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ITC Grand Central, Mumbai - a Luxury Collection Hotel

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287 Dr Babasaheb Ambedkar Road Parel, Mumbai 400012 India
COVID-19 update: See the added health and safety measures this property is taking.Read more
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LuxuryCollection
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Traveler (1412)
Room & Suite (450)
Dining (168)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ITC Grand Central, Mumbai - a Luxury Collection Hotel
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 1,177 hotels in Mumbai
Location
Cleanliness
Service
Value
ITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. ITC Grand Central embodies the highest standards in Indian hospitality balanced with elegant restraint in a prime property with distinct personality it also offers Award winning F&B outlets. It’s famed culinary prowess coupled with superlative service ensures the success of every event. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, awards wining restaurants, banqueting facilities, spa, wellness and more. With a platinum grade commitment to our guests and the planet, ITC Grand Central is certified with a LEED® (Leadership in Energy and Environmental Design) Platinum rating for globally recognised planet positive endeavours.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Kids pool
Valet parking
Paid wifi
Pool / beach towels
Indoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Makeup services
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Hindi
4661Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Mayuri wrote a review Yesterday
1 contribution
Awesome service.by the staff.It was.my birthday and they made me feel welcome.send me a.cake which was really delicious.Also had placed a small pillow with a birthday message in our room. Overall staff is courteous and always willing to help.you.The ITC really is a beautful place to stay. Enjoyed my stay there.
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Date of stay: October 2021Trip type: Traveled with family
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Shilpa Narayan wrote a review Oct 14
Bengaluru, India2 contributions
Having been my first visit at the classic ITC Grand Central over a month ago, I suppose I had expected a lot more from a Luxury Collection brand. The vintage feel all across the property teleports one back in time, and is truly an experience. Right from the traditional lobby to the amenities and design of the room, it has elements that takes you back to a pre-Independence era. The property and rooms, however, needs a major focus on maintenance. The kettle lid was broken, the knob of the Writing Table lamp was broken, the telephone instrument wasn't functional and the wallpaper was heavily damaged with patches around. Whilst hotels refabricated processes in the midst of contingency and CoVid-19 pandemic, the hotel still seems to operate on those, despite the return of domestic travel. I appreciate the minimal amenity placement in the room, keeping the sustainability initiative in mind, but pragmatically, how is one supposed to bathe without a Shower Cap placed in the room? I had to unfortunately bother the team several times for minor requirements. Being at the ITC, I was however looking forward to the dining experience, especially Indian. I had ordered in a Veg. Biryani in the room. Apart from the exorbitant illogical pricing of the menu, the food was quite average for a touted ITC cuisine. The condiments were not rationally proportioned to the main dish. The order taking process can provide for more value and customization, keeping the prices and luxury element in mind. Breakfast experience at the All Day Dining, however, was a quick delightful early morning fare. The team managing operations were efficient and warm. Chefs were very engaging, attentive and immensely engrossed in catering to guest needs. The most memorable takeaway from my short stay happens to be the welcome and warmth from the Concierge, Valet and Doormen. I wish I remembered their names, but each of them represented great Indian hospitality in its truest sense. In the midst of my stay, I happened to share my feedback with Nikita at the Front Desk, who warmly accepted and acknowledged the same. To my surprise, there was neither a follow up nor follow through upon departure. I look forward to visiting the hotel and staying in, once again, leaving a constructive feedback, which I'm positive, will be worked upon.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Higher Floors for the View
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Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded 2 days ago
Dear Ms Shilpa, Greetings from ITC Grand Central! Thank you for staying with us and sharing your candid feedback. I am deeply perturbed to learn of your experience and I sincerely apologize for the inconvenience caused and assure you that this has been taken up with the concerned managers. We aim on delivering an exceptional experience to all our guests and regret that we were not able to give you a heartfelt experience on this occasion. Request you to treat this in isolation and not as a reflection of our usual standards. We would greatly appreciate if you could give us an opportunity to correct your perception and stay with us on your next visit. Looking forward to welcoming you again soon. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.
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Zaheer wrote a review Oct 12
1 contribution
This was my first time ever to the ITC Hotel, and what a memorable one it has been! Took the suite which had a beautiful view of Mumbais enviable skyline! The rooms were absolutely immaculate, HUGE and the bathtub :) so everything a couple would want! Plus the cherry on top was this amazing food at their pavilion restaurant, where you can't decide if the food or the staffs over there should get a full rating! Absolutely brilliant stay, if you're coming to Mumbai, would definitely suggest ITC Parel! P.s. don't forget to go to the top floor lounge, the views from there with a coffee by your side is FANTASTIC!!!
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded 2 days ago
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always. Thank you for recognizing our hospitality and efforts. I am sure our entire team at ITC Grand Central will be happy to read your feedback. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at ITC Grand Central. Responsibly yours, Bhagwan Balani General Manager, ITC Grand Central.
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Dr. Ankit Verma wrote a review Oct 12
1 contribution
I am writing to let you know how much I appreciate the outstanding customer service that your staff Runali Parab has provided. She was always been very attentive and helpful. I'm grateful for ur kindness and generosity when hosting us. There are no words to express my gratitude for your help. Thanku muchly Runali Parab😊
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Date of stay: October 2021Trip type: Traveled with family
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Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded 2 days ago
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always. Thank you for recognizing our hospitality and efforts. I am sure our entire team at ITC Grand Central will be happy to read your feedback. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at ITC Grand Central. Responsibly yours, Bhagwan Balani General Manager, ITC Grand Central.
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Priya Kothari wrote a review Oct 11
1 contribution
I had an amazing experience staying there. It was my birthday occasion which was the best cause of ITC & especially I wanna thank Abigail Fernandes who made sure I was comfortable & so were my guests. Thank you so much for such a wonderful stay. Will surely be coming soon.
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Date of stay: October 2021Trip type: Traveled with friends
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Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded 5 days ago
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always. Thank you for recognizing our hospitality and efforts. I am sure our entire team at ITC Grand Central will be happy to read your feedback. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at ITC Grand Central. Responsibly yours, Bhagwan Balani General Manager, ITC Grand Central.
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PRICE RANGE
$124 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc grand central hotel mumbai (bombay)
LOCATION
IndiaMaharashtraMumbaiParel / South Mumbai
NUMBER OF ROOMS
242
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Frequently Asked Questions about ITC Grand Central, Mumbai - a Luxury Collection Hotel
Which popular attractions are close to ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Nearby attractions include Gandhi Market (0.09 miles), Parel Factory Outlet Market (0.3 miles), and Lalbaug Spice Market (0.09 miles).
What are some of the property amenities at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Conveniently located restaurants include Kebabs & Kurries, Shanghai Club, and Hornby's Pavilion.
Are there opportunities to exercise at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does ITC Grand Central, Mumbai - a Luxury Collection Hotel have an airport shuttle?
Yes, ITC Grand Central, Mumbai - a Luxury Collection Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Grand Central, Mumbai - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
The staff speaks multiple languages, including English and Hindi.