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Hotel Willow Banks

#14 of 108 Hotels in Shimla
Certificate of Excellence
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near Tourism Lift, The Mall, Shimla 171001, India
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397 Reviews from our TripAdvisor Community

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Showing 395: English reviews
Noida, India
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On Mall. Can visit Ridge and other walks easily from Hotel. Hotel Cafe and food items are very good and nicely cooked. However their premium room which I booked is not good and not ideally placed. Better to book Deluxe rooms facing valley. Room no 202,203,204, 205 are good.

Helpful?
Thank Neeraj1960
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

THE BEST PLACE If you are looking for a place to stay while in Shimla, don't look any further, THIS IS THE PLACE TO STAY.This is by far the BEST place we stayed while our trip to Himachal .Offers a lovely view and great food. Is located in the most buzzing part of the mall with almost everything nearby. There... More 

Helpful?
Thank Rasesh K
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I was visiting this hotel for my parents anniversary and was pleased with my stay. The hotel is very beautifully done up and the staff gives you personal attention.Our room overlooked the lush green valley and had the view of the whole of Shimla. There was so much to do within the premises that we spent most of our time... More 

Helpful?
Thank Ritika M
Rudrapur, India
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Booked the hotel online and stayed there for 2 nights with family. Pros: situated near lift,excellent food,big and clean rooms , good service, staff is courteous, have their own cafe with live music Cons: wifi was not working for 2 days, balcony are a bit smaller in size

Helpful?
Thank amit_domain
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for 3 nights. First impression was only pathetic n I was cursing my decision to choose such a filthy property. It was raining nuts n I was completely drenched. I reached the hotel and requested them to arrange a person for my luggage at the lift as my wife was not well so I hurriedly reached hotel... More 

Helpful?
1 Thank mayankgoel
hs74k, Guest Relations Manager at Hotel Willow Banks, responded to this review

Thanks for your feedback. Adverse comments are more than welcome as they help us tide over our flaws but exaggerated and unparliamentary comments, “No”. They need to be reacted upon to bring in the fore-front a balanced perspective. Reasons given by you for cursing yourself on choosing a Pathetic and Filthy property is highly exaggerated and your comment is extremely... More 

Gurgaon, India
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked the hotel through Goibibo for 2 nights in June 2016 for family travel. The stay was amazing the hotel is right on the Mall so for people who are not so much hung up about staying in peace & calm of the hills this is the idea place. The other good part is the restaurant and cafe next... More 

Helpful?
Thank Abhi1207
Noida, India
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 16, 2016

I normally love to travel Shimla once in 2 years and for last 2 years, I preferred to stay in Willow Banks. It is right on the famous Mall road. Excellent location is the biggest advantage of the hotel. Rooms are good and well placed looking at the excellent beauty of Shimla. Food is costly. However, within 50 meter, you... More 

Helpful?
Thank reachpm
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

The hotel sits on a nice location with nice rooms n decor. Super deluxe room has balcony. For breakfast, you will find limited items tht taste good. If you want to enjoy shimla, go with room only plan as you can enjoy lot of food joints on mall road. The Shimla times cafe adds flavor to the hotel. Overall a... More 

Helpful?
1 Thank Anuj G
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed June 16, 2016

We had a nice and pleasant stay at this property. The mall was just a step , you just need to pop out and land into main market flooded with people. Any time you wanna walk to Mall Road just a step . Kids enjoyed a lot Buffet Breakfast was icing on Cake with overloaded variety.

Helpful?
Thank Atul G
1 review
1 of 5 stars Reviewed June 16, 2016 via mobile

I am currently staying in willow banks shimla. While booking I was offered he'll lot of services but reaching here everything is opposite. Rooms not good. Checking experience is slow. Staff Mr rajesh at reception is rude and ready to fight. They have untrained inexperienced staff. Food service is very very slow. One will just get up and go after... More 

Helpful?
Thank ecube i
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Willow Banks was established in the year 1871, a landmark estate which spells history and exemplifies an era of gracious living. Originally owned by Arthur James Craddok, "Architect and Builder of Shimla," in a fitting tribute to his memory the building has been redesigned into a hotel, endowed with all modern amenities and comforts, effortlessly blending into the surrounding pine trees, landscapes and enhancing its beauty. The hotel is located on The Heritage Mall Road, a pleasant walking distance from the famous Ridge, Scandal point, Lakkar Bazaar, Gaiety Theater, Ancient Kali Bari & Jakhoo Temple, High Court, Secretariat, C.M. Residence and Raj Bhavan. Amidst the age old Deodar and Pine trees, Willow Banks Estate on the Mall Road overlooks the lush green valley, the majestic mountains and the complete well lit town of Shimla. The hotel is easily accessible from the High Court Parking and the Tourism Lift, making staying a convenient proposition for one and all. The charming walking trails of Shimla are a pleasant stone's throw away from the hotel. Whatever the purpose of your visit, relaxation away from the busy city life, exploring natural beauties that the town has to offer or pumping adventure trips, Hotel Willow Banks at Shimla guarantees to make your vacation worth remembering. The blend of extremes, modern facilities in a heritage estate and picturesque views at the Mall Road level, make Willow Banks arguably the best hotel in Shimla. Also rated by TripAdvisor as amongst the top 10 Jewel Hotels of India. ... more   less 

Additional Information about Hotel Willow Banks

Address: near Tourism Lift, The Mall, Shimla 171001, India
Location: India > Himachal Pradesh > Shimla
Price Range: $91 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Willow Banks 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Willow Banks Hotel
Willow Banks Shimla
Hotel Style:
#5 Luxury Hotel in Shimla
#6 Spa Hotel in Shimla
#11 Family Hotel in Shimla
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