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Summit Swiss Heritage Hotel & Spa

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Summit Swiss Heritage Hotel & Spa
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199 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Kolkata (Calcutta), India
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Although its little far from mall , its a nice hotel to stay. Very good service , everyone is very nice. The rooms are really spacious , with nice heaters. The food is also good. Most of the rooms face the mountains so you can get a great view from your room itself if you are lucky.

Helpful?
Thank ANN130714
Bengaluru (Bangalore), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel is excellent vintage property with greatly convenient location, walkable from Mall road. It was pleasant experience staying at the hotel. The staff is very cordial and friendly. Excellent service, particularly I would like to acknowledge Mr.Markus and Mr.Prayash Yogi whose hospitality and service is highly commendable. Overall, nice experience staying at Swiss Summit and it will be a... More 

Helpful?
Thank Shirishsi
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for choosing to stay with us at the Summit Hotels and Resorts and for your valuable feedback on this forum. My team and I are delighted to know that you enjoyed your stay, I am glad that you enjoyed the service too.We are grateful for your appreciation of the services provided by the team. Your... More 

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

1. Reservations: we felt cheated - we booked and paid for two rooms with extra bed - this was not provided at all and yet i was unashamedly charged for it I had booked (paid in advance for) two rooms with an extra bed On arrival i discovered only one room had this and i suggested that we all stay... More 

Helpful?
2 Thank sunnykaul2016
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for being a guest at our hotel and sparing your very valuable feedback in this review. We sincerely regret your disappointment; we note your concerns with earnest and will ensure that immediate actions are put in place to avoid similar experiences for our guests in future. We truly value your comments and suggestions, we appreciate... More 

Goa, India
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is amazing as it seems like a heritage one with poor hospitality, front desk staff (Soujanya) lacks knowledge about local attractions, also when asked her about self driven vehicles she said she would get back but in three days she did not, 2nd day we called for hair dryer they said they would send so we kept waiting... More 

Helpful?
Thank Saria1310
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for choosing to stay with us at the Summit Hotels and Resorts and for your valuable feedback on this forum. It is indeed disheartening to note that we could not meet your expectations during your recent stay with us, and we sincerely apologise for all the inconvenience caused to you. We sincerely request you to... More 

2 reviews
4 of 5 stars Reviewed July 11, 2016 via mobile

Very good parking space which is great in Darjeeling and great location to stay.nice managing staff and good restaurant ,but very few choice of food..as a wild life photographer by passion found some great bird shoots with 4 species...which add app my tour... Stayed in "pandim cottage " ,nice room but bathroom and overall lighting is not so impressive as... More 

Helpful?
Thank sasphotography
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for your expressive review on this forum. It is delighted to know that every aspect of your experience was excellent.Thank you for appreciating us for our restaurant, nice and helpful staff.Yours expressive words shall be shared with the entire team.The area of concern as mentioned in your review will be looked upon with top priority.... More 

New Delhi, India
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2016

We stayed from 15 june for 4 night & given Kanchanjunga" their best cottage. Good location, & Very good staff & sevice. They have only 5 cottages [All diffrent from each other in layout ] & 8 rooms in one story building. Since the property is Harritage they cannot do much from out side but from inside can do a... More 

Helpful?
Thank ckb1253
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for your review on this forum. We are delighted to know that our services and hospitality made your stay valuable and we thank you for the acknowledgement. However, we would like to inform you, the renovation is under full swing and we are giving 100% in improving our rooms and bathrooms. Infact when Summit Hotels... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 13, 2016

We stayed for short duration with family - location, hospitality & food was superb. Entire Hotel Staff was caring and supportive. When it comes to the facilities - Hotel is at par and at any point seen no compromise over the same.

Helpful?
Thank Rohit A
SumitMitruka, Guest Relations Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! We are pleased to hear of your experiences from your recent visit with us and delighted you found your stay uplifting. Thank you for sharing your stay experience with us on this forum. Our team is an asset to the company and it gives me great pleasure to share your feedback with them. Your words continue to... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 12, 2016 via mobile

Visited May end 2016: We stay for 2 nights... 1st: Very very bad experience. We have cottage name mount sinolchu have surprise with hotel's STORE ROOM ... 2nd: they shifted to cottage name Ratong..It's a beautiful property - heritage actually. They just celebrated 100 years. Has a nice sit out lawn space outside the heritage cottages. Perhaps the view from... More 

Helpful?
Thank Nilesh R
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for staying at the Summit Hotels and Resorts and for your review on this forum. It is glad as well disheartening to know that you had mixed experience during your stay and at some point we could not meet your expectations.The maintenance part under process. We assure you that we are looking into the feedback... More 

New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2016 via mobile

It is a old property but is nicely maintained!! Other than bathrooms, one diesnt feel he is staying in a old property. Pros Huge rooms Warm staff Close to mall Nice big restaurant Great service Looks awesome at night with lights on Cons As such nothing. (Worth every penny given the price)

Helpful?
Thank Shivam D
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thank you for your review 'Old property but very nice stay' on this forum. We are glad that you loved the 102 years old heritage property of Darjeeling and the location added value to your stay. I thank you for such a wonderful review and such a fair words for us .We are cordial to read that... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed June 4, 2016 via mobile

Really a very good hotel to stay if u plan to visit Darjeeling. The staffs are very good. They take very good care of Ur needs. Should recommend to anybody to stay over there. The position is good very near to mall. Moreover, they never disturb you for anything. Stay there, plan your tour as you wish. Hope, one must... More 

Helpful?
Thank Kaushik B
SumitMitruka, Manager at Summit Swiss Heritage Hotel & Spa, responded to this review

Dear Guest, Namaste! Thanking you for your estimable review for us. I thank you for such a wonderful review and such a fair words for us .We are cordial to read that you have thoroughly enjoyed our hospitality Thank you so much for glancing the beauty of our rooms, service of staffs, foods, we are so delighted we had fulfilled... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Summit Swiss Heritage Hotel is one of the prides of Darjeeling yester years. The hotel boasts of its rich history and modern amenities. It has a unique old style British colonial architecture dating back to 1914. The rooms are spacious, elegantly furnished and many of these offer spectacular view of the mountains around Darjeeling. The garden and the lawns are an asset. Looking north from the Swiss, the snow- capped ranges of Mt. Kanchenjunga is the main attraction. Located on Gandhi Road, walking distance from Chowrasta, Summit Swiss Heritage Hotel is an oasis of calm on the bustling promenade. Swiss is known for its architecture dating from the colonial era. The hotel is within walking distance of Darjeeling attractions. Summit Swiss Heritage Hotel embodies the elegance and charm of ancient Darjeeling, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect. ... more   less 

Additional Information about Summit Swiss Heritage Hotel & Spa

Address: 15/A Gandhi Road | Near Circuit House, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling
Price Range: $41 - $2,562 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Summit Swiss Heritage Hotel & Spa 3*
Number of rooms: 10
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Darjeeling
#7 Family Hotel in Darjeeling
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