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BEST WESTERN River City Hotel

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197 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Dayton, Ohio
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had to make a last minute trip to AL for a funeral. Not having any one to watch our sixteen year old dog, we had to bring him. The manager was so nice to see that our dog was safe while we were gone for a couple of hours. Can't say enough about the wonderful staff here. Nice rooms... More 

Helpful?
Thank gks1973
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank you for your recent comments about your stay at the Best Western River City Hotel. We appreciate our animal friends very much too. I will pass your words on to my wonderful staff at the hotel. Hope that you visit again soon under more favorable conditions. Safe Travels..... More 

Trinity, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for a last minute, one night getaway for our 17th anniversary. Long story short, we enjoyed our stay. Room and staff were very nice. The bed was a little firm for my liking, and the AC could've been colder. The AC goes down to 60, but I like a room as cold as a... More 

Review collected in partnership with Best Western

Helpful?
Thank Ernest C
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

I appreciate you choosing us to celebrate your wedding anniversary. I further thank you for all your kind comments. Looks like you'll be happily married for many years to come. We'll get the room cooler for you next time..... Happy Anniversary !!!!!! More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It's clean and comfortable but what sets this place apart from most other hotels I've stayed at is the staff. They are very attentive, very professional and very pleasant. I wish I could transplant them to some of the places I stay at more regularly. This hotel is a bit more expensive than some others in the area but it's... More 

Helpful?
Thank JackEllisTahoe
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your recent comments about your stay with us at the Best Western River City. I also, very much appreciate your kind words about our staff. They are what makes the difference with our guests. They all have a great attitude about their work. You see the joy in the faces everyday. We look forward to you staying with... More 

Hartford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed at the Best Western July 12 - 14, 2016. We arrived very late in the evening and the hotel was packed for an area tournament. We were given a room on the third floor that smelled of mildew, the bathroom ceiling tiles were stained with mold/mildew (photo below), the toilet area and adjacent wall had brown and yellow... More 

Helpful?
Thank Mary D
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your recent feedback about your stay last month. We pride ourselves on being one of the Best hotels in the area. Obviously we miss the ball with everything on your stay. We are finishing up an overall Product Improvement Plan that will be completed within two weeks. I am so sorry for all the problems that you encountered... More 

Nashville, Tennessee
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All of our trips lo the Best Western in Decatur, AL are always special for many reasons. The customer service, comfort, and quality of stay are just some of the reasons. One of our main reasons for staying at Best Western River City, it is that our 11 year old cockapoo loves riding on the bell carts and being a... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Shalayne B
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your comments about your recent stay at the Best Western River City. We are so sad to hear about your loved one who is our favorite Belldog. We appreciate you staying with us while in Decatur. I will pass along your wonderful words to our staff. Looking forward to seeing you in the future. More 

Washington, Iowa
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Our family stayed one night on our way south to Florida. We checked in, went to our room and found that our adjoining door didn't lock. We called the front desk and they were so kind and got us another room. We then needed more towels and again, they were so accommodating. The next morning at breakfast the staff went... More 

Helpful?
Thank Teresa B
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks so much for all your kind comments about the Best Western River City. I'm so sorry for the problem with the adjoining door. Maintenance was able to repair it the next day. Our people are what makes us special. I will share this with my entire staff. After all it's usually all about the people and mine are the... More 

Gray, Louisiana
Level Contributor
228 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is now smoke free. Yes! Rooms are always clean, this room needed update/remodel. Bed was pls and lumpy. AC worked great. Breakfast is always good here. Keep up the good work. Staff has gotten a little lacks lately. Hotel is centrally located for me so that is a plus.

Helpful?
Thank MichaelFussell
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thank You for your comments. We are almost finished updating all of our rooms. I'll share all your feedback with my staff. They pride themselves on being the "Best." I appreciate you choosing us while in Decatur. We will continue to improve in every way. Thanks for staying with us. More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2016

The Decatur Best Western has some of the friendliest hotel staff I've eve encountered. They always had a "hello", a wave, asked about our event and seemed truly interested. I often don't eat the free hotel breakfasts but this breakfast was different. The eggs had plenty of flavor, biscuits tasted homemade, as did the afternoon cookies!

Review collected in partnership with Best Western

Helpful?
Thank Helen D
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

You've found out one of our secrets, great food.... Thanks for all the great comments. Our staff is truly one of a kind and loves to get feedback like yours. We hope to get a chance to be your home very soon in the future. Thanks again.... More 

New York City, New York
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 18, 2016

This is the second time I've stayed at this location. Each time, my family and I have stayed for the week and have had no issues what so ever!! the room was clean, the staff was great. Breakfast was great, actually much better than the average hotel breakfast. Great beds! Even with a lot of kids in the hotel, it... More 

Helpful?
Thank RAD1955
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your kind words. Your group is by far and away one of our favorites. Ya'll are just such a class act. Hope that we get to host in future years to come. Safe travels..... More 

1 review
5 of 5 stars Reviewed July 17, 2016 via mobile

From GA and just traveling through. Decided to stay based on reviews. Great hotel! Clean room. staff friendly. Great breakfast....sausage gravy and biscuit was my fav. Would def. Recommend! Good rate.

Helpful?
Thank Tammy H
Chris H, General Manager at BEST WESTERN River City Hotel, responded to this review

Thanks for your comments. They are so thoughtful. Our staff loves to here from our guests. That's why we are all here. We hope to see you again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN River City Hotel

Address: 1305 Front Ave SW, Decatur, AL 35603-2675
Location: United States > Alabama > Decatur
Price Range: $79 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN River City Hotel 2.5*
Number of rooms: 59
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Also Known As:
Best Western Decatur
Decatur Best Western
Hotel Style:
#2 Romantic Hotel in Decatur
#2 Business Hotel in Decatur
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