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Hotel Willow Banks

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#15 of 111 Hotels in Shimla
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Willow Banks
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459 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Reviewed February 3, 2017 via mobile

Parking is the main issue as the hotel is on Mall Road.. The staff and management is not friendly and were informed before that we are coming on our own car with 02 infants and luggage accordingly, but no porter assistance provided from the hotel.. they simply told us to get the paid porter from the parking and you can...

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Helpful?
1Thank Manu C
hs74k, Public Relations Manager at Hotel Willow Banks, responded to this review

Location is one of the prime assets of our Hotel since it is located in the Heritage Zone (pedestrian road) where no cars are allowed. Just beneath our hotel, on the Cart Road (about 200m from the hotel) the biggest municipal car parking of Shimla has come up which can accommodate about 1500 cars in the most secured manner, being...

London
Reviewed February 1, 2017

The hotel is well situated very near lift from the road and the car parks, though the lift runs restricted hours. So if you want to use it be sure that you arrive within those hours or hire a porter to lug your bags up from the car park Th hotel itself is clean and comfortable and the food was...

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Thank tayjers
Gurugram (Gurgaon), India
Reviewed January 30, 2017 via mobile

It a hotel, right next to the Lift... just 100 meters....and has god nice rooms... the one I stayed in had great balcony... big rooms with nice bathroom. The reception was good, we got rooms as soon as we were before check-in time... The only difficulty we faced was food. The hotel restaurant runs like a military kitchen.... once the...

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Thank Pankaj_Bajoria
Jakarta, Indonesia
Reviewed January 29, 2017

We stayed here for 3 nights. On the 1st night we arrived, we called the hotel few times to make sure they had porter available as we had a lot ot bags. When we reached there was no porter available, we were really dissapointed as we arrived at 11.30PM. When I reached the hotel I complained and they gave us...

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Thank Vini_D
Reviewed January 27, 2017 via mobile

Had wonderful time at willow banks suite (although expensive that's why 4 stars). Suite room is wonderful with amazing jacuzzi, very comfortable bedding and sofa sets, furniture etc. Overall excellent but could've improved in pricing.

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Thank Chinar G
Reviewed January 9, 2017 via mobile

we are 8 members for 2 days ie 05/01---07/01 checked in hotel the hotel is located at excellent location at Mall Road just 1 minutes walk from lift . the hotel is centrally heated with all types of rooms accordingly ur choice with all basic ammenites . the hotel has very good restaurant with al carte & buffet services for...

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Thank Sanjeev A
Reviewed January 7, 2017 via mobile

The property is located on mall road and That's the primary point for this hotel. as it can be easily accessed from the tourist lift...plus the added benefit of nice big cozy rooms make it a memorable stay. The hotel also has two restaurants for food . The only problem was with the central heating which was out of order...

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Thank desaijignesh79
Reviewed January 6, 2017 via mobile

The hotel offers stunning views of Shimla, the rooms are comfortable and clean. The breakfast options were ok, dinner options were excellent. The staff were excellent. The location is on mall road. Wifi was stable but only 1 device is allowed on complimentary option.

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Thank magan g
New Delhi, India
Reviewed January 5, 2017

Its an excellent hotel to stay in Shimla, Bank on the Mall road with excellent Cafe. The Shimla Times Cafe is a real good hangout place with live music by evening . Rooms a big and clean and the premium rooms have good view to Shimla valley . I stayed there with my family and would surely recommend this hotel...

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Thank tarun1979
Ludhiana, Punjab, India
Reviewed January 2, 2017 via mobile

Horrible on account of Parking or Location Rooms are clean but food quality very bad specially for vegetarians New Year party was a trash no waiters to serve you all houch pouch, management more interested to sell new year pack instead of managing in good way Way to lift is through the bar which have enough drunk people So not...

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Helpful?
Thank Ishwar_68
hs74k, Guest Relations Manager at Hotel Willow Banks, responded to this review

Thanks for being with us on the New Year night, but feel really sorry that you did not enjoy yourself. Would like to elaborate on certain issues that you have raised: 1. Our Hotel is in the Heritage Zone which is a pedestrian road and as such no cars are allowed in this area. However just beneath our hotel, on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Willow Banks was established in the year 1871, a landmark estate which spells history and exemplifies an era of gracious living. Originally owned by Arthur James Craddok, "Architect and Builder of Shimla," in a fitting tribute to his memory the building has been redesigned into a hotel, endowed with all modern amenities and comforts, effortlessly blending into the surrounding pine trees, landscapes and enhancing its beauty. The hotel is located on The Heritage Mall Road, a pleasant walking distance from the famous Ridge, Scandal point, Lakkar Bazaar, Gaiety Theater, Ancient Kali Bari & Jakhoo Temple, High Court, Secretariat, C.M. Residence and Raj Bhavan. Amidst the age old Deodar and Pine trees, Willow Banks Estate on the Mall Road overlooks the lush green valley, the majestic mountains and the complete well lit town of Shimla. The hotel is easily accessible from the High Court Parking and the Tourism Lift, making staying a convenient proposition for one and all. The charming walking trails of Shimla are a pleasant stone's throw away from the hotel. Whatever the purpose of your visit, relaxation away from the busy city life, exploring natural beauties that the town has to offer or pumping adventure trips, Hotel Willow Banks at Shimla guarantees to make your vacation worth remembering. The blend of extremes, modern facilities in a heritage estate and picturesque views at the Mall Road level, make Willow Banks arguably the best hotel in Shimla. Also rated by TripAdvisor as amongst the top 10 Jewel Hotels of India. ... more   less 

Additional Information about Hotel Willow Banks

Address: Opp Tourism Lift, Shimla 171001, India
Location: India > Himachal Pradesh > Shimla
Price Range: $95 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Willow Banks 4*
Number of rooms: 45
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Also Known As:
Willow Banks Hotel
Willow Banks Shimla
Hotel Style:
#5 Luxury Hotel in Shimla
#7 Spa Hotel in Shimla
#11 Family Hotel in Shimla
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Willow Banks staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a room on the highest floor.”
 of 5 bubbles unlimiteddreamz26, yesterday | Read review
“Avoid rooms 406 to 410”
 of 5 bubbles RodgerH74, 1 week ago | Read review
“"Do try their wood fired pizzas" "The open air food court is a nice place to relax and enjoy some drinks with a view"”
  • View From the room
  • View From the room
  • View from the room
 of 5 bubbles gaurav31dec, 2 weeks ago | Read review
“Must stay at top floor and valley view rooms”
 of 5 bubbles Sandydhyani, 3 weeks ago | Read review
“rooms towards valley are good”
 of 5 bubbles tarun1979, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question