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ITC Grand Central

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ITC Grand Central
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1,451 Reviews from our TripAdvisor Community

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Showing 1,390: English reviews
Reviewed today NEWvia mobile

It is a pleasant stay!All staffs are well trained,good hospitality and dutiful.Meal are tasty.House keeping is excellent.I like smell of shampoo,soap and lotion.Our beautiful girl Surah is so kind and helpful.She looks like one of our family member.One thing make misunderstanding regarding wifi service. But we can solve this many discussion.Apart from this ,I recommend very nice hotel .

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Helpful?
Thank SuThet O
Reviewed 2 days ago NEWvia mobile

I had the worst front desk experience checking in today at 3:00 am in the morning. This hotel staff is not trained to create customer satisfaction. Actually, it appears the staff are deliberately trained to lie and make the guest irritated and highly dissatisfied. The lower level staff is not the problem, but the front desk and duty manager are...

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Thank Atul P
New Delhi, India
Reviewed 2 days ago NEW

ITC Grand Central embodies the spirit of perfection. A wellness centre that combines ancient Indian and modern Western techniques into rejuvenating experience. ITC provides with the superlative luxury accommodation for their guests.Food served is immensely professional and mouth watering. Staff is accommodating and generous to the needs of their customers. Service is astonishing, everyone is really focused on the guests....

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Thank khuranaco
Gurgaon, India
Reviewed 3 days ago NEW

The property is gorgeous. The location is brilliant. The view from the roof is stunning, and is great to have a drink on the roof. You can see the coastline on both sides The hotel is great for business travelers, for a good peaceful sleep. Places nearby to go and eat. The staff is brilliant, and great on energy. The...

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Thank Sahil S
Chennai
Reviewed 3 days ago NEW

This was my third visit and stay at ITC grand central this year and is now my first choice of stay whenever i visit Bombay. The rooms are comfortable, the breakfast is ample ( special hat tip to chef rajan ) and the staff all uniformly friendly and helpful. Special thanks to Clifa at the front desk who helped me...

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Thank sak015
Pune, India
Reviewed 4 days ago NEW

For best view from your balcony, take room at higher floor. Not much view on lower floor. Food is good with good sleeping quality. Wifi was not given free and at no cost, speed was pathetic. Hotel can not be branded as equipped with all modern amenities though all basic amenities are taken care. Ladies look amazing good in saris...

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Thank ankush161281
Reviewed 1 week ago via mobile

Amazing experience loved the stay ....specially the guidance of gadrian thank u so much will plan to visit again in future ..had a comfortable stay ..amazing view by the pool .. and breakfast was nice

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Thank Moses I
Mumbai, India
Reviewed 1 week ago

It is a great feeling to be at ITC grand central with the personalised services of the entire staff and specially the front office manager Mr. Aadhar Sharma is always responsive to all your needs which makes your stay a wonderful experience. The K&K and Shanghai Club are at its best and the location of the hotel makes it very...

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Thank Dhilan K
Leuven, Belgium
Reviewed 1 week ago via mobile

A great experience staying in ITC Grand Central. The services are great and my stay is made memorable every time I have stayed in this hotel. The staff is very warm, courteous and goes out of their way to take care of things. Good luck to the team, and keep up the good job!!!

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Thank rohankochar
Reviewed 1 week ago

Everytime go around corner you meet friendly staff members greet you. and restaurants have very very friendly people serve you so you don't feel you left alone. I loved so much visiting Shangai club whenever staying at this hotel.

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Thank Brendon H
itcgrandcentral, General Manager at ITC Grand Central, responded to this review

Dear Guest, It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Location: India > Maharashtra > Mumbai (Bombay)
Price Range: $133 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travelers have asked, with answers from ITC Grand Central staff and other travelers.
7 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do have a drink on the roof.”
  • View from terrace
  • View from terrace
 of 5 bubbles sahils484, 3 days ago | Read review
“The ITC one rooms are very spacious with separate shower and bathtub and is a good value for money for families.”
 of 5 bubbles dhilank2015, 1 week ago | Read review
“best staff, starwood”
 of 5 bubbles brendonh808, 1 week ago | Read review
“Higher floors for better views.”
 of 5 bubbles shaibaba, 1 week ago | Read review
“If you are given a tower room you have access to a tranquil bar and roof terrace where you can enjoy quite time to wind down”
 of 5 bubbles hibeeskaz, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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