We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Waterstones Hotel

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Waterstones Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

453 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 434: English reviews
Level Contributor
80 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Love the Hotel wing all-day dining restaurant full menu of something for everybody: from crisp fresh salads, sandwiches and rolls to a multi-cuisine variety of more substantial offerings. The oriental cuisine was outstanding. The appetisers were delicious, the food platter succulent. The crisp, glass-fronted, tasteful main restaurant adjoins the bar area, which has lounge sofas on a sprawling lawn. While... More 

Helpful?
Thank Rajesh M
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Avoid if you have any other option. I had the worst experience ever of a hotel here. Early in the morning while I'm asleep, the housekeeping person rings the bell and enters the room with the master key and asks a startled me if I am checking out. Nothing else need a mention.

Helpful?
1 Thank NandalalP
New Delhi, India
Level Contributor
228 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

Good place to stay but this time there was lot of confusion at the time of checkin. The room that was confirmed for us was given to someone else and they tried to palm off the worst room to us. After making a noise they gave us the original room....why do this ? highly unprofessional ....

Helpful?
Thank Gayatri G
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for reviewing us on this travel forum. We do apologise for the inconvenience you had to face with the requested room not being available, however please do note that the hotel was sold out the previous night. We assure you of better and improved services in the future and look forward to welcome you back for another comfortable... More 

Navi Mumbai, India
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Went to this hotel for a workshop from work. Nice hotel. Was extremely disappointed with lunch option for veg people. Slightly in the interior so found difficulty in finding the location. Over all nice hotel but for food I will rate it poor.

Helpful?
Thank Meghni
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking time out to review us on this travel forum. We have noted your feedback with regards to the food and assure you that suitable corrective measures have been taken. We thank you for choosing to stay at Waterstones, Mumbai during your recent conference and look forward to welcome you back for another comfortable stay. More 

Lucknow, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Initial impression was very good as i was being picked up from airport by decent driver in bmw car. Upon arrival in hotel ,it looked bit congested. Reception was on 2nd floor. I stayed in 606 but i wasn't happy with the room. Reason being the floor which was of glass type. So as soon as you lower the temp... More 

Helpful?
Thank Ankur S
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking time out to review us on this travel forum. Your feedback pertaining to the floor and the air conditioning in the 6th floor rooms has been passed on to the Engineering team. With regards to the Internet connectivity, we regret the inconvenience caused to you during your stay. Your constructive feedback about the hotel and F&B... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I was staying here from 29th June to 1st Jul. The property is very close to international airport. The place looks classy from the outside. Overall the staff are quite courteous. I happened to stay on the "Glacier Floor". The room was decent and had all the standard amenities. But having stayed in quite a few 5 star properties before,... More 

Helpful?
Thank Ajadude
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

At the outset, thank you for choosing to stay with us during your recent visit to Mumbai. We are delighted to know that you had a wonderful stay and found our hotel and club to be comfortable and staff, courteous. Your feedback has been shared with the entire team and your words of appreciation are a huge source of motivation... More 

Pune, India
1 review
5 of 5 stars Reviewed 3 weeks ago

I had a nice stay at this Hotel. While leaving in the morning, I did not had time to eat breakfast but still you packed fruits for me and insisted to take the same, it touched me and that was a nice gesture from your side. Thanks a lot for your kind hospitality.

Helpful?
Thank nehabeeraladinni
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking time out to review us on this travel forum. We are indeed overjoyed to hear that you had a nice stay at our hotel. Your positive comments about our hospitality have been shared with the entire team, and we look forward to welcome you for another memorable stay with us. More 

Diu, Daman and Diu, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Near to Mumbai international Airport .Good place for business traveler Rooms are specially design to keep in mind the need of business traveler . Neat & clean specious room with work station . supportive staff , breakfast layout was excellent with good service staff . Only draw back if you are there on week end you are not allowed to... More 

Helpful?
Thank Anil J
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

At the outset, thank you for choosing to stay with us during your recent visit to Mumbai. We are overjoyed to know that you had a wonderful stay and found our rooms to be comfortable and staff, attentive. Your feedback has been shared with the entire team and your words of appreciation are a huge source of motivation and encouragement... More 

Muscat, Oman
1 review
4 of 5 stars Reviewed 4 weeks ago

The Hotel is located just couple of minutes from the airport, so its great if you are in Mumbai for just a days visit. All the staff members were very helpful, quick and always had a smile to assist. The Morning Breakfast was sumptuous and made my day. The hotel does not offer free WIFI, They need to review their... More 

Helpful?
Thank Mahesh00749
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are immensely pleased to hear that you had a great experience at our hotel. Your comments about our staff and breakfast are indeed heart-warming. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai. More 

Lima, Peru
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2016

Where to begin..............one of the best hotel experiences I have ever had. I had an extended business stay at the Waterstones, and after 3 weeks there, I did not want to leave. The staff was extremely friendly and helpful.........genuinely so. The rooms were not big, but very clean and very comfortable. The restaurants (4 of them) were all top notch... More 

Helpful?
Thank DGReich
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

At the outset, thank you for choosing to stay with us during your recent visit to Mumbai. We are overjoyed to know that you had a wonderful stay and found our rooms to be comfortable and staff, attentive. Your feedback has been shared with the entire team and your words of appreciation are a huge source of motivation and encouragement... More 

Questions? Get answers from hotel staff and past guests. Ask a question

209 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (175)
Viewed
Room/Suite (39)
Viewed
Bathroom (7)
Viewed
Pool/Beach Area (24)
Viewed
View from Room (4)
Viewed
Hotel & Grounds (24)
Viewed
Dining (7)
Viewed
Other (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (34)
Viewed
Room/Suite (14)
Viewed
Pool/Beach Area (1)
Viewed
Dining (4)
Viewed
Hotel & Grounds (6)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Mumbai (Bombay) hotels
The Lalit Mumbai
#23 of 420 in Mumbai (Bombay)
4.0 of 5 stars 1,631 reviews
Svenska Design Hotel, Mumbai (Bo...
#33 of 420 in Mumbai (Bombay)
4.5 of 5 stars 374 reviews
Holiday Inn Mumbai International...
#27 of 420 in Mumbai (Bombay)
4.0 of 5 stars 1,264 reviews
Show Prices
Show Prices
Show Prices
Le Sutra - The Indian Art Hotel
#55 of 420 in Mumbai (Bombay)
4.5 of 5 stars 279 reviews
Hilton Mumbai International Airp...
#26 of 420 in Mumbai (Bombay)
4.0 of 5 stars 1,027 reviews
Vile Parle East
Hyatt Regency Mumbai
Hyatt Regency Mumbai
#12 of 420 in Mumbai (Bombay)
4.5 of 5 stars 1,361 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Location: India > Maharashtra > Mumbai (Bombay)
Price Range: $117 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HotelTravel.com, Hotwire, Prestigia, Priceline, Booking.com, Agoda and Travelocity so you can book your Waterstones Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#32 Spa Hotel in Mumbai (Bombay)
#33 Business Hotel in Mumbai (Bombay)
#40 Luxury Hotel in Mumbai (Bombay)
#46 Family Hotel in Mumbai (Bombay)
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay