I was very impressed by the service at the Sofitel Mumbai BKC. While traveling for work, I really appreciated the extra support! The hotel staff did my laundry in mere hours, the concierge helped me to schedule a last-minute tour guide, and the spa personnel were friendly and accommodating. I was able to easily schedule car services for my meetings and dinners, and particularly enjoyed riding with Rajesh Gupta. The meals in the hotel were lovely, including the breakfast and lunch buffets, and I enjoyed a fabulous cocktail made by Ash Sourav in the bar. Thank you for a great stay!

I have been to this restaurant a few years back and I am suprised by the fact that they are not only consistent but have gotten better. The food was amazing. I was hosting my family over for lunch and they all loved the food. There was a moment of silence when the food arrived. The Kashmiri festival was in play and the chef plated some mouth watering appetizers and main. I must thank Chef Vijay and Chef Sowmya for the wonderful food. The service staff were impeccible in their duties. I must thank Richard, Vinayak & Asif whose hospitality skills are second to none. I chose not to place an order for the lunch and i placed my faith with Richard and asked him to coordinate with the chef and to suprise me with the food. I was not disappointed with my decesion as the food was simply amazing. Vinayak and Asif ensured that we were looked after at all times. I believe that they have trained very hard as they could anicipate our needs before it was asked for. The water goblets were always filled whenever the glass was half full which shows their eye for detail. They were very soft spoken, respectful and polite and that wae genuine. I come fron the hospitality industry and understand all aspects of service. These guys are truely world class. Richard had a wonderful conversation with me and my guests with regards the hotel and the restaurants. He is a wonderful host with excellent interpersonal skills. These guys are an asset to the organisation and i would like to thank them for the wonderful experience i had in the restaurant. I think they need to be recognised and showcased. I am currently based in Abu Dhabi and work in the aviation industry. I have been to most countries around the world but the hospitality i recieve in India is by far the best. I always make it a point to visit Sofitel specially Jyran not only bcoz of the food but for the service i recieve. Truely World Class. I always tell my collegues that the hotels in India are the best when it comes to service.

I have stayed at hotels throughout Mumbai, this is one of the most exclusive & luxurious property. I have stayed here numerous times & have never been disappointed. Upon arrival bags are taken immediately taken care of and we are warmly welcomed by Ms. Ruhi & given refreshing welcome drinks. We have all our meals at the restaurants on site. Breakfast at Pondicherry has wide variety of choices & delicious food and service were prompt. We are also offered breakfast in bed option but we prefer to have it at the restaurant. Us being the gold members of the Accor group, we are mostly upgraded to a suite, all thanks to Ms. Ruhi. She personally takes care in our accommodation & gets us an upgraded rooms. An example of a true Indian Hospitality. We are truly impressed & grateful. This shows the culture of the group & people she represents. Thank you