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Hotel is fine if the stay is short. However any type of lengthy stay isn't recommended. In an 11 day stay housekeeping stopped by one time to refresh towels. Multiple interactions with the front desk staff didn't help fix the issue.More
Date of stay: November 2018
Thank Brian S
Response from IHGService, Guest Relations Manager at Candlewood Suites EnterpriseResponded 3 weeks ago
Hello Brian S,
I appreciate you for staying at Candlewood Suites Enterprise and for giving us your thoughts about your recent visit.
I'm very sorry to know that you had issues with our housekeeping staff. Know that we are committed in our goal of providing...More
My family and I came down to Enterprise for a funeral. We stayed at the Candlewood Suites Enterprise and everything was wonderful. When we checked-in, we were greeted with a smile and the agent handled the multiple reservations with ease. The hotel room itself was...More
Stayed for nearly a month for a military school. Rooms are supposed to be cleaned once a week but over those 4-5 weeks I was there it was cleaned once. There is no breakfast as we were lead to believe. Hotel staff seems unknowledgeable about...More
Date of stay: September 2018
Thank Austin T
Response from IHGService, Guest Relations Manager at Candlewood Suites EnterpriseResponded 4 weeks ago
Hello Austin T,
Thank you for taking time to leave us a candid review about Candlewood Suites Enterprise. I am sorry to learn that your stay was less than satisfactory. Sorry that we fell below your expectation on our areas of service.
IHG values your...More
We checked in after evacuating from Hurricane Michael. The staff worked overtime to get everyone in their rooms. They were very friendly, professional, and got the job done. The room was clean. The bed comfortable. However, our room was badly in need of refurbishing. Because...More
Date of stay: October 2018
Response from IHGService, Guest Relations Manager at Candlewood Suites EnterpriseResponded October 26, 2018
We're proud of the smiles our hotel staff bring and the extra miles they take for our guests. I'm happy that you noticed their efforts to make your stay as comfortable as it should be. It's good to know that you also appreciated...More
Hotel is very clean. The personnel was very friendly and knowledgeable. The hotel was very quiet and the room was very comfortable. I will strongly recommend this hotel. The front desk personnel (Ms Lucy, Ms Tiguila and Rose) went out of their way to accommodate...More