Holiday Inn Express and was pleasantly surprised with the room. It was large enough, well decorated, clean, and quiet. Breakfast was adequate. For the price we will stay again.

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Helpful?
Thank Art D
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alexander L. General Manager

St. Louis, Missouri
Reviewed September 23, 2016

Know the rating does not seem to match the title. I have come to expect more from Holiday Inn. I believe they tried to revamp their reputation a few years ago and they had. New hotels, new color scheme and such. The problem is that many owners stop there. They do not do regular maintenance. They do not clean the...

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Helpful?
1Thank moore1200
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear moore1200, Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not fully enjoy your stay with us due to the condition of the hotel, specially the overall cleanliness and the water supply. Please accept our sincerest apologies for we failed to meet your expectations. I have taken note of...

Perth, Australia
Reviewed September 19, 2016

As others have said this hotel is not near the beach and is too for to walk to the beach. The price is a lot more competitive than the beach front hotels. The rooms were large and free parking was a plus. However we had a few issues- the most important one was no safety deposit box, The in house...

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Thank October201059
Nixa, Missouri
Reviewed September 19, 2016 via mobile

Room was decent, and service was average. However, upon check-in I was given a password for Wi-Fi. The Holiday Inn WiFi rarely showed up in my available list and when it did, it said poor connection and would work for a few seconds and then disappear. Not to mention that it said not secure and there was no password required....

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Helpful?
Thank kbrazilebsb
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Dear kbrazilebsb, Thank you for your comments about your recent visit to our hotel . We sincerely apologize for the inconvenience that you have experienced during your stay due to the condition of your room and the service . Be assured that we will take care of this problems. We hope to see you soon again welcoming you to offer...

Reviewed September 16, 2016 via mobile

Loved this hotel!! It was only a mile away from the beach. The front desk was amazing. The breakfast was okay wished they had different items each day. If we ever come back we will definitely be back to this hotel

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Thank Sara M
New Orleans, Louisiana
Reviewed September 7, 2016

We absolutely loved our stay at Holiday Inn Express Hotel & Suites in Gulf Shores. Though not directly on the beach, it's just a short drive away and very reasonably priced. We had a party of four, so we went with a Suite and paid $175 a night on Labor Day Weekend. It's not a large hotel, but it has...

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Helpful?
Thank Trisha T
GMgulfshores, General Manager at Holiday Inn Express Hotel & Suites Gulf Shores, responded to this review

Trisha T, Thank you so much for the kind review! We are glad that our hotel lived up to your standards, and that we were able to accommodate you with your late checkout needs. We are pleased to hear that you had a great start to your day with our wonderful breakfast, and had a wonderful stay. Please come back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Your search for Gulf Shores best lodging value ends here! The sugar white sands of Gulf Shores is only moments away from the areas newest hotel, The Holiday Inn Express & Suites of Gulf Shores, AL. Our promise to you is a great room with great service and incomparable value. Whether you are traveling on business or pleasure, the Holiday Inn Express and Suites of Gulf Shores is sure to have a room or suite to meet your needs. Let us be your host to a great getaway! Our property is conveniently located in the heart of all the main attractions and world renowned restaurants that make Gulf Shores and Orange Beach, the premier vacation destination in southern Alabama: Waterville USA, Alligator Alley, Tanger Outlet Center, The Track, Adventure Island, Lambert's Cafe, The Hangout, Adventure Island and the Gulf Coast Zoo just to name a few! If you decide to take a break from the beach, we invite you to take advantage numerous championship golf courses and outstanding charter fishing opportunities. Travelers are encouraged to spend some time at the areas best shopping complex, Tanger Outlet Mall. The kids are sure to enjoy Waterville Waterpark and the go-karts at the Track Recreational Center. Companies like BF Goodrich and Vulcan Materials Company anchor a vibrant business community. Great Gulf Shores shopping, restaurants and entertainment reside only a few footsteps from our front door. We welcome you to experience all that the great coastal community of Gulf Shores, Alabama has to offer. Stay Smart at the Holiday Inn Express and Suites of Gulf Shores. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Gulf Shores

Address: 160 West Commerce Avenue, Gulf Shores, AL 36542-3498
Location: United States > Alabama > Gulf Shores
Price Range: $87 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Gulf Shores 2.5*
Number of rooms: 89
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Also Known As:
Holiday Inn Express Gulf Shores Hotel Gulf Shores
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Gulf Shores staff and other travelers.
14 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Gulf Shores staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Away from the elevator. A door bell rings when elevator door opens.”
 of 5 bubbles lynnsQ7770HG, Nov 24, 2016 | Read review
“DO NOT have 107 or any rooms near the pool!”
 of 5 bubbles kiki4travel, Mar 17, 2016 | Read review
“First floor was great.”
 of 5 bubbles Bones06, Mar 4, 2016 | Read review
“breakfast lady is awesome”
 of 5 bubbles 570busterd, Feb 22, 2016 | Read review
“check the home page to get the room you like.”
 of 5 bubbles 268emmetg, Jan 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question