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WelcomHeritage Woodville Palace Shimla

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282 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed there from 7/22 for a 4 night stay with my family. The room was very spacious and quite comfortable, views were breath taking, but its old and things are falling apart with little attempt to fix them, so, I will rate the room as 3 on a scale of 5, yet the whole experience was 5 out of... More 

Helpful?
Thank ashish b
DSJ82, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for providing your kind words on TripAdvisor. We are delighted to learn of your memorable stay. Your appreciation to our staff has been passed on to them! The room allotted to you is an "original" palace room and has been preserved from the time of construction. We do routine maintenance but otherwise do not upgrade modern... More 

New Delhi
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After checking at the hotel we had ordered an extra bed for which had to remind the housekeeping department 3 times at least. The intercom was not working every time we had to go to the reception of the hotel. The doors were squeaking and could not lock the wash room doors. It was really pathetic and was embarrassed to... More 

Helpful?
Thank Togr8erhgts
DSJ82, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for taking time to post on TripAdvisor. We have taken your feedback on the buffet into account. Due to an unforeseen storm the intercoms were down and we regret the inconvenience caused. Looking forward to welcoming you in the near future. Kind regards, Divraj Singh Jubbal More 

New Delhi, India
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Located in the most prestigious part of Shimla from the Bureaucracy/Administrations point of view .Albeit with a very nice view ,you simply cant see the ugly face of Shimla no matter how hard you try. Splendid walks towards the Mall and up to Jhakoo if you have the fortitude and fitness required. Rooms are neat comfortable though we had to... More 

Helpful?
Thank AB_13_13
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for providing your review on TripAdvisor. We are glad to know that you had an overall pleasant stay. Your feedback has been passed onto the departments for further action. We do hope you will come stay with us again, in the not too distant future. Kind regards, Divraj Singh Jubbal More 

Level Contributor
14 reviews
3 of 5 stars Reviewed July 25, 2016

No doubt about the property but the attitude of the staff especially one Mr Gupta at reception was horrible to the core. I raised the issue to Mr Pathania (GM) however except a verbal apology nothing got done. The room service was very slow. Breakfast wasn't that great.

Helpful?
Thank Sameer M
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, We have received the comments at the time of your check out and had thought the matter had been handled at that time. We are sad to see that was not enough. Kindly write to us at woodville@woodvillepalacehotel.com. Regards, Divraj Singh Jubbal More 

National Capital Territory of Delhi, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2016

Stayed in Woodville Palace for 02 Nights basically it’s a heritage property. Woodville is a Palace of Jubbal’s family which is converted in Hotel and it’s located nearby Raj Bhawan, location is very quiet, The Hotel Interior was awsm very clean and comfortable stay over there. Rooms are ok but not up to the mark and they have ample parking... More 

Helpful?
Thank Sun061980
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for providing feedback on TripAdvisor. We are delighted to know that you had a pleasant stay. We look forward to welcoming you on your next trip. Kind regards, Divraj Singh Jubbal More 

1 review
1 of 5 stars Reviewed July 4, 2016 via mobile

I was searching for a nice ambience in Shimla for 4 families and for that I called this hotel many times,even at Delhi office. Mr Dhruv kapoor assured me to provide full package deals on my email shortly,but after 3 days passed neither any phone nor email received. Their public relation officer never cares for the customer. There are many... More 

Helpful?
Thank Sanjay56
WelcomHeritage H, Sales & Reservations at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Mr. Bansal, Greetings from WelcomHeritage We thank you for your valuable feedback that has propelled our team to re-evaluate our services. At WelcomHeritage Hotels, we accord utmost importance to the opinions of our guests as they help us garner a new perspective about our offerings. We extend our sincere apologies for the inconvenience caused. We would like to bring... More 

Travelers are raving about these Shimla hotels

Rudrapur, India
1 review
2 of 5 stars Reviewed July 2, 2016

Not maintained , ITC hotels need to delink with this hotel as its creating confusion for selecting comfortable stay.Food quality & service were good. Building really as heritage without repairs. No feedback & no satisfaction even prices are like 5star.

Review collected in partnership with Cleartrip

Helpful?
Thank 715akashg
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for providing feedback on TripAdvisor. We are glad to know our food and services were to your expectation. We assure you our rates are very reasonable when compared to some of our competitors in Shimla. Our endeavor is to maintain our heritage charm, an aspect that is not appreciated by a guests looking for a modern... More 

Gurgaon, India
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2016

Stayed long back in April, writing review to encourage hotel staff...Booked through some reference & visited shimla many number of times hotel location is best so far as it is walking distance from Mall road- Hotel is excellent in some ways Hotel Own Parking ( Most important aspect in shimla Surrounded by lawns Heritage property, like their old pics and... More 

Helpful?
Thank Tthareja
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for your kind words on TripAdvisor. We were very encouraged by your kind words. Your compliments on our cuisine, ambiance and location are all appreciated. We look forward to welcoming you on your next trip to the Queen of the Hills! Kind regards, Divraj Singh Jubbal More 

Navi Mumbai, India
Level Contributor
3 reviews
1 of 5 stars Reviewed June 24, 2016

I had checked in hotel on 21st May and checked out on 24th May. We had booked 2 rooms. On first day of dinner it was noticed that the staff was busy serving some corporate party in the hotel. There was no one to serve. This was the experience through out. On 22nd while having bath, suddently water stopped coming.... More 

Helpful?
Thank ksachinc
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for taking time to post comments on TripAdvisor. We are sorry to hear of your unfortunate stay. With regards to the water, it was unfortunate as we had an acute city wide problem during your stay. Your feedback on services and packed breakfast has been addressed. We do hope you will give us another opportunity to... More 

Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 23, 2016 via mobile

You can't get any sleep amongst other issues such as inadequate breakfast and lack of knowledge of bar staff at pouring drinks. The noise from parents and children only stops after midnight.I've stayed in hotels all over the world and this would have to be the noisiest. We told the duty manager 3 times to stop the noise and to... More 

Helpful?
Thank Vapman
Divraj J, Owner at WelcomHeritage Woodville Palace Shimla, responded to this review

Dear Guest, Thank you for taking time to review us on TripAdvisor. We understand that there was a large group staying with us during your stay and that repeated requests to them were made to lower their noise levels. We unfortunately were sold out and offered you the only room available at the time of the initial complaint but by... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Woodville Palace houses 31 rooms, inclusive of the royal cottage and royal suite, which have been tastefully decorated into theme rooms. In the tradition of most heritage hotels, no two rooms are alike in decor and yet they offer that same high quality service and comfort to the guests. ... more   less 

Additional Information about WelcomHeritage Woodville Palace Shimla

Address: Raj Bhawan Road, Shimla 171002, India
Location: India > Himachal Pradesh > Shimla
Price Range: $83 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — WelcomHeritage Woodville Palace Shimla 3*
Number of rooms: 30
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Also Known As:
Woodville Palace Shimla
Woodville Palace Hotel Shimla
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