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Holiday Inn Express Hotel & Suites Florence

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180 Etta Gray Street, Florence, AL 35630
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Holiday Inn Express Hotel & Suites Florence
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75 Reviews from our TripAdvisor Community

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Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Not only is this my choice of hotels when I'm in Florence, they care. The room was nice and I was there on a very cold night. The room was comfortable and heat worked great. Nice facilities. Plenty of choices to eat in walking distance. I left some personal items behind when I checked out and when I called the... More 

Helpful?
Thank Steve W
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am particularly glad to know that you enjoyed our facilities and the close proximity to restaurants. I am also happy that we were able to... More 

Atlanta, Georgia
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 22, 2015

I have visited this hotel twice before, once in 2010 and again in 2012. Suprisingly after 5 years this place has held up and hasn't aged at all. Service is good, They have a great Indoor pool and hot tub, and patio. The breakfast is better than most other HIEs. The room is Above Average than most HIEs. Safe Area.... More 

Helpful?
Thank Eli C
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for taking the time to post a review about your stay with us .We truly appreciate the feedback. All of the staff work hard to make sure our hotel stays in great shape so that our guests can enjoy all of our amenities.We are very glad that you have chosen to stay with us several times and we... More 

Peru, New York, United States
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

No issues. Clean and comfortable stay. The breakfast was well stocked and attended to by staff. Even with a high school sports team staying there it was quiet and without issues. I would not hesitate to stay here again. A nice discovery. A safe bet.

Helpful?
Thank Michael B
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

We are very glad that you enjoyed your stay with us. We know that you have a choice and we are happy that you chose the Holiday Inn Express & Suites Florence NE for your lodging needs. We hope you will come and stay with us again soon . Glenda Gilliam General Manager More 

Boston, Massachusetts
Level Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed December 17, 2015

I do lots of traveling and stay in lots of hotels during business and personal traveling and I'd have to say that I was very happy to have stayed here. I had never been to Alabama before but if this location was any indication of how nice people are, then Florence is the place to go! I didn't have any... More 

Helpful?
Thank Ambrose L
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Glenda Gilliam General Manager More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 15, 2015

This is my second time staying here on business, and I thought the service was better last time. The hotel is nice and has plenty of restaurants close by. I guess I would say my stay was average, but will hope for a great stay next time I am in the area.

Helpful?
Thank Matt R
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Glenda... More 

Philadelphia, Pennsylvania
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed November 8, 2015 via mobile

I'm a 30 plus year priority club member. I do at least 150 nights year at IHG hotels. This is a typical holiday inn express. However all of the staff are friendly and very helpful unlike most hotels, The person in charge of the free breakfast did a good job in keeping everything stocked. Even though she was very busy... More 

Helpful?
Thank agflag
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you very much for the review of your stay. We appreciate your loyalty as an IHG Rewards Club member. The staff takes great pride in providing our guests with a wonderful experience during their stay.. I am very glad to know that the staff was friendly and helpful and that our location was convenient for you. We hope that... More 

Stratham, New Hampshire
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed October 7, 2015

We recently spent four days down in Florence, AL and absolutely loved it down there. If you're a music fan, this is the place for you! Muscle Shoals, Sheffield, Florence, etc. -- genuine mecca for music buffs. We opted for the Holiday Inn Express because we like the chain and the value it offers. We were definitely NOT disapointed! Just... More 

Helpful?
Thank blondventures
Glenda G, General Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your wonderful review of our hotel. We are so very glad that you enjoyed your stay. A clean hotel and excellent service is something our staff takes great pride in. We hope you will stay with us again and enjoy all our area has to offer. We look forward to welcoming you back. Glenda Gilliam... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 12, 2015 via mobile

We stayed here for one night on 9/5. Check-in & out was a breeze. The staff we encountered were all super friendly. The room was 2 queen beds. Very clean. Beds were comfy. The pool was great. There are several restaurants nearby. We chose Buffalo Wild Wings. Breakfast the next morning was standard continental but yummy. My husband loved the... More 

Helpful?
Thank xxxsas
Glenda G, Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Tupelo, Mississippi
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 9, 2015 via mobile

My husband and I stayed here on a little anniversary getaway on 9/6 and was very pleased!! The staff was more than helpful and very friendly both at check-in and at check-out! The first room they gave us was on the first floor and right across from the pool which my husband wasn't very happy about. We went back to... More 

Helpful?
Thank busymama8
Glenda G, Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Massapequa Park, New York
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 9, 2015

We were very happy with this hotel and its location. Its not far from Ivy Green (Helen Keller's home) in Tuscumbia where we planned to go the next day.The suite was clean and a nice size. The only problem was that the bedding bag for the sofa bed did not have sheets and we had to call.We enjoyed the fact... More 

Helpful?
Thank nina T
Glenda G, Manager at Holiday Inn Express Hotel & Suites Florence, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

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