Worst Hotel. I genuinely like to inform everyone do not book this hotel. You may be fooled showing OYO Brand & google reviews but it's a third grade cheap hotel. I have valid reason to it. Irresponsible behaviour of Manager (service boy receiptionist) & Owner or hotel. 1) First of all we booked hotel based of "Google & Oyo reviews". Below are my OYO Booking details: Booking Update- FZVJ9758 We have Confirmed your booking at OYO 24312 Maple The ResidenceCheck-in: 19th to 21st Jul 2019, Hotel name: Maple The Residence, Kolkata 2) On 19th Jul 2019 We reached hotel at night 11pm and we were informed by the service boy sitting at reception that we had some walkin booking this evening so we cancelled your OYO booking. 3) My booking was cancelled without any prior information to us inspite of talking to the hotel owner at 08pm same day but he didn't say anything. 4) At 12:30 in the night we were begging the hotel to help us in finding some other hotel or give us one room in their hotel but they were least bothered and said "A BIG NO" 5) We called Oyo at night 01am to help us as we had a small child with us and we were on road but they just kept the phone aside and did not help us too. 6) Finally at night 1:30am we had to find some other hotel few km away but this Maple hotel & Oyo did not cared about us. This is a digital world, if Oyo & Hotel thinks they can do harassment of customers and they still keep fooling people then they are wrong ... My advice to everyone - Let's teach these people a nice lesson A) "DO NOT BOOK THIS HOTEL" . B) OYO HAS TO TAKE ACTION AGAINST THIS HOTEL & REMOVE IT FROM LIST C) SHOW CORRECT REVIEW TO GUEST. REST YOU TRY…
Perfect family hotel to stay with family and amazing restaurant to eat tasty food. Just love to eat there. Although located in populated area but it is quite good to stay in a hotel. Staff and manager are well behaved with perfect and time SA saving services.
The hotel is located in New Town and is easy to spot. Had no trouble in reaching the place. There is also a restaurant located within the place, and they serve some good food there. The staff within the hotel is attentive and take care of all the needs. The only negative point would be the cramped rooms, as there isn't enough space for a couple to stay comfortably.
It's nice place for have best South Indian dishes . Stuffs are very friendly .I like this service very quick service . So visit this place and more and more. Dosa is very nice and all time the stuff having smiling face and positive attitude
Although located in a popular area the building itself is a little hard to reach via cabs. The room is a little small and stuffy.Huge improvement is needed to stay in the competition. The staff very polite .