Waterstones Hotel
Off International Airport Road Andheri east, Mumbai 400059 India
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About
#69 of 746 hotels in Mumbai
Location
4.2
Rooms
4.4
Value
4.1
Cleanliness
4.5
Service
4.3
Sleep Quality
4.4
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience.
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Tennis court
Kids stay free
Free airport transportation
Valet parking
Paid wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Boutique
Languages Spoken
Hindi
Location
Off International Airport Road Andheri east, Mumbai 400059 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 79 out of 100
79
Mumbai Airport
1.2 mi•
See all flights
Marol Naka
6 min•Mumbai Metro
Airport Road
9 min•Mumbai Metro
Rental Cars
64 Restaurants
within 0.3 miles
Reviews
Traveler rating
- 603
- 284
- 76
- 24
- 37
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Detailed Reviews
Best in class hotel and services I planned a surprise stay and proposals for my GF it was the best experience they have a dedicated proposal glass room with a stunning view of the pool and garden it looks amazing one of the best places in Mumbai to plan a proposal or romantic dinner. The hotel staff was very cooperative they helped a lot in planning and deco of my surprise proposal they kept everything ready on time and when my GF saw she loved it. It was a dream proposal for her it felt like a dream. One of the best hotel food, staff, rooms everything was just perfect and felt very luxurious also special thanks to hotel manager Faizan who help a lot to make sure everything goes as per plan and in budget. It was the best day and experience for both of us we will remember it for a lifetime.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Sep 18, 2021
Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.


Thought I stay frequently at Waterstones. But this time I was bit worried because of covid situation. After a long gap of 7 months, I was out for work and so on tour, decided to stay at Waterstones as appointed by company.
They are really doing wonderful job of taking care of guests who are staying hotel. Within no time my tensions about the hygiene was gone. The front desk staffs were very attentive and took care of my every need. The room service for food was also very hygienic. The staffs were very helpful.
The hotel didn't have the regular hustle bustle due to the pandemic. Hope that the situation becomes normal early.
Planning to visit again after this pandemic.
They are really doing wonderful job of taking care of guests who are staying hotel. Within no time my tensions about the hygiene was gone. The front desk staffs were very attentive and took care of my every need. The room service for food was also very hygienic. The staffs were very helpful.
The hotel didn't have the regular hustle bustle due to the pandemic. Hope that the situation becomes normal early.
Planning to visit again after this pandemic.
Read more
Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Nov 28, 2020
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is amazing and the staff is very co-operative and helpful (Abhishek and Gael handled most queries and assured us a comfortable stay). Loved their suite room which is quite spacious. Welcome drink was served upon arrival. Breakfast at 'All stir Fry' was delicious. Will definately recommend Waterstones if youll want a peaceful and comfortable stay around this location.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Aug 20, 2021
Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Upon our arrival we had to wait for atleast 30 min for a room which i didn't mind given the current situation. We ordered food to the rooms which was fine. We went for dinner at 9pm to their restaurant. We were seated immediately post which we were attended to by the staff. We were then informed that as part of the package we can order 1 thing from the below options. 1. A burger, 2. A portion of pasta, 3. A portion of Biryani, 4. A preset meal of dal, rice, roti and curry. The waiter went on to tell us that the only available curry options are either veg curry or fish. After a lil debate they agreed to give me a chicken curry instead. We were informed that the food would take about 15 to 20 min which is a decent amount of time for preparation. However the food only came in by 9:45pm. And finally after multiple reminders to the waiter we were finally served water after 10pm after having to call for the restaurant manager.
1 litre of water was provided in the room and anything more was chargable @140rs a bottle of water.
Overall pathetic service though their website mentions 5 star service hotel.
Absolute waste of money
1 litre of water was provided in the room and anything more was chargable @140rs a bottle of water.
Overall pathetic service though their website mentions 5 star service hotel.
Absolute waste of money
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Jul 14, 2021
Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was big and clean. Although weird. Bathroom was big and spacious and clean. We were 3 people (paid for 3 people), they gave 2 small 500 ml water bottles.
Now the bad part: water heater in room for Tea/Coffee was broken. 1 drawer in cupboard has 4-5 random curtains balled up and thrown in. 1 light was broken. Breakfast was the WORST i have seen till date. Pakoda was liquid inside (very undercooked). Eggs were spoiled. No bread. Poha/Upma was over. 2 waiters were collecting glasses and cups and they ran out of glasses and cups.
At night we ordered Diner in room, then kept our empty plates outside the room. Those dirty plates and bowls stayed there till next day 2 pm. so 18 hours there were dirty plates outside our room.
Rest all was good.
Now the bad part: water heater in room for Tea/Coffee was broken. 1 drawer in cupboard has 4-5 random curtains balled up and thrown in. 1 light was broken. Breakfast was the WORST i have seen till date. Pakoda was liquid inside (very undercooked). Eggs were spoiled. No bread. Poha/Upma was over. 2 waiters were collecting glasses and cups and they ran out of glasses and cups.
At night we ordered Diner in room, then kept our empty plates outside the room. Those dirty plates and bowls stayed there till next day 2 pm. so 18 hours there were dirty plates outside our room.
Rest all was good.
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Date of stay: November 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Dec 14, 2021
Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback has been taken to all the respective department and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had stayed there for a staycation after a tiring week. Firstly the hotel took 30 mins for the check in, when i had asked for a mask when my mask broke they did not give me a mask for the entire stay. No one was wearing a mask in the hotel and the management was very casual about the same. After this bad experience we were looking forward for the breakfast buffet. Upon reaching the restaurant the food & beverage assistant mentioned that we had to wait for a table which we were absolutely okay with but after waiting for 30 mins we had to take a table ourselves as they forgot about the same. The spread of the buffet was pathetic. No Bakery Items was available. Overall i will never go back to the hotel as it was a very very bad experience for us
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Jul 14, 2021
Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that the constructive feedback has been noted for an immediate action. Kindly accept my sincere apologies as our breakfast was not to your satisfaction. I once again beg your forgiveness in the matter and assure you of our best services in future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms: The rooms are amazing, neat and tidy. Very relaxing and comfortable. The facilities were amazing. Had been here for celebration and hotel staff left over some balloons and cakes in the room to make it special for us.
Check In Process was smooth, though there was only one person but he managed the crowd quite nicely and was working efficiently to have everyone checked quickly. Waiting time was there but no complaints.
Dinner: In staycation package the hotel offers set Menu, I personally suggest not to go for the stay cation package as it was pretty average and food variety offered inside the stay cation package may disappoint you. Same for the lunch.
Personal suggestion go for the breakfast package and have a meal at their restaurant on Ala Carte, the food is amazing very tasty and service is amazing.
The Wok Bowls they offer is superb and one would love it to the core. But keeping in mind the staycation package avoid the package and buying a package with dinner or lunch.
Mr Pravin and Delone was kind enough to see my disappointment and offer a lunch from the restaurant instead of the set menu.
Similarly Salman helped us during dinner giving at least some options for the dinner.
Set Menu for Dinner was Dal, Rice, Mutter Allu and Chicken Curry which was disappointing and not even a 3 course meal for a 5 star but the staff is nice and on request and looking at the special occasion that we had customised the food for us by offering a soup and adding additional main course. But this was on request.
Tried to contact the GM from front desk but surprisingly they denied sharing e-mail ID of the GM.
Overall the only upside was access to the club having facilities like, Pool table, carrot, Table Tennis, Squash room, Badminton Court within the package. So you just don't stay but can enjoy some activities.
Would have been a 5 star experience for me if the stay cation package clearly mentioned about the set menu but it shows some ambiguity setting wrong expectations. Had this been clear and transparent would have been 5 star experience for me.
Check In Process was smooth, though there was only one person but he managed the crowd quite nicely and was working efficiently to have everyone checked quickly. Waiting time was there but no complaints.
Dinner: In staycation package the hotel offers set Menu, I personally suggest not to go for the stay cation package as it was pretty average and food variety offered inside the stay cation package may disappoint you. Same for the lunch.
Personal suggestion go for the breakfast package and have a meal at their restaurant on Ala Carte, the food is amazing very tasty and service is amazing.
The Wok Bowls they offer is superb and one would love it to the core. But keeping in mind the staycation package avoid the package and buying a package with dinner or lunch.
Mr Pravin and Delone was kind enough to see my disappointment and offer a lunch from the restaurant instead of the set menu.
Similarly Salman helped us during dinner giving at least some options for the dinner.
Set Menu for Dinner was Dal, Rice, Mutter Allu and Chicken Curry which was disappointing and not even a 3 course meal for a 5 star but the staff is nice and on request and looking at the special occasion that we had customised the food for us by offering a soup and adding additional main course. But this was on request.
Tried to contact the GM from front desk but surprisingly they denied sharing e-mail ID of the GM.
Overall the only upside was access to the club having facilities like, Pool table, carrot, Table Tennis, Squash room, Badminton Court within the package. So you just don't stay but can enjoy some activities.
Would have been a 5 star experience for me if the stay cation package clearly mentioned about the set menu but it shows some ambiguity setting wrong expectations. Had this been clear and transparent would have been 5 star experience for me.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip:Â Go for a Bed breakfast plan and avoid with meal plans. Try the restaurant food its amazing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Sep 8, 2021
Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that your detailed constructive feedback has been taken to respective department and addressed. Kindly accept my sincere apologies for the obvious inconvenience caused to you as our Set Menu did not meet your expectations and we have taken a special note of it. . Your comments about our rooms and the club are indeed heartwarming. And I humbly appreciate your reorganization of our Front Office staff and we most certainly look forward to having you stay with us again soon with an absolute assurance of better services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.


This was my 2nd stay in their amazing Suite, the Hotel is centrally located literally two minutes away from the international airport. The rooms are amazingly spacious with very well organised kitchenette an extra bathroom and ensuite bedrooms with with a great tab.Rohit was brilliant in guiding us with the best packages as it was a group booking. Omkar on the other hand Omkar T was very prompt in getting us a speedy check-in process and also very accommodating And polite the hotel has 24 seven facilities for food and beverages the staff is very helpful and kind I would definitely recommend All to give this hotel I look and witness their amazing hospitality.
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded May 22, 2021
Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited this place on 31 December 2020 along with my friends. We had booked for a triple occupancy well in advance however, on the day of check-in when I spoke to Mr Omkar Dalvi at the front desk for the same he told me that the extra bed is not available. Later when I informed him that I have already paid for the same he then arranged for a mattress which was placed directly on the floor. Also while I was facing an issue with the phone charger, I asked the same if they had a spare charger or a place where I could charge my phone, to which again his answer was no. The person was not at all helpful. Later while we were downstairs I spoke to the duty manager about the same and he told me that the charger is available at the front desk. So I went back and asked about the same to another person available at the front desk named was Mr Omkar Manohar, to which he immediately asked me for the phone and put in on charge as well as noted down my room number in case I forgot to collect it back. Mr Omkar Manohar was very helpful and had a pleasant personality which made it easier for us to approach him for any issues that were faced during our stay. KUDOS to him, keep up the good work and thank you for making our stay a memorable one.
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Date of stay: December 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Jan 1, 2021
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my second visit to the Waterstones hotel and I was not disappointed. The staff will go extra miles to make you comfortable. Especially Omkar M. He will do whatever extra to make your stay memorable like he did for us.
Whether it is front desk or kitchen or house keeping none of them will disappoint you. Always smiling and ready to help.
I will rate their staff one of the best I have met so far.
The down side this time was the noise during day time from the construction site nearby.
Will visit them again for the love and care of the staff.
Thank you all
Whether it is front desk or kitchen or house keeping none of them will disappoint you. Always smiling and ready to help.
I will rate their staff one of the best I have met so far.
The down side this time was the noise during day time from the construction site nearby.
Will visit them again for the love and care of the staff.
Thank you all
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Date of stay: June 2021Trip type: Traveled with family
Room Tip:Â Try to get the room on high floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arindam Chakraborty, General Manager at Waterstones Hotel
Responded Jun 15, 2021
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not unless you have the spa/gym subscription added to the room
no there are no additional for hotel guests
"Avoid the hotel. The number given on their website is not trustworthy. And you could be duped of your hard earned money."Read full review
"The concept is great, each floor is differently themed, however they have worst staffs one would ever come across"Read full review
"Go for a Bed breakfast plan and avoid with meal plans. Try the restaurant food its amazing."Read full review
…
ALSO KNOWN AS
gordon house mumbai, gordon house hotel mumbai
FORMERLY KNOWN AS
The Gordon House Suites
LOCATION
IndiaMaharashtraMumbaiMarol / Western Suburbs
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Waterstones Hotel
Which popular attractions are close to Waterstones Hotel?
Nearby attractions include Pixelstripes (0.3 miles), Kitty Su Mumbai (0.08 miles), and Pawfect Life (0.3 miles).
What are some of the property amenities at Waterstones Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Waterstones Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waterstones Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Waterstones Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Waterstones Hotel?
Conveniently located restaurants include Romano's, Baluchi, and 24/7 Restaurant - The Lalit Mumbai.
Are there opportunities to exercise at Waterstones Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Waterstones Hotel have an airport shuttle?
Yes, Waterstones Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Waterstones Hotel have airport transportation?
Yes, Waterstones Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Waterstones Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Waterstones Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.