The hotel rooms are pretty amazing. Hygiene has been maintained all over from the dining to the rooms. Staff behaviour was very polite. Happy to stay there and looking forward for more stays in the near future.
I want to specially thank Mr David and Mr Cruz for there out of the way and seemless service. They made sure that I felt at home and everything I needed to everything I wanted was provided to me with alot of care.
My wife and I who live in Bangalore, were planning to gift a birthday cake to my niece on the occasion of her 1st birthday in Kolkata. We were looking for a 3-tiered birthday cake weighing approximately 6kgs. We reached out to 4 different brands for the design and price quotation. All other brands (JWM, Hyatt, ITC) were prompt with their responses. However, when it came to Taj, it became a tedious exercise to get photos of similar cake designs they have previously made. Below are the series of events that had taken place - Sunday (28/2) I reached out to LA Patisserie. The lady who received my call, asked me to call someone named Mr. Bharat the next day. Monday (01/03) we reached out to Mr. Bharat, and asked him to send the images in Whatsapp Monday night, he sends us a photo that looks pretty much downloaded from the internet. Tuesday (02/03) We asked him for other images. He promised me to send it the next day Thursday (04/03) Still not received any cake images from him. Looks like we have reached a roadblock. In the meantime, we did try to contact LA Patisserie , and ended up finding Mr. Bharat on the other end of the line. No scope of speaking to the manager to expedite the response. Dear Management team, can you pls expedite this request. Mr. Bharat has the contact number of my wife (Samhita) who has been coordinating this effort. Please ask someone from the cake shop to contact her. We would like to finalize this asap as the event is scheduled to take place in the middle of this month.…
Staff did not show courtesy at all, didn't show us the rooms or picked luggage. The phone service is also bad in the room. We could not order food as well inside the room because the phone never worked.
Very hospitable and david is very polite and nice. They all work hard to make experience memorable. Such great staff.I would love to stay here with my family. David Aaron made my experience very memorable he showed so much warmth and concern. He is truly amazing and so is taj benga
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