The hotel has not been refunding my money post cancellation. Even the hotel had mailed me that they will refund after lockdown but they have not done it. I have written more than 25 mails and called over 100 times but there has been no response. it is very shocking the way they are cheating. Booking ID CHR0014512 is cancelled. Booking ID CHR0014511 is due for cancellation.
We stayed in Darjeeling for three nights and we booked central heritage resort. Property was very nice and well decorated. We booked the club room. Room was big and very comfortable. They provided all the amenities in the room. Staffs were very friendly and helpful. Food was delicious. Non veg and veg all available in the restaurant at normal price. We also got the one spa free during our stay. Over all it was a very nice experience and we love to stay again here.
Positives Excellent big roomgreat interiorsbed warmerroom heaterelectric kettlecleaning service room servicenegatives no viewno welcome drinkspoor local conveyance arrangement - reception gave a number and asked for self arrangementno pickup-drop off service poor in house food quality poor breakfast qualityno SPA facility for ladies No refill of tea coffee sachet
I had taken my parents and younger sister for a holiday. Location was very good, very close walking Street, Lot of amenities in the hotel, rooms were modern. Good upkeep of the common place , restaurant well done up, food was excellent. Sister loved the library and games room
Very nice resort near mall road. Friendly staffs they always ready to help. Service was so nice. Rooms are clean well decorated. Bathroom is also nice in size and hygienic. Food is delicious. Veg non veg all is available at normal cost. We love this resort.
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