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ITC Maratha, Mumbai - a Luxury Collection Hotel

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Guests1 room, 2 adults, 0 children
Traveler (2181)
Room & Suite (537)
Videos (2)
Certificate of Excellence

About

#4 of 596 hotels in Mumbai
Location
Cleanliness
Service
Value
Certificate of Excellence
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone's throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Center with Internet Access
Parking
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Sauna
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Smoking rooms available
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
Classic
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4,572Reviews
21Q+A
100Room tips
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Popular mentions
This is now our favorite place to stay in Mumbai.we found the staff friendly and helpful ,the room spacious, clean and comfortable and it would be hard to find a better location and view we specifically enjoyed cocktails in pan Asian ,it was the perfect evening We are now looking forward to stay here again
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Response from ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 days ago
Dear Guest, Namaste! Thank you so much for your kind comments. We, at ITC Maratha, strive to pamper with perfect ‘WOW’ experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay. Your kind remarks about our associates, room, restaurant and other services are much valued. We look forward to welcoming you soon for another enriching experience! Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
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Hotel's Favorite
As I entered the hotel really liked the way guest relations welcomed me and explained about the hotel facilities.It was a 2 nights stay with Maratha and I really loved the service provided to me by staff.food was really nice,must try Peshawari,one of the best restaurant in Mumbai.I would like to thank few staff for taking care of me during my stay,Ms Pooja,Ms Prabhjot and Ms Hira, very professional and always ready to help.wil be back soon.
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Response from ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded May 26, 2019
Dear Guest, Namaste! Thank you so much for taking the time to detail your wonderful experience on this forum. We are glad to know that the warm gesture of our guest relations team added fond memories to your stay at ITC Maratha. We would like to thank you for specially highlighting the efforts of Ms. Pooja, Ms. Prabhjot and Ms. Hira; it was our pleasure to have been of service to you. Once again, thank you for your kind comments. It would definitely be our constant endeavour to craft many such memorable experiences for our esteemed guests. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
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Came here with my friends for the Wednesday cocktails and loved the entire concept. The event was handled really well by the guest relations team! I would like to applaud them for their efforts. It was really nice interacting and with the team! Aaliya, Hira and Aishwarya are excellent at their job! Great job done!
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Response from ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 days ago
Dear Guest, Namaste! Thank you so much for taking the time to detail your wonderful experience on this forum. We are glad to know that the warm gesture of our guest relations team added fond memories to your stay at ITC Maratha. We would like to thank you for specially highlighting the efforts of Ms. Aaliya, Ms. Hira and Ms. Aishwarya; it was our pleasure to have been of service to you. Once again, thank you for your kind comments. It would definitely be our constant endeavour to craft many such memorable experiences for our esteemed guests. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
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Always enjoy staying at this property. My room (entry level room) seemed to have had a few additional modcons installed since my last visit including multi-plug outlets either side of the huge bed. I always enjoy breakfast in The Pavillion and was a little concerned to see this venue was closed for refurbishment and breakfast was taking place in an alternative venue. I need not have worried - I think breakfast was actually the best i'd had there yet. I think they may have paid heed to 'voiceofgoa's experience. The attentive service was definitely better than usual. I was offered and served coffee immediately on being seated. I was proactively invited to order some additional items from the kitchen. And the head waiter went from table to table to check if everyone had enjoyed their breakfast. Service in the hotel is very good although very attuned to the Indian market which could seem a bit OTT to westerners. An example - I ordered room service which was delivered promptly (and was very tasty). The waiter delivering the tray asked what time i'd like it collected. I said i'd call when i'm ready or leave it outside the door. I ate my meal and then took a nap. I was just drifting off when the phone rang. It was room service asking if i'd enjoyed my meal and when i'd like the tray collected. Intentions were good but I found this an annoyance. And yes - as is common in Indian hotels generally as soon as you comment to a particular employee that you are happy with a service they have provided they will quickly ask you to post on tripadvisor and mention their name. It's not an approach that I like (it makes the service provided seem a bit disingenuous) but i've found it in many five star hotels in India.
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I have stayed at this property now several times and the level of service is consistently good, this begins from the moment you are greeted at the door, your bags whisked through a security scanner, a quick and welcoming check in. Being a Marriott Ambassador member, the hotel upgraded me to a suite on the 18th floor which was greatly appreciated, the rooms were very spacious, well furnished modern, adequate outlets in the appropriate locations (several by the bedside) and amenities galore. Several welcome amenities as well. A request for late checkout was graciously honored and the entire checkout process to loading my bags in the car was a professionally handled with a smile. Strongly recommend to anyone looking for a memorable stay in the area of the airport. Lastly, the location of the property is such that it gets you into the city center in about 40 minutes via sealink and to most other suburbs anywhere from 20 to 40 minutes. CSIA airport terminal 2 is a 7 minute drive, terminal 1 about 20 minutes.
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Response from ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 4 days ago
Dear Guest, Namaste! We express our gratitude for taking the time to acknowledge the wonderful services rendered by our team. Indeed, our associates go above and beyond to ensure that our guests are well taken care of and enjoy a memorable and comfortable stay experience. It is great to know that their warm hospitality won you over. We will ensure that your kind appreciation is duly shared with the team. The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
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PRICE RANGE
$127 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc maratha, mumbai hotel mumbai (bombay), itc grand maratha, itc hotel grand maratha sheraton & towers, grand maratha
FORMERLY KNOWN AS
The Maratha Mumbai
LOCATION
IndiaMaharashtraMumbaiWestern Suburbs / Andheri / Andheri East
NUMBER OF ROOMS
380
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