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Waterstones Hotel

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500 Reviews from our TripAdvisor Community

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Showing 477: English reviews
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Bengaluru, India
Reviewed 2 days ago NEWvia mobile

Had a nice stay in the hotel from 20th Feb - 22nd Feb .. theme based room , well designed .. good services , housekeeping staffs were good .. I liked the food ... Best location - near the T2 terminal Only one restaurant serve oriental as well as Indians .

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Helpful?
Thank Sameer6727
Singapore
Reviewed 2 weeks ago

During my trips to Mumbai, I will usually stay at one of the more established hotel chains near the airport. This time, I decided to try out Waterstones Hotel instead. Very nice hotel at competitive rates with a good club/swimming pool. Staff providing the airport transfers were very professional and friendly, but check-in staff were less welcoming. Special mention must...

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Helpful?
Thank MarcusMa
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to share your valuable feedback on this travel forum and giving us this opportunity to host you. We are delighted to hear that you enjoyed your stay with us and explored our exclusive club facilities and our airport services were to your satisfaction. I am also aware of the initial hassles faced by you...

Reviewed 2 weeks ago via mobile

OUT OF THE BOX! Dont expect this a typical yellow lighted lobby like other 5stars. This one is Classy. They have themes. Choose any one. Olympic Swimming pool, Movie theatre, squash, badminton and many..... If you really want to spend quality time with family or friends please visit this place. Book with Executive facilities so you can enjoy the breakfast...

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Helpful?
Thank Targarian
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection....

Reviewed 2 weeks ago via mobile

My first time in waterstones hotel in Mumbai. They pick me up with a beautiful white BMW. Great hotel friendly staff beautifully designed being American i expect perfection it is so clean, tasty food, great restaurant and breakfast is really good . Room is clean and well designed. Highly recommend to fellow American. Many lounge and comfortable sitting areas. Oh...

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Helpful?
Thank Shahla E
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. On behalf of the entire family at Waterstones Hotel, Mumbai! I thank you for your lovely comments after your recent stay with us. It indeed made us proud of what we do. We will be...

Reviewed 3 weeks ago via mobile

Superb Rooms, superb property, Nice club house with all facilities and amenities. Thanks for complementary cake for us in room. Would suggest all my friends and relatives to visit this property whenever possible. Thanks and Regards, Dhruv Sheth

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Helpful?
Thank Dhruv S
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. It is extremely rewarding to hear that we managed to make your special occasion a memorable event. We are also delighted to hear that you thoroughly enjoyed our tastefully designed accommodations, club facilities and overall...

surat
Reviewed 3 weeks ago via mobile

I stayed Waterstones in January and I got best view room in hotel. In night airport is looking awesome. Thanks to lobby manager for listening my request for better view room . Breakfast is nice and plenty of choice in vegetarian menu.

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Helpful?
Thank Rakehsbgandhi
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. We are delighted to hear that you enjoyed our buffet breakfast and the panoramic view of airport from your upgraded room. I 'm so pleased to hear the encouraging remark about our lobby manager, as...

Reviewed 3 weeks ago via mobile

Stayed in this hotel overnight for transit Airport pick drop was included in the package Was received by 5 series and a well mannered driver who took us to the car quickly, otherwise you can expect 20 minutes from the moment you exit mumbai international airport and you actually start for your hotel Checkin was very quick, front desk staff...

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Helpful?
Thank mediapoorv
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I am delighted that you enjoyed every bit of your stay right from our concise airport transfers to the check in process. We pride in delivering the best of our services in time bound manner...

Bhagalpur, India
Reviewed 3 weeks ago

Not very happy with the breakfast varieties and taste. The washroom in the room is risky . Can land up in head injury.There are only bath tub and direct head shower with no provision of hand shower.Any old person or physically challenged will have difficulty.lunch and dinner were good. One can't use the club on weekends . It's booked for...

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Thank priyachiky
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that the constructive feedback about the room washroom and the amenities will be taken into consideration. Kindly accept...

Reviewed 4 weeks ago via mobile

Excellent service. Good location. Proximity to airport. Clean room. Club marvelous. would like to come again in my next trip to Mumbai. Dont miss welcome drink during check in. Spa is excellent with good gym.

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Helpful?
Thank Amit S
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. Your comments about our rooms, facilities, strategic location and the club are indeed heart-warming. And we are delighted to hear that you enjoyed our signature welcome drink and the Spa services. Once again, thank you...

New Delhi, India
Reviewed January 18, 2017 via mobile

Although the connecting road to the hotel and hotel entry area seems quite ordinary, but once you get inside the hotel you will be surprised with excellence ambience & facilities. Stayed there 3 nights for a business travel and found it pretty much decent. Rooms are spacious, and designed thoughtfully. Had stayed at other budget Hotels in Mumbai offering similar...

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Thank ne2b2510
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. Your comments about our rooms, facilities, ambiance and the club are indeed heart-warming. And we are delighted to hear that you thoroughly enjoyed the poolside dinner. Your feedback about the Room Service and Buffet Breakfast...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Price Range: $119 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Priceline and Prestigia so you can book your Waterstones Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#32 Business Hotel in Mumbai (Bombay)
#34 Spa Hotel in Mumbai (Bombay)
#41 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
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Questions & Answers

Here's what travelers have asked, with answers from Waterstones Hotel staff and other travelers.
5 questions
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Questions? Get answers from Waterstones Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for complimentary club access”
 of 5 bubbles manojg553, Dec 31, 2016 | Read review
“Choose your theme before selecting the floor, Ask which floor has the forest / beach / mountain theme etc.”
 of 5 bubbles 435sb, Dec 19, 2016 | Read review
“stay far away from their clubs and celebrations locations”
 of 5 bubbles 110khalide, Dec 16, 2016 | Read review
“choose the rooms with a warm decor, otherwise you would need blinders to reduce the glare.”
 of 5 bubbles Navichopra, Dec 12, 2016 | Read review
“Quite place all around”
 of 5 bubbles manishbhatia2011, Oct 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question